Jobs at MasterCorp, Inc.

Provides customer support through phone, email, chat, work order systems, and in-person interactions. Resolves inquiries and complaints, maintains CRM records, prepares operational forms and customer agreements, supports supplier ordering, distributes uniforms, and assists with background authorization, job offers, onboarding, orientation, and safety training. Coordinates new-hire information and start dates with field managers.

Administers workers’ compensation and casualty claims from reporting through closure; coordinates investigations, return-to-work programs, audits, regulatory compliance, OSHA recordkeeping, claim reviews, and reporting. Analyzes claim trends and risk metrics, maintains accurate records, collaborates with TPAs, insurers, legal partners, and internal teams, and recommends strategies to reduce exposure and improve claims outcomes. Provides guidance to claims coordinators and supports safety, loss prevention, and risk management initiatives.

Supports resort housekeeping operations by stocking supplies, removing linens and trash, delivering materials, maintaining storage areas, reporting maintenance and lost-and-found issues, assisting guests, moving furniture, and helping ensure units are cleaned and turned over on time. The role requires physical activity, attention to cleanliness, promptness, teamwork, and flexibility to work irregular hours.

Manage full-cycle, high-volume recruiting for hospitality, timeshare, and commercial services roles. Responsibilities include sourcing candidates, screening resumes, coordinating interviews, hosting hiring events, building community partnerships, training managers on hiring practices and applicant tracking systems, maintaining employer brand standards, reporting recruiting metrics, and advising stakeholders on recruitment best practices. Spanish-English bilingual communication is required, with travel as needed.

Cleans resort units, including bedrooms, bathrooms, kitchens, living areas, closets, and decks. Removes linens and trash, reports maintenance issues and missing supplies, prepares units for inspection, performs guest-service cleans, maintains storage areas, addresses guest complaints, and completes units on time while following safety and quality standards.

Supports operations and senior leadership through financial analysis, budgeting, forecasting, modeling, KPI reporting, profitability analysis, and Power BI dashboard creation. Evaluates financial performance, identifies risks and opportunities, recommends cost reductions, and provides reporting and ad hoc analysis to support growth and continuous improvement. The role is based in Orlando, Florida, requires onsite work at least four days weekly, and includes approximately 5% monthly travel.

Supports hotel housekeeping operations by delivering linens and supplies, removing trash and soiled linens, maintaining storage areas, reporting maintenance and lost-and-found issues, assisting guests, and helping ensure units are cleaned and turned on schedule. The role requires physical work, cleanliness, timeliness, basic math and communication skills, safe equipment use, and flexibility for irregular hours.

Support housekeeping operations by stocking closets, removing soiled linens and trash, delivering linen/supply bags, reporting maintenance and lost-and-found, moving furniture, assisting guests, and ensuring units are cleaned and turned on time while maintaining safety and quality standards.

Assist supervisors and housekeepers by removing soiled linens and trash, stocking and delivering linen/supply bags, maintaining cleanliness of storage and assigned areas, reporting maintenance and lost-and-found, moving furniture, assisting guests, and supporting timely unit turnovers while following safety and company procedures.

Perform month-end close, reconcile sales/use tax and fixed assets, process tax filings and reports, maintain licenses and expense/reporting systems, and partner with operations for financial analysis.

Leads enterprise leadership development strategy, curriculum design, manager training, facilitation, cohort programs, and train-the-trainer initiatives. Partners with HR and business leaders to assess capability gaps, support change management, coach leaders, manage learning technology, and measure program outcomes. The role serves frontline, field, and corporate audiences, supports a multi-site workforce, and requires approximately 30% overnight travel.

Supports housekeeping and resort operations by stocking supplies, removing linens and trash, delivering bags, reporting maintenance and lost-and-found issues, assisting guests, and maintaining clean, organized, safe buildings. The role requires physical mobility, lifting, promptness, basic math and literacy, flexibility for irregular hours, and a strong commitment to cleanliness and guest service.

Manage client relationships and ensure MasterCorp Commercial Services meets expectations through regular site and tenant inspections, reporting, issue resolution, budget and supply management, payroll assistance, and coordination with Area/Branch Managers. Respond to customer communications, generate job tags, and support operational needs including ordering supplies and maintaining contract compliance.

Support housekeeping supervisors and housekeepers by stocking closets, removing and delivering linens and trash, reporting maintenance and lost-and-found, moving furniture, maintaining cleanliness and guest relations, and performing other site tasks to ensure units are turned on time.

Clean and maintain public and common areas to quality and timeliness standards. Duties include floor cleaning and polishing, organizing storage, accepting deliveries, reporting maintenance and lost-and-found, moving furniture, performing supply inventories, assisting guests, and ensuring a safe, timely work environment.

Provide administrative and HR/recruiting support including onboarding, new-hire orientation, payroll collection, safety training coordination, front-desk coverage, customer email and ticket management via Orange QC, supply ordering, and reporting to operations and customers.

Clean and prepare resort units to company quality and timeliness standards: strip linens, remove trash, clean bedrooms/bathrooms/kitchens/decks, report maintenance/issues/missing inventory, assist with guest complaints, attend training, maintain safe work environment, and ensure timely unit turnover.

Assist supervisors and housekeepers by stocking and delivering linens/supplies, removing soiled linens and trash, reporting maintenance and lost-and-found, moving furniture, operating company vehicle, maintaining cleanliness and safety, assisting guests, and supporting timely turnover of units.

Perform cleaning and turnover of resort units to quality and timeliness standards: strip linens, remove trash, clean bedrooms/bathrooms/kitchens/living areas, report maintenance/damage/missing inventory, assist guest-service cleans, attend training, and ensure units are ready for inspection.

Lead Supervisor trains and certifies housekeepers on MasterCorp's 7-Steps and MasterMind Mobile, coaches productivity and cleanliness, inspects rooms, assigns duties, manages inventories, assists guest relations, and travels frequently to support other sites.