Jobs at Modal

Own a book of technical customer accounts, drive retention and revenue expansion, and help build Modal’s account management function. Partner with developers, ML teams, executives, Sales, Solutions Architects, FDEs, Support, and Product. Develop account plans, expand customer use cases, standardize platform adoption, translate technical needs, and provide customer feedback to product teams. The role requires strong commercial instincts, technical fluency, hands-on AI experience, ownership, rapid learning, and cross-functional collaboration.

Leads the direction and execution of Modal’s LLM inference platform. Responsibilities include managing and growing an engineering team, making technical and product decisions, guiding distributed systems and inference-serving architecture, partnering with frontier customers, shaping optimization and product roadmaps, establishing reliability standards, and collaborating with compute strategy and go-to-market teams.

Own Modal’s talent events, internship program, career-fair presence, and university relationships. Manage programs end to end, including strategy, recruiting timelines, project scoping, mentorship, budgets, vendors, employee ambassadors, and post-event reporting. Partner closely with recruiting, hiring managers, marketing, universities, bootcamps, and community organizations to build scalable programs that improve hiring outcomes and candidate experiences.

Build and run Modal’s UK people function as its first London-based People team member. Responsibilities include people operations, onboarding, offboarding, payroll and benefits coordination, employee support, UK compliance, HRIS data management, manager support, workplace operations, office events, vendor coordination, and local recruiting operations. The role requires autonomous ownership, strong organization, clear communication, and experience in fast-growing technology environments.

Lead and scale an enterprise sales team to drive strategic revenue growth. Own full enterprise sales cycles, coach AEs, build playbooks and forecasting, collaborate cross-functionally, drive pipeline and establish processes and metrics to ensure consistent quota attainment.

Own end-to-end revenue operations for a regional sales territory: lead routing, territory strategy, capacity forecasting, deal desk support, commission administration, closed-won handoffs, and build dashboards and workflows to improve CRM hygiene, pipeline visibility, and sales efficiency.

As a Founding GTM Talent Partner, you will lead full-cycle recruiting for GTM and G&A roles, collaborating with leadership to shape hiring strategies and improve candidate experiences.

PhD research interns will develop and evaluate methods for large-scale model training, optimization, and inference. Work includes improving long-context/horizon capabilities, inference-time efficiency, robustness, and translating research into working implementations across research and engineering teams.

The role involves managing procurement of GPU and CPU capacity, building supplier relationships, evaluating options, negotiating contracts, and collaborating with engineering for specifications.

The Business Operations Manager will drive growth programs, manage strategic partnerships, support financial operations, and implement new tools for efficiency.

Own technical strategy for large enterprise accounts, drive multi-product adoption and complex sales cycles, architect cloud-to-serverless migrations, design POCs, navigate security/compliance and procurement, mentor peers, and influence product roadmap.

The Support Engineer will assist customers by responding to inquiries, troubleshooting technical issues, and collaborating with engineering teams while improving support documentation and user experience.

The AI Field Engineer will drive technical sales success by partnering with sales teams, designing solutions, conducting demos, and addressing customer needs in AI/ML infrastructure.

Drive new business and manage the full sales cycle for enterprise deals in AI infrastructure, building relationships and shaping sales processes.

Partner with sales to drive technical enterprise deals: lead discovery, design solutions, run demos and POCs, address security/compliance and integrations, build trusted technical relationships, and liaise with product/engineering to inform roadmap and support implementation and contracting.

Design and build high-fidelity detections, lead incident investigations and response automation, develop security tooling and telemetry, and partner with engineering teams to improve platform observability and resilience, leveraging AI/LLMs where useful.

Manage end-to-end employee lifecycle from onboarding through offboarding, serve as first contact for HR questions, maintain self-service resources, support People program rollouts, run employee experience events, and process employee changes accurately while building scalable People operations processes and documentation.

Seeking a Forward Deployed Engineer to support sales by providing technical expertise, conducting demos, and architecting migration strategies for enterprise clients.

The Developer Relations Engineer will create and distribute technical content, educate developers on AI, engage with the community, and represent Modal at events.

Lead a team of experienced engineers in tackling complex systems challenges, focusing on distributed computing and performance optimization while managing people and contributing technically.