Jobs at Masabi

Build and launch Salesforce Service Cloud to replace Freshdesk across customer support. Responsibilities include case management, routing, automations, integrations with Jira, PagerDuty, Slack, and AppFollow, reporting dashboards, data migration, Experience Cloud knowledge capabilities, Agentforce configuration, deployment, training, hypercare, and documentation.

Leads Masabi’s international bids function, managing tenders from qualification through submission, clarifications, and award. Owns pricing and commercial strategy, bid governance, risk recommendations, resourcing, and cross-functional coordination across business development, product, engineering, services, legal, and finance. Builds the bids function’s people, processes, content, tooling, and AI capabilities while coaching the team and improving win rates.

Lead Masabi’s global bids function from qualification through submission and award. Own bid pricing, commercial strategy, governance, risk recommendations, resourcing, and cross-functional coordination across business development, product, engineering, services, legal, and finance. Build the bids function, including its people, processes, content, tooling, and AI capabilities, while coaching the team and improving win rates in public transport and other tender-led markets.

Develop technical solution strategies for transit agency customers, partnering with Business Development throughout the sales cycle. Responsibilities include running demos and discovery workshops, contributing to RFPs and Statements of Work, translating customer needs into implementable solutions, supporting delivery handoffs, and feeding product gaps and market insights to Product and Engineering.

Lead Masabi’s bids function, managing competitive tenders from qualification through award for international transit agencies and operators. Own pricing, commercial strategy, bid governance, risk recommendations, resourcing, and cross-functional coordination across business development, product, engineering, services, legal, and finance. Build the team, processes, content, tooling, and AI-enabled practices needed to improve bid quality and win rates while coaching team members and maintaining strong customer and partner relationships.

Develop technical solution strategies with Business Development for transit agency customers. Lead discovery workshops, demos, RFP responses, Statements of Work, procurement documentation, and technical stakeholder engagement. Translate customer requirements into implementable solutions, support delivery handoffs, identify product gaps, and collaborate with Product, Engineering, and PMO on roadmap and implementation needs.

Lead Masabi’s bids function, managing tenders from qualification through award for international transit agencies and operators. Own pricing, commercial strategy, bid governance, risk recommendations, resourcing, and submission quality. Coordinate Product, Engineering, Services, Legal, Finance, and Business Development contributors. Build bid processes, content, tooling, and AI-enabled workflows while coaching the bids team and developing trusted internal and partner relationships.

Lead Masabi’s growth in Italy by identifying, pursuing, and closing large strategic contracts with public transport authorities and operators. Own opportunities from early engagement through procurement, bid strategy, submission, award, and transition to delivery. Build senior stakeholder relationships, coordinate cross-functional bid teams, manage commercial and delivery risks, shape pricing and contract terms, and support Italy’s go-to-market strategy. The role requires fluent Italian and English, public procurement expertise, complex technology or SaaS sales experience, and proximity to Rome.

Lead legal work for major public procurements and complex customer contracts, from initial review through negotiation and signature. Draft and negotiate SaaS, licensing, professional services, data processing, partnership, reseller, and NDA agreements. Advise on privacy, data protection, intellectual property, licensing, and cross-jurisdictional commercial matters. Partner with the CEO, CFO, CPO, and General Counsel to assess risk and support business decisions.

Lead delivery and ongoing development of Masabi's native passenger apps across iOS, Android and Web. Balance hands-on engineering (design, implementation, code review) with people leadership, mentoring, release management, SDK/API integration, rollout planning and stakeholder communication.

Lead delivery and ongoing development of native iOS, Android and Web passenger applications. Split role between hands-on engineering (design, implementation, code review, SDK/API integration) and people leadership (coaching, 1:1s, performance feedback), release management, rollout planning and stakeholder communication to keep releases predictable and support team growth.

Own day-to-day People Operations for a distributed workforce: handle onboarding/offboarding, employee queries, contracts, benefits, HR systems, payroll inputs and vendor coordination. Partner on performance reviews, engagement, compensation cycles and compliance. Build and improve processes, maintain people data (BambooHR), and scale People Operations through automation and better workflows to improve employee experience.

The Principal Engineer (Payments) will lead technical direction for payments systems at Masabi, ensuring scalable and resilient solutions. Responsibilities include architecture design, integrating with external payment partners, and guiding engineering teams.

You will define and evolve Masabi's platform architecture while contributing hands-on to technical work across engineering teams, focusing on scalability and performance challenges.

The Principal Engineer (Payments) will lead the technical direction of Masabi's payment platform, oversee system architecture, and provide senior technical guidance across engineering teams to build scalable, secure payment solutions.

As a Principal Engineer, you'll design and evolve Masabi's platform architecture, deliver scalable services, guide technical decisions, and drive improvements across engineering teams.

The Principal Engineer will shape Masabi's platform architecture, deliver scalable services, act as a technical leader, and navigate complex platform challenges. Responsibilities include design, delivery, influencing technical decisions, and contributing to technical documentation and forums.

Own day-to-day People Operations for a UK-based, globally distributed workforce: onboarding, employee queries, contracts, benefits, HR systems (BambooHR), payroll inputs and vendor coordination. Improve processes, maintain people data, ensure compliance and audit readiness, support people programs (reviews, engagement, compensation), and build scalable, automated workflows to enhance employee experience.

The Principal Engineer (Payments) will lead the technical direction of Masabi's payments platform, designing scalable systems, supporting teams, and facilitating complex technical challenges in payments integration.

The HR Operations Specialist manages People Operations, improving processes and employee experiences, ensures compliance, and coordinates with various departments in a remote setup.