Jobs at MEX Digital

Provide front-line support across chat, email, phone and in-platform channels; guide onboarding and KYC; assist with account issues, deposits/withdrawals, and trading platform problems; log and follow up cases in CRM; escalate technical, payment or compliance matters; liaise with internal teams to resolve client issues and improve processes.

Design, develop, and maintain scalable, high-throughput backend systems for CFD/FX/crypto trading. Collaborate with architects and product teams, implement secure server-side architectures, optimize performance and reliability, integrate messaging/streaming systems, document systems, and test/debug backend applications.

Recruit, onboard and grow Introducing Brokers, affiliates and partners across an assigned territory. Manage partner relationships, drive trading volume, report on pipeline and operate within regulatory frameworks while supporting partners with tools and commercial terms.

Design, build, and deploy scalable data pipelines and ML solutions focused on customer personalization, churn prediction, segmentation, and GenAI-powered trader applications. Collaborate with marketing to centralize data, generate insights to improve retention and LTV, and translate technical results for stakeholders.

Lead design, build, deploy, and maintain production ML and LLM systems, own ML infrastructure and pipelines, implement MLOps (CI/CD, monitoring, drift detection), optimize inference and cost, mentor engineers, and collaborate with product and data teams for scalable AI solutions.

Lead and scale the crypto OTC business by driving institutional and HNWI client acquisition, growing OTC revenues, managing strategic accounts, overseeing desk performance, and coordinating trading, treasury, compliance, and operations for scalable growth.

Provide administrative and document support to the Corporate Governance team: maintain entity records, prepare board packs, draft minutes and resolutions, track filings and renewals, coordinate stakeholders, and improve governance processes across multiple jurisdictions.

Provide Mandarin-speaking client support via live chat, email, and phone during UK/evening coverage. Assist with account opening, verification, funding/withdrawals, and trading platforms (MT4/MT5/MultiBank-Plus). Escalate complex issues, maintain accurate interaction records, support KYC/compliance, and contribute to knowledge-base improvements.

Design, build, and scale an enterprise AI platform: data lakehouse, feature store, training and serving pipelines, MLOps, cloud infra on AWS, security/compliance embedding, mentoring, and architecture documentation for production AI systems.

Design, build, and maintain high-performance, secure iOS trading applications. Collaborate with designers, backend engineers, and product to ship features, optimize performance, integrate APIs, ensure security/compliance, write tests and documentation, monitor app performance, and mentor junior developers.

Design and build scalable, low-latency dashboards and AI-integrated visualization layers using real-time pipelines and data warehouses. Implement semantic layers, natural language interfaces, automated insight generation, and performance optimizations. Integrate visualizations with ML outputs and backend APIs, ensure data governance, metric consistency, and monitoring.

Lead the Corporate Governance team to manage entity lifecycle across jurisdictions, liaise with intermediaries, build document infrastructure (checklists, templates, SLAs, SOPs), run weekly governance reporting (PowerBI), oversee QCore data changes, drive operational improvements, and coordinate closely with regulatory stakeholders while managing team performance and development.

Manage day-to-day office operations for the Kuala Lumpur office, including facilities, vendor and contract management, onboarding and employee support, event coordination, record-keeping, budget and expense tracking, and cross-functional coordination with HR, Finance, IT and regional leadership to support office setup and scaling.

Design, build, and deploy production AI agents and automated workflows using frontier LLMs and agent frameworks. Implement RAG with vector databases, integrate agents with internal systems, fine-tune and prompt-engineer models, and monitor agents for quality, cost, latency, and safety. Collaborate with stakeholders to translate business needs into agent-based automations.

Build and deploy production-grade ML and LLM systems across recommendation, churn, fraud, and behavioral scoring. Create modular ML pipelines, implement deep learning/NLP models, integrate via APIs, monitor drift, optimize for latency/throughput/cost in cloud, and collaborate with Data Engineers while implementing MLOps CI/CD and monitoring.

Provide 1st/2nd line IT support for global users: troubleshoot hardware, software, and network issues; manage Office 365/Entra ID/Intune tasks; handle JIRA ITSM tickets; configure devices; participate in projects, inventory, procurement, and occasional on-call rotations; promote IT policies and security best practices.

Drive new client acquisition and manage a personal book of Forex clients. Advise on trading strategies and platforms, deliver sales presentations, educate clients on risk management, provide market intelligence, meet sales targets, and coordinate with internal teams to ensure compliance and strong client service.

Build end-to-end analytical models and data pipelines to evaluate customer lifecycle, segmentation, churn, LTV, and attribution. Use SQL and Python to analyze event-level data, apply ML outputs, design experiments (A/B testing), and translate results into actionable business recommendations to drive acquisition, engagement, and retention.

Develop and maintain backend systems for FX back-office and IB management, implementing commission engines, partner hierarchies, RESTful APIs, and scalable architectures. Optimize relational databases, support legacy platforms, integrate with MT4/MT5 and CRM/reporting systems, and ensure logging, validation, and auditability for financial data.

Provide Mandarin-speaking client support during Canada evening shifts via live chat, email, and phone. Assist with account opening, verification, funding and withdrawals, and navigation of MT4/MT5/MultiBank-Plus. Escalate complex issues, maintain interaction records, contribute to the knowledge base, and follow KYC, compliance, and data-protection requirements.