Teams at ModSquad

Provide bilingual (Polish/English) inbound messaging support for a music streaming platform: troubleshoot issues, guide customers, manage multiple simultaneous chats, and meet orientation and production scheduling commitments.

Provide bilingual (Polish/English) inbound messaging customer support for a music streaming platform: troubleshoot technical issues, guide customers through the platform, handle multiple simultaneous chats, and meet orientation and production scheduling and hourly commitments.

Monitor and moderate social media feeds, respond to inquiries, escalate security issues, and adhere to evolving workflows and rules.