Jobs at Med-Metrix

Leads a Solutions Support team responsible for client support operations, ticket triage, incident resolution, escalations, service-level performance, system monitoring, and client health. Coaches team members, manages capacity and coverage, tracks operational metrics, develops support procedures and knowledge resources, coordinates cross-functional issue resolution, and drives corrective actions. Ensures compliance with HIPAA, information security policies, and protected health information requirements.

Monitors and reconciles DenialsAI account data to verify case creation, workflow progression, user activity, and appeal output. Investigates pipeline discrepancies, builds operational reports and dashboards, tracks resolution and coverage metrics, maintains KPI scorecards, defines monitoring thresholds, and validates data accuracy. Collaborates with engineering, operations, client services, and external stakeholders while complying with HIPAA and information security requirements.

Develops, maintains, and optimizes SQL Server databases supporting enterprise applications. Responsibilities include writing complex T-SQL queries and procedures, profiling data, improving data quality and performance, documenting schemas and data flows, supporting ETL processes, and ensuring secure coding and HIPAA compliance. The role collaborates with cross-functional teams to deliver data milestones and application improvements. This is a work-from-home position supporting US hours and night-shift schedules.

The Quality Assurance Analyst develops test plans and cases, reviews requirements, performs manual and automated testing, manages defects, validates acceptance criteria, and coordinates integration testing. The role supports agile teams, communicates testing results and risks, ensures Definition of Done compliance, troubleshoots issues, and contributes to retrospectives. Candidates need at least five years of QA experience along with knowledge of Katalon Automation, AWS, SQL, QA methodologies, and database operations.

Handles employee relations, disciplinary actions, case investigations, policy interpretation, labor-law compliance, employee counseling, exit interviews, and HRIS updates. Partners with HR leadership and operations to develop employee programs, maintain workplace culture, administer the code of conduct, and ensure due process. Maintains resignation and discipline trackers while supporting policy research and process improvements.

Manages training data and develops Power BI dashboards, automated reports, scorecards, and KPI visualizations. Analyzes learning, quality, productivity, certification, and operational metrics to measure training effectiveness and workforce readiness. Consolidates and validates data from LMS and enterprise systems, performs ETL support, and translates stakeholder requirements into actionable insights. Partners with Training, Operations, Quality, and leadership teams to improve reporting processes, automate workflows, and support data-driven performance improvement.

Develop, maintain, optimize, and troubleshoot SQL Server databases supporting enterprise healthcare applications. Write complex queries, stored procedures, functions, triggers, views, and indexes; safely implement live database changes; perform testing and performance tuning; resolve production issues; and ensure secure coding and HIPAA compliance. Collaborate with engineering and internal customers using Agile practices, provide technical guidance, document designs, and support software enhancements and deployments.

Develop and maintain full-stack web applications using Angular, TypeScript, Node.js, AWS serverless technologies, and DynamoDB. Responsibilities include designing features and APIs, improving performance and scalability, managing infrastructure, testing, CI/CD, deployment monitoring, bug resolution, and collaborating with product and engineering teams. The role also requires compliance with HIPAA and information security policies when handling protected health information.

Performs manual and automated testing of complex software systems, creating test plans, cases, strategies, and QA documentation. Reviews requirements, validates acceptance criteria, tracks defects, executes integration and API testing, performs SQL-based data validation, and supports QA deployments using Jenkins. Collaborates with Product, Development, and QA teams in an agile environment, communicates testing status and risks, and contributes to retrospectives and continuous quality improvements.

Leads and prioritizes an EDI development team while remaining hands-on with data integration architecture, mapping, testing, debugging, implementation, and troubleshooting. Owns client timelines, Jira processes, CDM and extract architecture, coding standards, Mirth Connect upgrades, reporting, partner communications, and operational data support. Mentors team members, coordinates Agile Scrum activities, ensures healthcare data privacy compliance, and delivers scalable, high-availability integration solutions.

Leads regional business development by prospecting, qualifying accounts, managing Salesforce pipelines, presenting solutions, negotiating contracts, closing sales, and expanding existing accounts. The role owns territory strategy, quota attainment, competitive monitoring, product recommendations, and operational handoffs. Travel to sales appointments and conferences is expected for approximately 50% of the time, with responsibilities involving HIPAA and PHI compliance.

Supports implementation of revenue cycle technology, including workflow assessment, process design, configuration, testing, RPA and machine learning integration, troubleshooting, user acceptance testing, training, and go-live preparation. The role analyzes large datasets, translates Visio workflows into pseudocode, coordinates with development and QA teams, manages client signoffs, communicates risks, and follows HIPAA and information security requirements.

Develops and leads UiPath RPA automation projects, from requirements analysis and workflow design through implementation, maintenance, and support. Manages bots, schedules, quality controls, security reviews, compliance with HIPAA, and technical documentation. Collaborates with business, IT, security, and end users to identify automation opportunities, troubleshoot issues, and deliver compliant, reliable solutions.

Manages technology implementation projects from initiation through completion, coordinating internal teams, clients, deliverables, timelines, risks, dependencies, status reporting, and escalations. Leads customer-facing meetings, tracks project activities, forecasts go-live dates, and ensures quality standards. Projects may involve FHIR and HL7 connectivity, application configuration, development, testing, training, and file coordination. Requires compliance with HIPAA and information security policies.

Build and maintain full-stack web applications using Angular, TypeScript, Node.js, AWS, and serverless technologies. Design APIs, databases, infrastructure, and deployment pipelines; write tests; monitor production features; improve performance and security; fix bugs; and collaborate with product and engineering teams. Handle protected health information in compliance with HIPAA and information security policies.

Develop and maintain scalable software applications using C# and .NET, AWS services, SQL databases, and event-driven architectures. Responsibilities include application design, coding, performance optimization, testing, debugging, CI/CD, automation, deployment support, customer escalation resolution, and cross-functional collaboration. The role also requires protecting patient health information in compliance with HIPAA and supporting secure, maintainable development processes.

Leads healthcare revenue integrity transformation initiatives for health systems and medical groups. Responsibilities include revenue cycle assessments, CDM and charge capture audits, workflow standardization, coding reviews, KPI development, analytics, client presentations, implementation planning, and sustainable process improvement. Serves as a revenue integrity subject matter expert while managing projects, deliverables, stakeholders, payer requirements, and regulatory compliance.

Leads commercial solution development for healthcare revenue cycle services by translating client data and service scopes into staffing models, delivery strategies, pricing recommendations, and opportunity-level P&Ls. Partners with Sales, Operations, Finance, and leadership to validate assumptions, assess profitability, establish pricing governance, and improve modeling accuracy. Requires expertise in healthcare revenue cycle operations, workforce modeling, financial analysis, Excel-based scenario modeling, and complex commercial structures.

Designs, develops, tunes, and maintains SQL Server databases, SSIS ETL projects, stored procedures, and operational reports. Provides database support, troubleshooting, performance optimization, capacity planning, documentation, and ad hoc data analysis. Collaborates with data teams and project managers to resolve recurring issues and improve processes. Requires careful handling of protected health information under HIPAA and compliance with information security policies.

Designs and maintains medical coding curricula, training materials, e-learning modules, assessments, and certification preparation content. Partners with coding, quality, compliance, and operations stakeholders to identify learning needs, ensure regulatory accuracy, update materials, and evaluate training effectiveness. Applies instructional design and adult learning methodologies while using LMS platforms and authoring tools to improve coder onboarding, competency, quality, compliance, and productivity.