Jobs at Mews

Monitor and manage payment flows and incidents across PSPs (Stripe, Adyen), perform root-cause analysis, maintain runbooks and KPI reporting, coordinate cross-functional escalations, support PSP/vendor onboarding and SLA tracking, and use AI tools to improve operational efficiency.

Monitor payment flows and KPIs across PSPs, manage incidents end-to-end in Jira, perform root-cause analysis, maintain runbooks, coordinate with internal teams and vendors, produce KPI and vendor performance reports, and use AI tools to streamline operations and surface anomalies.

The role involves onboarding small to medium clients in the hospitality sector, providing support, educating customers, and improving product usage through various communication channels.

The Senior Customer Success Manager - Enterprise oversees the success of large accounts, drives customer satisfaction, manages renewals, and ensures mutual value through strategic planning and relationship-building.

The Digital Acquisition Manager will develop and execute acquisition strategies, optimize paid search channels, manage budgets, and mentor a marketing team to drive revenue and pipeline growth.

The AML Operations Manager will oversee AML and CTF operational controls, ensuring compliance with regulations and effective transaction monitoring across global hospitality operations.

The Fintech Strategy & Operations Associate will coordinate cross-functional fintech initiatives, develop execution plans, and drive strategic projects while analyzing data and improving processes.

As the Senior Strategy & Operations Manager, you'll collaborate with the SVP, streamline operations, improve decision-making, and ensure cross-functional alignment in a high-growth startup.

Senior individual contributor responsible for driving mid-market growth: owning pipeline, prospecting, running demos, closing net-new and expansion deals, building forecasts, and representing Mews at industry events. Focus on data-driven sales, multi-stakeholder deals, and achieving consistent MRR targets in a fast-paced scale-up environment.

Use SQL and Python to analyse transaction monitoring and fraud rule performance, identify patterns and anomalies, reduce false positives, and prioritise high-risk cases. Partner with FinCrime, Product, Compliance and Data teams to improve controls, data pipelines and detection logic, support scoring and future ML use cases, and translate analysis into actionable recommendations that balance fraud prevention with customer friction.

The Finance Operations Analyst will manage financial operations, investigate billing issues using SQL, automate processes with AI tools, and partner with various departments for reporting and performance analysis.

The Senior Product Owner will manage the product strategy and backlog for Finance Data, prioritize project demands, ensure quality governance, and collaborate across teams to deliver trusted data products.

Lead Mews' end-to-end experimentation program to drive qualified leads and pipeline. Design, prioritize, and run A/B and multivariate tests across the website and acquisition channels. Analyze quantitative and qualitative signals, partner with SEO, Paid, Lifecycle, UX, engineering and design to ship tests, scale tooling, document learnings, and translate insights into actionable recommendations that improve lead quality and conversion rates.

Provide German and English customer support for Mews' hospitality cloud via messaging, email and phone; document issues, improve knowledge base, consult customers to improve product usage, and work rotating shifts to support global clients.

The Customer Success Lead will manage a team of Customer Success Managers, ensuring operational excellence, customer satisfaction, and team development, while also driving retention and expansion goals.

Lead end-to-end multi-channel acquisition (paid and organic) with core ownership of Paid Search to drive pipeline and revenue. Manage budget, forecasting, and CAC/payback targets; design experimentation across ads, landing pages and channel mix; diagnose funnel performance; partner with Sales, Product, RevOps and Creative; mentor a team and oversee agencies; communicate insights and recommendations to senior stakeholders.

As a Customer Success Manager, you will manage a portfolio of SMB and Mid-Market hotel accounts, focusing on customer retention, growth, and adoption of the Mews platform, while driving strategic initiatives and building relationships.

The Senior Partner in Strategic Finance collaborates with leaders to support financial decision-making through modeling, reporting, and performance analysis, emphasizing AI in finance processes.

As Director of Product and Engineering, you will lead the Long Stays product segment, driving strategy, product development, and technical direction, while managing a small team to achieve key commercial metrics and enhance customer experiences.

As a Business Development Representative at Mews, you will establish new business opportunities in hospitality tech by sourcing and qualifying potential clients, building relationships, and organizing meetings with the Sales team.