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The GST Executive will onboard enterprise clients, manage integration projects, maintain customer support standards, resolve issues in collaboration with DEV/QA teams, ensure customer success, file GST returns, provide reconciliation statements, and address queries related to E-invoicing.

The Senior Client Relations Executive will manage relationships with enterprise clients, ensuring contract renewals and long-term satisfaction. Responsibilities include analyzing client needs, implementing renewal strategies, negotiating terms, and collaborating with teams to develop proposals.

The GST Executive will provide customer support, onboard enterprise clients, manage integration projects, resolve issues with the development team, and handle GST return filings, ensuring high customer satisfaction and support standards.

The API Customer Success Executive will manage customer success operations, focusing on E-Invoice and E-Waybill processes. Responsibilities include resolving client queries, achieving SLAs, and maintaining high service quality under pressure. Strong communication and task management skills are essential, along with the capability to work collaboratively and independently. The role demands effective management of workloads and crisis situations.

The GST Customer Success Manager will ensure the satisfaction and success of enterprise clients by providing guidance through onboarding and product usage, driving product engagement, identifying customer issues, and fostering strong relationships. They will utilize tools like MixPanel and JIRA to track usage and feedback, ultimately aiming to reduce churn and enhance product adoption.

As a GST Customer Success Executive, you will drive product engagement, maximize customer satisfaction, and reduce churn by guiding clients through onboarding and product adoption. Responsibilities include understanding client objectives, managing customer relationships, tracking account health, and advocating for customer needs within internal teams.