Jobs at Mercury

Own the full sales cycle for Mercury’s working capital products, from self-sourced pipeline through close. Sell term loans and revolving credit lines to high-growth companies, conduct financial discovery, structure credit-sound offers with underwriting, align internal and external stakeholders, negotiate terms, expand customer relationships, and provide market insights to improve underwriting and pricing.

Own product revenue readiness for launches and major updates. Design, deliver, and scale enablement programs that train and certify sales representatives, translate product positioning into field guidance, maintain enablement assets, and measure impact through conversation intelligence, pipeline, attach, and win-rate data. Partner with product marketing, product, sales, and revenue leadership to identify gaps, share field insights, and use AI and emerging technologies to improve employee effectiveness.

Leads Mercury’s social, community, creator, influencer, and merchandise strategy. Develops campaigns, partnerships, experiences, and programs that grow audience engagement and brand affinity. Owns goals, budgets, measurement, and operating rhythms while collaborating across marketing, creative, growth, product marketing, and support. Manages and develops a multidisciplinary team, connects community insights to company priorities, and builds distinctive brand initiatives for founders and businesses.

Provide empathetic customer support through chat, email, and phone for a fintech product. Handle account requests, disputes, payments, shipments, and compliance tasks; explain product functionality; identify systemic issues; collaborate with engineering and banking partners; write help content; improve internal tools and processes; and help develop Mercury’s support infrastructure.

Leads Brand Narrative, developing film-led concepts and campaigns across launches, social, digital, experiences, and partnerships. Partners with Brand Design, Writing, Product Marketing, and Production from concept through delivery. Builds the Brand Narrative function by defining its standards, hiring and coaching talent, establishing creative practices, and fostering multidisciplinary collaboration. Also identifies proactive cultural opportunities and advises leadership on where creative investment should be prioritized.

Lead and grow strategic partnerships with venture capital firms and law firms, develop partnership strategy, build relationships, drive referral pipelines and collaborative programs to support business growth.

Manage small-group benefits clients from plan design through enrollment, renewals, and open enrollment. Guide founders through benefits decisions, submit accurate insurance forms, maintain health insurance data, resolve complex carrier and regulatory issues, and improve processes to prevent missed enrollments. The role requires an active Life and Health broker license, multistate benefits experience, strong attention to detail, customer empathy, and clear communication.

Leads product direction for Mercury’s customer interfaces across Dashboard, Mobile, Command, API, and MCP. Manages and develops product managers while shaping AI experiences, shared capabilities, and cross-product workflows. Partners with engineering, design, data, and research to improve quality, customer control, and financial work experiences. Requires strong product judgment, technical decision-making, AI product experience, and a track record of shipping valuable products and leading broad portfolios.

Manage a high-volume portfolio of startup customers, serving as their primary relationship contact and helping them adopt Mercury’s financial products. Build founder relationships, execute engagement playbooks, retain and expand accounts, identify growth opportunities, investigate customer issues, and collaborate with Sales, Partnerships, and Product teams to improve customer experience. The role is based in San Francisco or Los Angeles and includes customer travel in San Francisco.

Build and scale Mercury’s research operations program, including customer panel management, recruitment, scheduling, incentives, consent, privacy, research standards, tooling, vendor relationships, and AI-enabled workflows. Advise designers and product managers on research practices, support customer-informed decisions, pilot new research programs, and manage one direct report while remaining hands-on.

Own Mercury’s end-to-end Invoicing product, including the dashboard, invoice builder, and payer experience. Set the roadmap, prioritize customer needs, improve product simplicity and power, and identify meaningful AI applications. Collaborate with engineering, design, data science, marketing, support, sales, risk, and other product teams. Drive customer adoption, feature engagement, and retention while expanding capabilities such as accounting integrations, templates, credits, and promotions.

Own Mercury’s technology, AI, and innovation communications narrative. Develop executive thought leadership, integrated campaigns, product launch communications, media relationships, content, events, podcasts, and social programs. Translate complex technical concepts into compelling stories, coach senior spokespeople, identify media opportunities, track performance, and use AI tools to scale communications. The role partners closely with founders and senior product and AI leaders in a fast-moving fintech environment.

Investigate AML, fraud, and other financial crime alerts; respond to bank partner information requests; review transactions and account activity; contact users; make account decisions; document findings; escalate suspicious activity for SAR consideration; support transaction-monitoring rule tuning; improve case-management processes; investigate automation tools; and create documentation and training materials.

Own daily treasury operations, including cash movements, approvals, cash positioning, reserve funding, forecasting, and bank account administration. Build automated reporting, dashboards, data workflows, and scalable tools using internal systems such as NetSuite and Snowflake. Partner with Accounting, Data, banks, and senior Finance stakeholders to ensure accurate reporting, reconciliations, compliance, and liquidity management.

Own Mercury’s identity, roles, permissions, authorization, and user invitation platform. Develop scalable permission models, enable product teams to build on the platform, improve team onboarding, and define how authorization evolves for enterprise customers and agentic users. Lead research, design, engineering, go-to-market, and stakeholder management independently while balancing platform power with product simplicity.

Own Mercury’s services platform, including Kubernetes-based deployment, service identity, authentication, discovery, communication, observability, secrets, configuration, and operational safety. Build standardized self-service infrastructure, guide service runtime architecture, support migrations, partner with Security and Release Engineering, drive adoption across product teams, identify high-leverage improvements, and mentor engineers while shaping platform strategy.

Lead bank charter readiness and cross-functional fraud and disputes programs from inception through execution. Own regulatory preparation, audit-ready documentation, operational quality reviews, OKR and goal tracking, executive reporting, dashboards, and continuous improvement. Analyze fraud, disputes, and risk data to identify root causes and improve processes, tooling, and reporting. Partner with Compliance, Legal, Operations, Engineering, Risk Product, Strategy, and vendors while governing outsourced operations and applying AI and automation.

Lead growth analytics across acquisition, activation, approval, signup, and retention. Partner with product, design, engineering, and marketing leaders to define metrics, size opportunities, prioritize roadmaps, analyze experiments, and deliver strategic recommendations. Build funnel, cohort, and retention analyses; collaborate on self-service metrics; and communicate evidence-based findings to technical teams and executives.

Own Mercury’s media investment strategy across paid channels, manage agencies and media partners, develop differentiated distribution approaches, and build measurement systems for attribution, incrementality, optimization, and media mix modeling. Integrate paid media with brand, performance, community, content, lifecycle, and product marketing while scaling investment and delivering measurable business results.

Own Mercury’s operational risk program, including risk and control assessments, operational event oversight, centralized issues management, remediation validation, KRIs, executive and Board reporting, and second-line review of high-risk activities. The role partners with Risk, Compliance, Information Security, Internal Audit, and first-line teams; develops ORM standards and supports regulatory examinations, audits, and charter readiness. It also involves building and administering GRC workflows and translating issue and event data into actionable trends.