Jobs at Menlo Security Inc.

Manage Customer Success operations systems, reporting, data quality, workflows, renewal tracking, and onboarding coordination. Maintain platforms such as Salesforce, Gainsight, Zendesk, and Intercom; produce dashboards and QBR data; identify process improvements; support tooling requests; and collaborate with CSM, Renewals, and Onboarding teams. The role also uses AI-assisted tools to improve data cleanup, reporting accuracy, and operational efficiency.

Build and scale low-latency AI serving infrastructure for SLMs, prompt-injection engines, and classification services. Architect GPU-accelerated inference pipelines, backend microservices, Kubernetes clusters, rate limiting, tenant guardrails, monitoring, and autoscaling systems. Develop continuous evaluation, retraining, model CI/CD, regression gates, and MLOps/LLMOps pipelines while improving service reliability, latency, cost efficiency, and detection quality.

Build and harden Chromium-based browser components in C++ for AI and browser security. Develop prompt-injection and Shadow AI detection, integrate AI agents, MCP servers, and CDP, and support networking and HTTP security capabilities. Build tooling and detection services with Python or Rust, deploy cloud infrastructure on AWS or GCP using Kubernetes and Terraform, and optimize high-scale systems across browser and backend environments.

Build and operate Menlo Security’s ingress proxy service, extending security controls to AI agent traffic. Own features from design through production while optimizing latency, throughput, concurrency, and reliability. Develop secure, maintainable systems in Rust or Go, modernize legacy components through staged migrations, and apply threat modeling, fuzzing, property-based testing, and integration testing. Collaborate across teams, provide technical leadership, communicate architectural decisions, and use AI tools thoughtfully.

Own end-to-end product design for Menlo Security’s data and file security experiences, including DLP policy configuration, file scanning, alerts, quarantine, remediation, and end-user workflows. Translate complex security logic and AI/ML-driven decisions into clear, trustworthy interfaces. Partner with product and engineering, conduct customer discovery, extend the design system, use AI-assisted research and prototyping tools, and mentor designers.

Own full-cycle technical recruiting across Engineering, Product, and Design. Build diverse talent pipelines, advise hiring managers and senior leaders, use AI-assisted recruiting tools, improve recruiting processes, manage talent communities, and report on hiring metrics. The role emphasizes stakeholder influence, candidate advocacy, sourcing hard-to-find talent, and delivering strong candidate and hiring-manager experiences.

Leads technical strategy for complex enterprise sales opportunities across the Northeast, including solution architecture, customer presentations, proof-of-concept deployments, configuration, training, and issue resolution. Partners with sales managers and channel partners, mentors junior Sales Engineers, supports technical documentation and RFP responses, and provides customer and field feedback to Product and Engineering. Requires deep networking and security expertise, strong communication skills, and extensive pre-sales experience.

Manage FedRAMP and CMMC compliance, support IL6 authorization initiatives, maintain security documentation, map controls to NIST SP 800-53, coordinate audits and assessments, track POA&M items, administer compliance platforms, and provide risk reporting. The role partners with engineering, operations, DevSecOps, federal sales, 3PAOs, government customers, and internal stakeholders to maintain continuous monitoring and regulatory compliance.

Designs, deploys, and operates secure, scalable VM and Kubernetes infrastructure across GCP and AWS. Builds Infrastructure as Code with Terraform and Spacelift, manages networking, certificates, DNS, ingress, service mesh, and configuration workflows, and develops observability using Grafana Cloud, Prometheus/Mimir, and OpenTelemetry. The role automates operational processes, supports CI/CD, participates in 24x7 on-call rotations, and partners across engineering, security, compliance, and product teams on resilience and capacity planning.

Provides technical sales support for Menlo Security solutions across the Southeast US. Responsibilities include discovery, solution scoping, architecture, product demonstrations, proof-of-concept deployment and configuration, technical documentation, RFP responses, partner enablement, customer expansion, and field feedback. The role partners with sales teams, channel partners, customers, Product Management, and Engineering while using AI-assisted tools for research, communication, and CRM updates.

Build, operate, and automate multi-region VM and Kubernetes infrastructure on GCP and AWS using IaC (Terraform/Spacelift) and Helm. Implement observability (Grafana, Prometheus/Mimir, OTel), manage networking, DNS, certificates, and service mesh (Cilium). Reduce toil via automation and CI/CD, use LLM-assisted tooling, collaborate across teams, and participate in a 24x7 on-call rotation to maintain platform reliability and security.

Owns an end-to-end product area within Menlo Security’s agent runtime security platform. Responsibilities include researching agent security, identity, protocols, and competitors; writing PRDs and acceptance criteria; managing backlogs; partnering with engineering through releases; prototyping with AI tools, MCP clients, and agent runtimes; tracking adoption and success metrics; enabling support and solutions engineering; and supporting customers, sales, marketing, and competitive positioning.

Design and execute manual and automated testing for web applications, APIs, and backend services. Build regression, smoke, and critical-path automation suites; validate functional, integration, end-to-end, and non-functional requirements; identify and track defects; verify fixes; and collaborate with engineering, product, and DevOps teams. Use AI-assisted tools for test generation, flaky-test triage, and log analysis while improving QA processes, tooling, coverage, and release quality.

Customer-facing technical pre-sales role: scope and architect security solutions, lead proofs-of-concept, enable partners, use AI-assisted tools for sales support, and relay field feedback to Product and Engineering.

Own strategic relationships with complex enterprise customers across Japan, driving retention, expansion, deployment success, adoption, and time-to-value. Lead executive QBRs, provide technical security guidance, identify expansion opportunities, manage renewal strategies, author implementation playbooks and SOWs, facilitate workshops, and represent customer feedback to product and engineering teams. Mentor junior CSMs and collaborate with sales, technical teams, and regional partners. Requires native-level Japanese, professional English, enterprise security expertise, and up to 30% travel.

As a Principal Platform Infrastructure Engineer, you'll design, deploy, and maintain cloud infrastructure on GCP and AWS, focusing on automation, observability, and security-first practices. You'll manage Kubernetes clusters, write Infrastructure as Code, and enhance operational efficiency through automation and CI/CD pipelines.

The Sales Engineer will support channel partners, provide technical guidance, manage POC engagements, and articulate the value of Menlo Security products to various stakeholders while working closely with internal teams and partners.

Manage and mentor a Bangalore-based engineering team building scalable, resilient microservices, data stores, and cloud infrastructure. Provide technical leadership in architecture, development, CI/CD, deployment, monitoring, and debugging of high-traffic distributed systems. Drive hiring, performance reviews, and team practices while collaborating with stakeholders and promoting DevOps and security best practices.

Design, build, and operate multi-region VM and Kubernetes infrastructure on GCP and AWS. Lead IaC standards with Terraform/Spacelift, implement observability (Grafana/Prometheus/OTel), manage core platform services (DNS, certs, ingress, service mesh), drive automation and CI/CD, mentor engineers, and participate in 24x7 on-call incident response and post-incident reviews.

Pre-sales technical role supporting regional sales: scope and architect Menlo Security solutions, lead proofs-of-concept, deploy and configure services, train users, enable partners, use AI-assisted tools for research and documentation, and provide feedback to Product and Engineering.