Teams at Meridian Cooperative

Provide technical support and training for customers using the FIS accounting system, troubleshooting GL, payroll, and inventory issues via phone, email, and chat. Document cases, mentor junior staff, surface product feedback, and collaborate cross-functionally to improve the customer experience for utility customers.

Serve as primary client advocate for Meridian's enterprise SaaS, driving onboarding, adoption, retention, and expansion. Build executive relationships, monitor health metrics, lead migrations, coordinate cross-functional support, and represent Meridian at events to ensure client success and growth.

First-line technical support specialist for GIS products using ESRI ArcGIS tools. Troubleshoot issues, escalate complex problems, test software changes, train users, create documentation, customize solutions, record interactions, and share customer feedback with development teams.