Teams at ModSquad

Provide phone and ticket-based customer support for major brands. Assist customers, resolve concerns, explain products and services, follow written workflows, accept feedback, and work flexible weekday and weekend shifts. This remote contractor role requires a dedicated Windows 10 or newer computer, quality headset, MSQ security software, and a 2FA app.

Provide Tier 1 and advanced technical support for a developer platform in a 24/7 project. Responsibilities include assisting customers, troubleshooting technical issues, gathering and analyzing technical data, applying QA and testing practices, and supporting digital marketplace and game-development workflows. Familiarity with game engines, programming concepts, CRM systems, and 3D digital assets is valuable. The role requires at least 20 hours of weekly availability and specified computer, internet, and power capabilities.

Monitor in-game activity, identify unusual gameplay patterns, document objective observations, prepare reports, and escalate concerns according to established procedures. The role requires strong attention to detail, judgment, written English, gaming familiarity, confidentiality, and independent work. Candidates must provide weekend availability, work at least 10 hours weekly, and use a qualifying Windows PC, secure workspace, headset, internet connection, and authentication tools.