Teams at Med-Metrix

Leads a Solutions Support team responsible for client support operations, ticket triage, incident resolution, escalations, service-level performance, system monitoring, and client health. Coaches team members, manages capacity and coverage, tracks operational metrics, develops support procedures and knowledge resources, coordinates cross-functional issue resolution, and drives corrective actions. Ensures compliance with HIPAA, information security policies, and protected health information requirements.

Monitors and reconciles DenialsAI account data to verify case creation, workflow progression, user activity, and appeal output. Investigates pipeline discrepancies, builds operational reports and dashboards, tracks resolution and coverage metrics, maintains KPI scorecards, defines monitoring thresholds, and validates data accuracy. Collaborates with engineering, operations, client services, and external stakeholders while complying with HIPAA and information security requirements.

Develops, maintains, and optimizes SQL Server databases supporting enterprise applications. Responsibilities include writing complex T-SQL queries and procedures, profiling data, improving data quality and performance, documenting schemas and data flows, supporting ETL processes, and ensuring secure coding and HIPAA compliance. The role collaborates with cross-functional teams to deliver data milestones and application improvements. This is a work-from-home position supporting US hours and night-shift schedules.