Jobs at Metaforms

Partner with the Founder to drive product strategy and execution for AI-first market research systems. Coordinate engineering across AI, full-stack, security, and survey teams; own roadmaps, prioritization, architecture reviews, and operational standards. Remove blockers, create visibility, and structure ambiguous problems into clear scopes to accelerate delivery in a high-velocity early-stage environment.

Own end-to-end onboarding for new B2B SaaS customers, including kickoff calls, training, pilots, success criteria, workflow configuration, and time-to-value tracking. Create onboarding playbooks and enablement materials, resolve blockers with technical teams, gather product feedback, and transition successfully onboarded accounts to ongoing customer success. Manage multiple enterprise and mid-market implementations while ensuring customers reach productive platform usage quickly.

Design, build, and improve production-grade AI agent systems: synthetic data pipelines, evaluation datasets, monitoring and logging, long-context handling, cascading error mitigation, prompt engineering, and tooling to enable domain experts to refine training data and optimize model performance at scale.

Open invitation to submit profiles for multiple roles at Metaforms. Candidates are actively reviewed and matched to current or upcoming openings across engineering, research, survey programming, data processing, product, design, and GTM. Seeking high-ownership, problem-solving, communicative candidates comfortable in fast, ambiguous startup environments. Bonus for startup experience, AI/SaaS/market-research exposure, and survey-platform familiarity.