Jobs at MEDFAR Clinical Solutions

Provide technical support for Plexia EMR users via phone and email: diagnose software and hardware issues, configure uploaders, document incidents, create knowledge-base content, and assist functional product evolution while supporting clinic workflows.

Provide front-line technical support for EMR software, troubleshoot and resolve client issues, configure forms, appointment reminders, printers and interfaces, implement e-prescribing and HIE/DIRECT setups, train clients and internal staff, collaborate with finance/billing/development, and test new patient-facing modules.

Coordinate and optimize Technical Support operations: maintain tools and dashboards, document procedures, analyze and present KPIs, forecast call/email volumes and staffing, support quality/ISO initiatives, prepare reports, train new hires, and provide operational support when needed.

Support Technical Support operations by maintaining tools and dashboards, documenting procedures, analyzing performance metrics, forecasting volume and workforce, driving process improvements, supporting ISO and QA initiatives, training new hires, and providing occasional direct support to calls and emails. Work cross-functionally to improve service quality and operational efficiency.

Concevoir et faire évoluer les architectures et interfaces de transfert de données pour lecosystme MEDFAR. Dvelopper, optimiser et surveiller des flux de donnes de sante9 (interoprabilite9), collaborer avec parties prenantes, appliquer bonnes pratiques, et encadrer lquipe pour garantir fiabilite9, performance et scalabilite9.

Sell MEDFAR's MYLE EMR to frontline healthcare clinics in Ontario by prospecting, demoing product features, developing territory plans, managing follow-ups, building client relationships, and collaborating with internal sales teams to grow revenue.

Design, build, and maintain robust data transfer systems and interfaces for healthcare data. Define architecture, implement scalable integration solutions, ensure high-performance processing of complex clinical data, monitor and troubleshoot pipelines, enforce coding standards, and mentor team members while communicating technical progress and risks to stakeholders.

Sell MEDFAR's MYLE EMR to frontline healthcare clinics in Ontario (Ontario Health East/Ottawa). Prospect and penetrate territory, perform on-site demonstrations, manage follow-ups, identify upsell opportunities, collaborate with internal teams, and build/maintain client relationships. Frequent travel to client sites (3-4 days/week).

Lead global IT operations and infrastructure across multi-site environments, ensuring high availability, security, compliance (ISO/SOC2/HIPAA), help desk excellence, enterprise application integration, AI governance, resiliency planning, and vendor and budget management while supervising a distributed IT team and supporting M&A IT integrations.

Review and validate patient collection/payment documents, split/merge/upload PDFs, map documents to charts, search portals to correct missing/mismatched data, and coordinate with project leads per SOPs.

Provide phone and email technical support to clinics and healthcare professionals using the cloud EHR MYLE. Triage and resolve issues, escalate complex tickets to engineering, contribute to the knowledge base, and collaborate with the support team. Follow defined shift schedules and participate in internal training and onboarding.

Senior individual-contributor prompt engineer responsible for redesigning and modularizing prompts, selecting and pairing LLMs, defining clinical-quality criteria, building evaluation and validation frameworks, ensuring production readiness with GenAIOps/CI-CD, and mentoring future prompt designers while collaborating with product, clinical, QA, and client teams.

Lead prompt engineering for MEDFAR's clinical AI (CoeurWay, MYLE EMR): modularize prompts, select and evaluate LLMs, define validation and evaluation frameworks, build automated testing and CI/CD-ready prompt tooling, collaborate with product/clinical teams, and mentor future prompt designers.

Conceive, develop and maintain healthcare system integrations using HL7/FHIR and APIs. Design secure scalable architectures, support production systems, ensure regulatory compliance, document solutions, collaborate with clinical stakeholders, and lead integration projects.

Support the DO manager and specialist to build a learning community. Develop and update technical training content and practical activities, organize two-week onboarding sessions, assess knowledge retention via exercises and exams, evaluate trainee performance versus criteria, share results with managers, promote continuous learning, and implement content updates.

Senior Cloud/DevOps specialist designing, deploying and maintaining scalable, secure cloud platforms using IaC, CI/CD, containers and observability. Leads platform standardization, implements SRE practices and FinOps, mentors team members, and drives continuous improvement in infrastructure, monitoring and operations.

Responsible for auditing and modularizing monolithic prompts, selecting and evaluating LLMs, defining clinical output quality criteria, building validation and regression tests, designing evaluation suites, mentoring the team, and operationalizing prompts for production with CI/CD and observability.

Handle accounts receivable tasks including AR calling, denial management, claim resolution, monitoring web portals for unposted claims, responding to client emails, and tracking open inventory to process claims before TFL.

Sell and demonstrate the MYLE cloud-based EMR across Eastern Ontario. Build relationships with frontline clinics, negotiate SaaS agreements, develop and execute regional sales strategy, collaborate with cross-functional teams, support prospecting and events, and ensure successful customer deployments and product adoption.

Support clinics to implement and optimize MEDFAR's web-based EMR by assessing client needs, planning deployments, configuring interfaces, conducting remote and on-site training, creating project reports and presentations, providing ongoing support, and improving clinical processes.