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Mirakl
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As a Senior Technical Support Engineer at Mirakl, you will serve as a technical authority for clients, manage client relationships, solve complex issues using advanced tools, and collaborate with internal teams to enhance the customer experience. Your role involves mastering the Mirakl platform, driving process improvements, and proactive monitoring of potential issues.
As a Solutions Engineer at Mirakl, you will bridge technical and business teams, providing tailored solutions to customers. Your role involves pre-sales activities, guiding customers through implementation, and managing integration challenges while ensuring successful platform launches. You will collaborate on multiple projects, maintain knowledge of product features, and contribute to Mirakl's growth.
This role involves managing a portfolio of enterprise customers in the UK/Nordics, generating sales through upsell and cross-sell opportunities, overseeing contract renewals, and collaborating with client success teams. The goal is to enhance customer satisfaction and retention while effectively communicating product value.
