The Director of Client Services at MoCaFi will oversee customer support operations, manage vendor relationships, and establish contact centers. This role involves improving customer service processes, monitoring performance metrics, and ensuring exceptional service delivery to clients. The director will also report on department performance to senior management and drive initiatives for customer satisfaction.

The Operations Lead will optimize payment operations, enhance efficiency, manage vendor relationships, and ensure regulatory compliance while supporting financial inclusion efforts in a dynamic fintech environment.

As a Frontend Engineer at MoCaFi, you will develop user interfaces to enhance the user experience of our financial technology platform. Responsibilities include collaborating with product and design teams, turning designs into high-quality code with HTML, CSS, and JavaScript, and performing code reviews.

The Regional Director of Public Sector Sales is responsible for driving revenue growth in the public sector by developing effective sales strategies and establishing strong relationships with decision-makers. They will manage the sales process from prospecting to closing, adapt to market trends, and provide insights to the Head of Sales while ensuring a smooth customer journey.

The Director of Debit Operations will oversee debit card operations, manage chargeback processes, ensure compliance, and lead a team focused on operational excellence. This role includes improving processes, mitigating risks, and collaborating across departments. The ideal candidate will bring experience from fintech or banking to enhance the organization's debit operations strategy.

The Manager of Customer Support (QA) will develop and implement a quality assurance program to enhance customer service for FAA payments. This role includes conducting audits, analyzing performance data, driving continuous improvement, and integrating AI solutions. Responsibilities also entail collaboration with Customer Service leaders to meet KPIs and ensure compliance with financial services regulations.

The Manager of Customer Support will lead customer escalations and vendor management, resolve complex customer complaints, ensure accurate reporting, and act as a liaison between internal teams and vendors. Over time, this role will manage a customer service team, focusing on continuous improvement in complaint resolution processes.

The Controller will oversee accounting and financial reporting functions, ensuring accuracy and compliance with regulations while developing scalable processes. Responsibilities include managing financial operations, implementing internal controls, supporting financial planning, and leading audits while collaborating with leadership and teams for effective financial strategy execution.