Teams at Mission Australia

Serves as the first point of contact for tenants, clients, and stakeholders across housing services. Handles high-volume enquiries, provides accurate information, processes maintenance and support requests, maintains records, manages shared inboxes, and coordinates administrative workflows. The role supports vulnerable customers using a trauma-informed approach, escalates complex matters, builds stakeholder relationships, and contributes to service improvements and customer satisfaction.

Coordinates tenant feedback, surveys, engagement programs, communications, social media campaigns, content, reporting, and stakeholder relationships for Mission Australia Housing. The role analyses customer insights, develops recommendations, supports tenant participation, and translates feedback into service improvements. Regular national travel is required to support engagement activities, meetings, and community initiatives.

Provides administrative and operational support across community housing services, including tenancy management, property allocations, maintenance coordination, records compliance, customer service, and stakeholder engagement. The role coordinates contractors, supports tenants and applicants, manages requests and complaints, and provides relief for Housing and Asset Officers. It requires strong organisation, communication, compassion, attention to detail, and a commitment to supporting vulnerable communities.