ModSquad

HQ
Sacramento
Total Offices: 3
813 Total Employees
Year Founded: 2007
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ModSquad Benefits Overview

Compensation + BenefitsWork-Life Balance + WellbeingCareer Growth + DevelopmentCompany Culture

Compensation + Benefits

Offers 401(K)

Offers life insurance

Offers supplemental life insurance

Offers retiree health & medical

Offers disability insurance

Offers charitable contribution matching

Offers accidental death & dismemberment insurance

Offers company equity

Offers employee discounts

Offers dental insurance

Offers health insurance

Offers mental health benefits

Offers Flexible Spending Account (FSA)

Offers vision insurance

Offers Health Savings Account (HSA)

Provides family medical leave

Offers generous parental leave

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers an Employee Assistance Program (EAP)

Offers generous PTO

Provides paid holidays

Provides bereavement leave

Offers unpaid extended leave

Offers paid volunteer time

Provides paid sick days

Provides military leave

Career Growth + Development

Provides customized development tracks

Job training & conferences

Company Culture

Utilizes a flexible work schedule

Offers a remote work program

Office is pet friendly

Offers diversity-based Employee Resource Groups

Recently posted jobs

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Other
Provide written German- and English-language customer support for a music streaming platform through inbound messaging. Resolve account, billing, payment, subscription, technical, and product issues while managing 5–6 simultaneous chats. Follow workflows, research knowledge bases, document resolutions, verify accounts securely, escalate when needed, and identify recurring issues. The role requires high-volume multi-chat experience, 24/7 production availability, at least 25 hours weekly, and 12 weekend hours.
Other
Provide bilingual English and Spanish customer support by phone for top-tier client brands. Assist customers, resolve concerns, guide users toward answers, and de-escalate challenging interactions. The role requires a professional demeanor, a quiet workspace, dedicated Windows computer, quality headset, and installation of company security software and a 2FA app. Commitment is 10 hours weekly for approximately 90 days, with flexible scheduling across weekday and weekend project hours.
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ModSquad

Remote Engagement Moderation - Sports Enthusiasts - German - 9/26

4 Days AgoSaved
In-Office or Remote
7 Locations
Other
Moderate and engage with German-speaking sports fans during live NFL, NBA, and other sporting events. Respond to comments and questions, maintain positive communities, enforce content policies, escalate issues, follow brand guidelines, and collaborate with internal teams. Requires native-level German, strong writing skills, current knowledge of American football and basketball, social moderation or community experience, reliable equipment and internet, and weekend/evening availability.
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