Jobs at Mews

Monitor payment flows and KPIs across PSPs, manage incidents end-to-end in Jira, perform root-cause analysis, maintain runbooks, coordinate with internal teams and vendors, produce KPI and vendor performance reports, and use AI tools to streamline operations and surface anomalies.

Lead a cross-functional tribe to own AI-powered support and self-service platforms, knowledge infrastructure, support tooling, and the product-feedback loop. Drive build-vs-buy decisions, measure contact reduction and support metrics, track launch impact, and hire/develop Product Builders. Ensure technical architecture, API design, observability, and alignment with Product, Engineering, GTM and Support leadership.

The SMB Sales Manager leads a high-performing team, drives revenue growth, oversees daily operations, and ensures strategic alignment with company objectives.

Lead and scale the accounting organisation across multi-entity global operations. Own controlling, reporting, tax, payroll, technical accounting and SOX readiness. Drive US GAAP adoption, SEC/PCAOB compliance, faster month-end close, Coupa procurement transition, and AI-enabled automation. Act as a strategic partner to leadership, build bench strength in accounting and SOX, and transform processes for a public-ready finance organisation.

The Senior Customer Success Manager - Enterprise oversees the success of large accounts, drives customer satisfaction, manages renewals, and ensures mutual value through strategic planning and relationship-building.

The AML Operations Manager will oversee AML and CTF operational controls, ensuring compliance with regulations and effective transaction monitoring across global hospitality operations.

The Fintech Strategy & Operations Associate will coordinate cross-functional fintech initiatives, develop execution plans, and drive strategic projects while analyzing data and improving processes.

As the Senior Strategy & Operations Manager, you'll collaborate with the SVP, streamline operations, improve decision-making, and ensure cross-functional alignment in a high-growth startup.

Lead lifecycle marketing strategy across acquisition, activation, and expansion. Own segmentation, campaign automation, testing, reporting, and funnel analysis. Build and optimize marketing automation workflows, partner with cross-functional teams, communicate results to leadership, and drive data-backed growth initiatives as a senior individual contributor.

Drive net-new acquisition and land-and-expand growth for mid-market hotel groups. Manage pipeline, forecast accurately, run demos, multi-thread deals across stakeholders, close 5k+ MRR deals, partner with Customer Success for expansion, and represent Mews at industry events.

As an Account Executive, you'll manage the sales cycle, build a pipeline of hospitality prospects, deliver product demos, negotiate contracts, and close deals in the UK and Ireland hospitality sector.

As Director of Product and Engineering, you will lead the Long Stays product segment, driving strategy, product development, and technical direction, while managing a small team to achieve key commercial metrics and enhance customer experiences.

As a Business Development Representative at Mews, you will establish new business opportunities in hospitality tech by sourcing and qualifying potential clients, building relationships, and organizing meetings with the Sales team.

Provide in-house employment law advice across multiple jurisdictions, partner with People/HR and senior leaders, manage complex employee relations and disputes, develop scalable policies and playbooks, support cross-border employment and M&A employment aspects, and deliver training to improve legal awareness.

Serve as senior product counsel embedded with Product, Engineering, Commercial and Compliance to advise on SaaS and regulated fintech products, payments, licensing, AML/BSA/KYC matters, negotiate commercial and partner agreements, support audits and regulatory scrutiny, and build playbooks to enable faster, compliant product delivery.

Provide senior in-house product and regulatory legal counsel for SaaS and fintech products. Embed with Product and Engineering to advise on payments, embedded finance, licensing, AML/BSA compliance, contracts, supervisory interactions, and cross-border regulatory issues. Draft and negotiate partner, commercial and regulated-services agreements, build playbooks and templates, and support licensing, audits, and scale-up of regulated offerings.

Senior individual contributor who builds and maintains a division-level design substrate: design system, cross-tribe agents/skills, research engines, and architectural standards. Partners with Staff Designers and the VP on complex cross-tribe problems, encodes design judgment into reusable components/patterns/agents, and drives multi-year design strategy to scale consistent design practice across the company.

Use SQL and Python to analyse transaction monitoring and fraud rule performance, identify patterns and anomalies, reduce false positives, and prioritise high-risk cases. Partner with FinCrime, Product, Compliance and Data teams to improve controls, data pipelines and detection logic, support scoring and future ML use cases, and translate analysis into actionable recommendations that balance fraud prevention with customer friction.

As a Risk Manager, you'll develop and manage the enterprise risk framework for Mews, overseeing risk assessments, controls, and compliance while interacting with stakeholders and regulators.

Senior individual contributor responsible for driving mid-market growth: owning pipeline, prospecting, running demos, closing net-new and expansion deals, building forecasts, and representing Mews at industry events. Focus on data-driven sales, multi-stakeholder deals, and achieving consistent MRR targets in a fast-paced scale-up environment.