Jobs at Modash

Own a portfolio of API customers across onboarding, adoption, expansion, renewals, and long-term growth. Build success and integration plans, guide technical decisions, troubleshoot issues, and drive customer outcomes. Collaborate with Product, Sales, Support, Engineering, and Marketing to resolve problems and identify opportunities. The role requires technical curiosity, commercial awareness, strong communication, organization, and the ability to lead customers independently in a fast-moving environment.

Own the end-to-end payments experience for brands and creators, covering free products, one-time payments, and affiliate commissions. Define product strategy, prioritize the roadmap, conduct customer research, design workflows and prototypes, write user stories, support engineering delivery, perform QA, and measure impact through feedback and product metrics. The role combines product management and product design within a fast-paced B2B SaaS environment.

Own the full customer journey for API customers, including onboarding, adoption, renewals, expansion, and long-term growth. Build success and integration plans, guide technical decisions, troubleshoot issues, and drive customer outcomes. Manage account portfolios, identify risks and growth opportunities, and collaborate with Product, Sales, Support, Engineering, and Marketing. The role requires clear communication, technical curiosity around APIs and data flows, commercial judgment, organization, and strong ownership.

Build and improve Modash’s large-scale creator search system across retrieval, indexing, ranking, embeddings, relevance, and low-latency serving. Own initiatives end to end, from requirements and architecture through implementation, production deployment, measurement, and iteration. Develop multimodal search capabilities using image, video, text, audio, LLMs, and vector search. Collaborate with data, product, customers, and leadership while balancing quality, cost, latency, and reliability.

Build and operate resilient, large-scale backend and data collection systems managing 400M+ creator profiles and billions of data points. Design distributed services that handle API instability, rate limits, outages, and partial failures; optimize collection economics; and own architecture, implementation, deployment, observability, and production operations. Collaborate with data and product teams to improve freshness, reliability, coverage, and system performance.

Provide customer support through chat, email, and video; troubleshoot product issues; explain influencer marketing workflows and Modash features; escalate bugs; maintain documentation; support incident communications; and share customer feedback. The role requires ownership of customer issues, clear communication, organized handoffs, and continuous Help Center improvements.

Lead Modash’s North America Account Executive team of six and oversee its growth. Responsibilities include coaching, one-on-ones, deal and call reviews, pipeline management, CRM hygiene, performance reporting, PIPs, pricing approvals, hiring support, and assisting with strategic sales conversations. The role partners with enablement, sales operations, marketing, and customer success while managing a fully remote team primarily during Toronto/Eastern Time hours.

The Senior Product Data Engineer will build, iterate, and launch data products, focusing on large-scale data processing and ETL/ELT pipelines, using various technologies and implementing AI features.

The Senior Product Engineer will develop features, solve problems, oversee tech planning, and contribute to both front-end and back-end development within a collaborative team.