Teams at Mews

Monitor payment flows and KPIs across PSPs, manage incidents end-to-end in Jira, perform root-cause analysis, maintain runbooks, coordinate with internal teams and vendors, produce KPI and vendor performance reports, and use AI tools to streamline operations and surface anomalies.

Lead a cross-functional tribe to own AI-powered support and self-service platforms, knowledge infrastructure, support tooling, and the product-feedback loop. Drive build-vs-buy decisions, measure contact reduction and support metrics, track launch impact, and hire/develop Product Builders. Ensure technical architecture, API design, observability, and alignment with Product, Engineering, GTM and Support leadership.

The SMB Sales Manager leads a high-performing team, drives revenue growth, oversees daily operations, and ensures strategic alignment with company objectives.