Jobs at Mercuryo

Provide hands-on legal support for European payment infrastructure and money transfer projects: draft and negotiate contracts, support EMI/payment institution incorporation and licensing across jurisdictions (Europe, Canada), advise on remittance/payment regulation, liaise with external counsel, and work cross-functionally with product and compliance.

Lead Mercuryo's US business unit: set strategy, manage US backlog, build regulatory and partner relationships, coordinate cross-functional remote teams, run operations and budget, and drive business development and compliance.

The Senior Product Manager (API) will shape the developer experience for Mercuryo's API products, collaborating with various teams to ensure usability and successful integration for partners.

Monitor and investigate crypto and fiat transactions to detect financial crime using Chainalysis KYT/Reactor and fiat monitoring tools. Prepare ISARs, support EDD by assessing SoF/SoW evidence and RFIs, perform periodic reviews of high-risk users, escalate suspicious cases to MLRO/Compliance, and improve monitoring rules and workflows to ensure AML regulatory compliance.

Lead Voice of the Customer and AI-driven support strategy to reduce friction and improve self-service. Use support data, CSAT, and operational metrics to identify pain points, optimise Forethought AI, build dashboards, own the Help Centre, and run the White Glove VIP Support programme while partnering with Product, Engineering, and Operations.

Perform end-to-end KYB reviews for merchant onboarding, verify UBOs and corporate structures, process complex/high-risk cases, ensure AML and regulatory compliance, meet SLA and quality targets, escalate issues, support reporting and process improvements, and collaborate with Compliance, Fraud, Monitoring, Customer Success, and Sales.

Own day-to-day crypto processing and exchange flows, monitor metrics and routing, investigate incidents and lead RCAs, optimize liquidity and fees, maintain runbooks and reports, and manage third-party vendor relationships.

The Business Analyst will transform product requirements into detailed specifications, focusing on retention, conversion, and profitability while collaborating across teams and managing documentation.

Lead HR Business Partner covering full employee lifecycle and people operations. Manage the Recruitment Team, drive workforce planning, org design, change management, HR analytics, and HR brand initiatives. Champion AI and automation in HR processes and support distributed teams across jurisdictions, including Cyprus and international markets.

The Senior Legal Counsel will manage legal matters in payments and fintech, focusing on European regulations, external contracts, and compliance support while collaborating with legal and compliance teams.

Own unit-economics monitoring and governance across products: track turnover, costs, margin, and conversion; automate controls; own cost-data quality and cross-team ad-hoc requests; assess pricing/cost impacts and test profitability hypotheses.

The Customer Success Manager will manage high-value enterprise merchants in Asia, ensure satisfaction and growth, and optimize performance metrics while collaborating with various internal teams.