Jobs at MEDFAR Clinical Solutions

Design, build, and maintain scalable data transfer systems and interfaces for complex healthcare data. Define architecture, implement C# and SQL solutions, ensure FHIR/HL7/CDS and XML/JSON data integrity, monitor performance, troubleshoot integrations, enforce best practices, and mentor team members while communicating risks to stakeholders.

Provide phone and email technical support for MEDFAR's MYLE EMR, diagnose billing and software issues, resolve or escalate tickets, collaborate with technical teams, and contribute to the knowledge base and process improvements. Support coverage includes varied shifts and occasional on-call/night work.

Provide phone and email technical support for the MYLE EHR: troubleshoot issues, identify root causes, propose solutions, escalate complex tickets to engineering, collaborate with support team, and contribute to the knowledge base. Role includes shift work, hybrid/remote arrangement, and progression from Associate to Specialist levels.

Concevoir, développer et maintenir des systèmes et interfaces de transfert de données sécurisés et performants pour l'écosystème MEDFAR. Travailler sur des données de santé complexes, définir l'architecture, optimiser les processus d'intégration, encadrer l'équipe et communiquer aux parties prenantes.

Own reliability, security, and continuity of Medgen production environments. Manage Windows and Linux servers, HA configurations, backups, DR, deployments, and CI/CD automation. Coordinate vulnerability assessments, incident response, cloud/hybrid evaluations, and infrastructure modernization.

Own reliability, security, and continuity of Labgen production: manage Windows/Linux servers, HA, networking, backups/DR, production deployments, CI/CD, monitoring, cloud evaluation, incident response, vendor relations, and compliance.

Sell MEDFAR's MYLE EMR to frontline healthcare clinics in Ontario (Ontario Health East/Ottawa). Prospect and penetrate territory, perform on-site demonstrations, manage follow-ups, identify upsell opportunities, collaborate with internal teams, and build/maintain client relationships. Frequent travel to client sites (3-4 days/week).

Sell MEDFAR's MYLE EMR to frontline healthcare clinics in Ontario by prospecting, demoing product features, developing territory plans, managing follow-ups, building client relationships, and collaborating with internal sales teams to grow revenue.

Support Technical Support operations by maintaining tools and dashboards, documenting procedures, analyzing performance metrics, forecasting volume and workforce, driving process improvements, supporting ISO and QA initiatives, training new hires, and providing occasional direct support to calls and emails. Work cross-functionally to improve service quality and operational efficiency.

Coordinate and optimize Technical Support operations: maintain tools and dashboards, document procedures, analyze and present KPIs, forecast call/email volumes and staffing, support quality/ISO initiatives, prepare reports, train new hires, and provide operational support when needed.

Lead end-to-end recruitment across Canada and the US; partner with hiring managers to define needs; source candidates (LinkedIn Recruiter, Indeed); manage pipelines in SmartRecruiters ATS; adapt strategies per market; improve recruiting processes and employer brand; ensure excellent candidate and hiring manager experience.

Lead end-to-end recruitment for Canada and US roles on a 12-month contract: partner with hiring managers and HRBPs, source hard-to-fill candidates, maintain ATS data (SmartRecruiters), adapt multi-market strategies, improve employer branding, and support TA process improvements and side projects.

Lead improvement of generative AI features for clinical products by modularizing prompts, selecting and evaluating LLMs, defining quality criteria, building validation and evaluation frameworks, establishing CI/CD-ready prompt practices, mentoring teammates, and aligning prompting work with clinical workflows and production GenAI operations.

Lead design and validation of modular prompt architectures and LLM pairings for clinical scribing and EMR features. Define quality standards, build evaluation suites, run regression and edge-case testing, collaborate with product, QA, and GenAIOps to productionize prompts, and mentor future prompt engineers while ensuring clinical accuracy and regulatory-aligned practices.

Lead prompt engineering for MEDFAR's AI clinical products, modularizing prompts, selecting and validating LLMs, defining evaluation rubrics, implementing CI/CD-ready prompt pipelines, collaborating with product, QA, and clinical teams, and mentoring future prompt designers while ensuring clinical safety and regulatory-aligned output quality.

Lead design, deployment and maintenance of scalable, secure cloud infrastructure using IaC. Define platform standards, implement monitoring/observability, optimize costs (FinOps), build CI/CD and automation pipelines, deploy containerized workloads, mentor team members, and drive continuous platform improvements aligned with SRE principles.

Lead design, implementation, and maintenance of scalable, secure cloud infrastructure using IaC. Define platform standards, build CI/CD and observability, optimize costs (FinOps), mentor team members, and drive SRE-focused improvements for containerized (Docker/Kubernetes) deployments.

Lead design, implementation, and maintenance of scalable, secure cloud infrastructure and platform solutions using IaC. Define cloud standards, improve observability and CI/CD, optimize resources and costs, evaluate new technologies, mentor team members, and drive operational excellence and reliability for production systems.

Senior software developer responsible for designing, building and maintaining secure healthcare system integrations using HL7 and FHIR. Develop and support APIs, collaborate with clinical stakeholders, ensure regulatory compliance and system stability, document solutions, and lead integration projects.

Lead and scale MEDFAR's full revenue engine (Sales, Marketing, Partnerships). Define GTM and pricing, build forecasting and SaaS metrics, hire and coach revenue teams, drive demand generation and partner ecosystems, and partner cross-functionally to grow ARR and expansion revenue while positioning MEDFAR as a leading Canadian EMR provider.