Jobs at MEDFAR Clinical Solutions

Provide remote technical and product-use support for clinics, hospitals, and healthcare professionals using the MYLE electronic medical record platform. Responsibilities include responding to customer requests by phone and email, diagnosing issues, proposing solutions, collaborating on ticket resolution, escalating complex cases, and improving internal processes and knowledge documentation. The role includes structured progression from customer assistance associate to N1 and N2 support specialist, with occasional night, weekend, and on-call shifts.

Provides bilingual phone and email support to clinics, hospitals, and healthcare professionals using MYLE software. Responsibilities include resolving billing and technical issues, identifying root causes, escalating complex tickets, collaborating with technical teams, updating knowledge-base documentation, and improving support processes. The role includes structured training and progression from basic client support to handling complex technical cases and mentoring junior associates.

Qualify and assign inbound business opportunities, assist prospects throughout the purchasing journey, conduct introductory calls, identify customer needs, and hand off opportunities to account managers. Monitor inbound-channel KPIs, support sales planning, contribute to prospecting through cold calls and email outreach, and help deploy purchasing automation initiatives. The role requires bilingual French and English communication, strong analytical and organizational skills, and comfort using technology.

Coordinate technical support operations by maintaining departmental tools, documenting procedures, monitoring performance metrics, managing dashboards and forecasts, and identifying process improvements. The role supports quality initiatives, budgeting, reporting, onboarding, training, and cross-functional collaboration while providing technical support coverage as needed. Fluency in French and English and residence in Quebec are required.

Qualifies and assigns inbound sales opportunities, responds to prospects, conducts introductory calls, identifies customer needs, and coordinates handoffs to account directors. Monitors inbound performance indicators, develops sales tactics, supports prospecting through cold calls and email, and contributes to sales-process planning and purchase automation initiatives. The role requires bilingual French and English communication, strong relationship-building, organization, analytical ability, and comfort with business technologies.

Support healthcare customers by phone, email, and videoconference with MYLE billing and payment platforms. Clarify invoices, investigate billing discrepancies, explain financial information, identify problems, recommend solutions, collaborate on ticket resolution, and escalate complex issues. The role requires bilingual French and English communication, customer service expertise, and familiarity with billing, collections, CRM, SaaS, and financial applications.

L’analyste comptable gère le processus procure-to-pay, les factures fournisseurs, les décaissements, les rapprochements bancaires, les écritures de clôture et les analyses budgétaires. Il soutient la gestion de trésorerie, prépare les dossiers d’audit, maintient les calendriers comptables et participe à l’amélioration et à l’automatisation des processus financiers. Le poste contribue également aux projets spéciaux et aux opérations quotidiennes sous la supervision du contrôleur.

Supports clinic, hospital, and healthcare professional customers by phone, email, and video conference with MYLE billing and payment platforms. Explains invoices, investigates billing issues, identifies appropriate solutions, collaborates on ticket resolution, and escalates complex cases. The role requires bilingual French and English communication, customer service, problem-solving, and comfort learning SaaS and financial applications.

Develops sales for MEDFAR’s MYLE EMR platform across Ontario Health East, particularly the Ottawa region. Responsibilities include prospecting healthcare establishments, presenting products, coordinating demonstrations, analyzing sales and upsell opportunities, following up with prospects, maintaining client relationships, and collaborating with internal sales teams. The role requires frequent travel to clinics, a vehicle, and a valid driver’s license.

Coordonne les opérations du soutien technique en configurant les outils, documentant les procédures, analysant les indicateurs et maintenant les tableaux de bord. La personne contribue à l’amélioration continue, aux prévisions de volumes et d’effectifs, à la planification budgétaire, aux initiatives qualité et ISO, ainsi qu’à la préparation de rapports destinés à la direction. Elle forme les nouveaux employés, collabore avec plusieurs départements et fournit du soutien aux clients au besoin.

Conçoit, déploie et maintient des infrastructures cloud sécurisées et évolutives. Définit les standards de plateforme, automatise les déploiements, améliore l'observabilité et la fiabilité des systèmes, et met en œuvre des initiatives FinOps. Évalue les technologies et architectures, pilote des projets complexes, conseille les parties prenantes et accompagne les membres de l'équipe. Le poste exige une collaboration bilingue, avec un mode de travail hybride ou à distance au Québec.

Leads cloud security and DevSecOps integration for .NET applications on Azure. Designs secure software architecture and CI/CD pipelines, supports penetration testing and security assessments, strengthens authentication and access controls, mentors development teams, documents security procedures, and ensures compliance with regulatory and industry standards.

Develops and maintains secure healthcare system integrations using HL7, FHIR, custom APIs, and Microsoft technologies. Designs scalable architectures, supports production environments, ensures health-data compliance, documents solutions, collaborates with healthcare stakeholders, manages project timelines and resources, and monitors technology developments. The role requires strong communication, analytical, problem-solving, leadership, and software integration expertise in a hybrid or fully remote Quebec-based environment.

Administer and support systems, networks, endpoints, cloud services, identity platforms, and business applications across multiple locations. Troubleshoot connectivity and infrastructure issues, manage device lifecycles and IT assets, monitor systems and security events, perform maintenance and backups, document configurations, support infrastructure projects, automate repetitive tasks, and coordinate with vendors and internal stakeholders. The role also provides advanced technical support to employees and helps standardize Corporate IT operations.

Administre et soutient les systèmes, réseaux, postes utilisateurs et services infonuagiques de MEDFAR. Diagnostique les problèmes de connectivité, gère les appareils et les actifs TI, surveille les systèmes et événements de sécurité, maintient les sauvegardes et la documentation, et contribue aux projets d’infrastructure. Le rôle comprend également le soutien technique aux employés, la coordination avec les fournisseurs et l’automatisation des tâches répétitives à l’aide de scripts, d’API et d’outils approuvés.

Supports end-to-end payroll processing for employees in Canada, the United States, and India. Responsibilities include validating payroll data, processing employee changes, tracking RRSP contributions, supporting tax filings and compliance reporting, maintaining audit-ready records, assisting with HRIS implementation and system reconciliation, responding to employee payroll inquiries, and improving standardized payroll processes.

Soutenir le PDG, la Chief of Staff et l’équipe de direction dans la gestion des agendas, réunions, déplacements, dépenses, communications et documents confidentiels. Organiser les réunions du conseil, événements et lunchs d’affaires, rédiger les comptes rendus, suivre les actions et coordonner des projets spéciaux. Gérer également les fournitures, les fournisseurs et les besoins opérationnels des locaux, tout en assurant une disponibilité au bureau et en dehors des heures normales au besoin.

Supports the CEO, Chief of Staff, and executive team through calendar and travel coordination, confidential communications, expense management, meeting preparation, presentations, minutes, events, special projects, office supplies, and vendor coordination. The role requires daily office presence, bilingual English and French communication, discretion, and availability outside normal hours when needed.

Drive MYLE SaaS growth across Ontario by demonstrating the integrated care platform, advising healthcare clinics, negotiating agreements, and managing complex sales cycles. Develop and optimize sales strategies, collaborate with SDRs and cross-functional teams, support events and prospecting, monitor market trends, and coordinate customer initiatives with support, success, and deployment teams. Frequent travel to client offices and headquarters is required.

Design and maintain reusable Figma design system components, patterns, variants, and documentation. Translate requirements and early prototypes into detailed, accessible, responsive UI specifications. Collaborate with Product Owners, Product Designers, and front-end developers on feasibility, usability, design critiques, UAT, implementation reviews, UX research, testing, and interface content. Support multiple product initiatives while improving consistency and usability across complex digital healthcare products.