Jobs at Mercury

Senior full-stack engineers at Mercury own product features end-to-end, collaborate with designers and product leaders, and build delightful fintech experiences. Work autonomously within product teams (Banking, Experiences, Expansion, Risk), ship customer-focused features, and leverage Haskell, React, TypeScript, Redux, and AI tools to accelerate development and quality.

Lead Mercury's business lending product and P&L: define multi-year strategy, launch and scale loans and lines of credit, build and manage a product organization, partner with credit, finance, and capital partners, and balance growth with credit, risk, compliance, and operational rigor to drive originations and healthy portfolio performance.

As a CS Strategic Program Manager, you'll drive operational programs in Customer Experience, collaborating across teams and improving customer support efficiency.

Join a product-focused engineering team building backend and full-stack features for Mercury's fintech products. Own and ship user-centered experiences, collaborate with designers and product leaders, and work autonomously on small/medium projects. Contribute across Banking, Everyday Experiences, Expansion, or Risk product groups while leveraging AI tools to accelerate development and improve code quality.

Join as a founder or small cross-functional team to discover customer problems, build and automate end-to-end AI workflows using Mercury's stack, ship fast, measure impact, and own outcomes. Focus on iterative product development, experimentation, and scaling successful results.

Lead end-to-end go-to-market strategy across product-led, sales-led, and partner-led motions, focusing on customer journey, messaging, and growth metrics.

Join a product-focused backend team building fintech experiences. Own features end-to-end, collaborate with designers and product, make architectural decisions, and use Haskell/SQL and AI tools to deliver reliable, lovable banking products.

Provide legal advice on payments products, rails, partner relationships, and AML/sanctions matters. Embed with product, compliance, risk, engineering, and operations teams from ideation through launch. Support financial crimes initiatives, build scalable legal frameworks and guidance, evaluate new payment capabilities, and apply AI tools to improve legal workflows and efficiency.

Own and manage a portfolio of payroll vendor partnerships end-to-end: vendor selection, RFPs, contract negotiation, performance management, incident response, and new product launches. Drive cross-functional alignment across product, legal, finance, and engineering, build partner trust, and surface partner-driven insights into Mercury's product roadmap.

Lead the design and roadmap for Mercury's Dashboard (Home, Tasks, Notifications). Define unified logic for tasks, lifecycle updates, and alerts; partner with product teams and design; own vision, sequencing, and execution of a multi-phase redesign; balance user needs with cross-product dependencies; present strategy to leadership and use qualitative and quantitative insights to prioritize work.

Provide expert, empathetic customer support for Treasury and investment products via chat and email; resolve escalations, educate users, identify systemic issues, partner with product/engineering, draft help content, and help scale support processes while owning CS metrics.

Lead product marketing for Cards and Spend Management: define positioning, GTM strategy, launches, lifecycle, and measurement. Conduct customer and competitive research, collaborate cross-functionally with Product, Design, Engineering, Sales, and Marketing, enable sales, and drive adoption and revenue growth.

Investigate escalated account takeover (ATO) and third-party fraud, lead high-impact incident response, coordinate containment and recovery across teams, communicate empathetically with customers, improve detection and workflows, mentor teammates, and maintain defensible investigative documentation.

Own Mercury's internal knowledge infrastructure: design taxonomies, schemas, validations, and automations that keep company knowledge accurate, discoverable, and actionable for people and AI. Partner with Engineering to enable leadership reporting, planning dashboards, and AI agents; drive adoption and continuous improvement across cross-functional teams.

Design, build, and ship LLM-powered Command capabilities and agentic workflows end-to-end. Own prompt architecture, model tuning, tool schemas, streaming front-end behavior, and reliability. Build eval harnesses, define testing metrics with product and compliance, and monitor post-launch quality. Mentor engineers and scale production LLM systems for performance, cost, and compliance.

Manage state and local payroll tax registrations, agency accounts, foreign qualifications, tax notices, and unemployment claims. Coordinate with government agencies, vendors, and internal teams, maintain documentation and internal systems, and identify process improvements and automation opportunities to ensure compliance across jurisdictions.

Lead end-to-end activation efforts to convert new signups into engaged customers. Define roadmap, lifecycle strategies, experiments, and in-product experiences to drive first deposits, payments, card creation, and long-term value realization across segments and surfaces.

Own and grow Mercury's lending partner portfolio, manage partner selection, due diligence, onboarding, and contract negotiations. Serve as primary partner contact and translate technical, regulatory, and operational partner requirements into actionable internal plans across product, engineering, compliance, legal, operations, and exec teams to support scalable, compliant lending infrastructure.

Lead QA for customer support by reviewing interactions for compliance and quality, generating AI-assisted insights, identifying root causes and trends, and translating findings into coaching and cross-functional improvements to evolve Mercury's insights-driven quality model.

The Senior Internal Auditor will lead finance and accounting audits, assess risks, plan audits, and ensure compliance with regulations at Mercury.