Jobs at Meridian Cooperative

Provide technical support and training for customers using the FIS accounting system, troubleshooting GL, payroll, and inventory issues via phone, email, and chat. Document cases, mentor junior staff, surface product feedback, and collaborate cross-functionally to improve the customer experience for utility customers.

Serve as primary client advocate for Meridian's enterprise SaaS, driving onboarding, adoption, retention, and expansion. Build executive relationships, monitor health metrics, lead migrations, coordinate cross-functional support, and represent Meridian at events to ensure client success and growth.

First-line technical support specialist for GIS products using ESRI ArcGIS tools. Troubleshoot issues, escalate complex problems, test software changes, train users, create documentation, customize solutions, record interactions, and share customer feedback with development teams.

Design, build, and maintain complex C#/.NET applications (WPF/.NET Core); architect scalable solutions; mentor developers; lead code reviews; troubleshoot, optimize databases and apps; drive testing, SDLC and SAFe practices; reduce technical debt and document solutions.

Lead architecture, reliability, and performance of cross-platform database environments (Oracle, SQL Server, PostgreSQL). Implement HA/DR, backup/recovery, cloud deployments (AWS, OCI), security controls, automation and AI/ML-driven monitoring, and mentor junior DBAs while guiding enterprise database strategy.

Serve as first-line support for Meridian's SaaS products: respond to customer inquiries by phone and email, troubleshoot basic software issues, escalate complex problems, deliver training webinars and one-on-one sessions, log feedback for product and development teams, and continuously learn product systems.