Teams at Momentive Software

Provides independent technical support for a member-management SaaS platform. Troubleshoots and resolves customer issues, trains clients, communicates case status, documents resolutions, and collaborates with Product Development on bugs and improvements. The role requires strong communication, critical thinking, multitasking, customer management, technical troubleshooting, and the ability to translate technical concepts for nontechnical users.

Respond to customer inquiries through ticketing, phone, and email; troubleshoot and replicate product issues; collaborate on resolutions; identify recurring problems; create or promote knowledge-base solutions; maintain customer satisfaction; and train customers on software usage.

Drive top-of-funnel cross-sell pipeline from existing enterprise clients through account research, signal-based prioritization, personalized multichannel outreach, and qualified meeting creation. Partner with Sales, Marketing, Client Success, and Business Development teams, maintain accurate CRM pipeline records, and deliver well-prepared handoffs to enterprise sellers. The role requires strong communication, consultative prospecting, organization, independence, and willingness to travel less than 10%.