Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Reporting to the Director of Information Technology, the IT Helpdesk Analyst, I will provide Helpdesk support for all employees at Maverick. This position supports internal users by installing computer hardware and initiating user Onboarding/Offboarding.
- Setting up and installing new computing hardware, printers, imaging OS (Windows, Mac).
- Use remote access software, such as ConnectWise, ManageEngine.
- Monitor and update the enterprise software approvals list based on feedback from senior information technology personnel.
- Provide phone and internet chat-based support for our help desk.
- Repair and troubleshoot computer systems, mobile, and networking hardware both on-site and post-recovery.
- QA device repairs and software installations based on our custom evaluation frameworks.
- Navigating multiple computer system interfaces to key application information into the Company’s systems accurately and in a timely manner.
- Supporting specialized projects on as-needed basis as directed by Department or Company leadership.
- Other duties as assigned.
- High school diploma or equivalent.
- Minimum of one year’s experience in computer networks solutions, operating systems, or other IT-related positions.
- Familiarity and knowledge in programs such as Active Directory, Microsoft 365, Azure, Microsoft PowerShell, ManageEngine, MDT, and Microsoft Office Suite.
- Completed college coursework in an IT related field or technical science.
- Preferred: Bachelor’s degree or higher in an IT-related field such as computer science, technical support, and information technology or equivalent years of IT related experience.
- Preferred: AA CompTIA A+ certification for computer technology
- Excellent written and verbal communication skills
- Attention to detail.
- Strong analytical and problem-solving skills
- Time management and organizational skills
- Knowledge of basic SOC, PCI compliance requirements
- Works on-site at Maverick’s Calabasas, CA location
- Competitive Salary, Bonuses and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up to a 3% matching contribution.
- Commitment to Career Development and Advancement.
- Employee Recognition Programs
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
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What We Do
Maverick Payments is a full-service payment processor with innovative technology designed for partners looking to monetize payments by reselling our white-labeled payments stack. Quickly go to market with minimal to no cost or risk - all with building your brand while leveraging our infrastructure. With our merchant acquiring services, proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services, we offer a true all-in-one solution geared for sales organizations, such as ISVs, developers, ISOs, and agents looking to generate payments revenue in a scalable method with no investment or risk burden. Our dashboard is an end-to-end system with a complete API, digital onboarding, portfolio management, sub-reseller and user management, support ticketing, and so much more – your turnkey platform to go to market as a payments provider under your brand while utilizing Maverick’s back-end systems.
With its headquarters in Los Angeles, Maverick's FSP infrastructure means all operations are handled in-house including underwriting, risk monitoring, compliance, technology development, on-boarding, customer support, and more. This allows for quick resolutions and hands-on support.
Maverick is a leader in technology-driven payment processing for merchants of any size in the United States, including card present and card not present. Additionally, Maverick supports a wide range of business types including specialty verticals and emerging markets which typical processors shy away from due to elevated risks; however, these are new industries for our resellers to support and expand into.
Our partner-focused approach ensures competitive pricing, transparency, and best-in-class services that build personal and lasting relationships with our partners and merchants. As a family owned and operated company, our nimble approach means our commitment to providing unsurpassed levels of support and building long-term relationships
