Jobs at MARLOWE COMPANIES INC.

Responsible for developing and maintaining quality assurance standards, defining quality metrics, planning and executing functional, regression, performance, and usability tests, documenting results, reporting issues, and supporting corrective actions. The role analyzes quality trends, drives continuous improvement, collaborates with cross-functional teams, and provides guidance on quality assurance methods and tools.

Recover past-due consumer accounts through inbound and outbound customer calls. Assess financial situations, negotiate payment terms, recommend payment solutions, resolve objections, follow recovery scripts and procedures, meet performance goals, and maintain accurate customer-focused communication. The role includes paid training, team meetings, ongoing process updates, and strict attendance requirements.

Recruits talent by partnering with hiring managers, sourcing candidates through multiple channels, reviewing applications, conducting initial interviews, coordinating interviews, administering assessments, checking references, extending offers, and maintaining candidate relationships. The role also manages applicant tracking systems, monitors recruiting metrics, produces regular reports, maintains employment records, and supports recruitment projects and process improvements.

Lead BPO sales strategy, enterprise client acquisition, strategic partnerships, solution development, market expansion, and sales team performance. The role manages executive relationships, complex outsourcing negotiations, KPIs, budgets, cross-functional collaboration, and industry representation while driving revenue growth. Extensive travel is required, along with at least 10 years of progressive sales experience and 5 years in BPO.

Develops, updates, and maintains websites and web applications, including implementing designs, managing content, optimizing SEO, and monitoring performance through Google Analytics and tagging. Troubleshoots website issues, supports hosting providers, manages email marketing, and collaborates on product launches and online course integration. The role also requires copywriting, content creation, marketing program execution, research, reporting, and cross-functional communication.

Leads BPO sales strategy, enterprise client acquisition, strategic partnerships, solution development, market expansion, and revenue growth. Manages and develops a high-performing sales team, establishes performance KPIs, oversees the sales budget, and collaborates with delivery, operations, and marketing teams. Represents the company at industry events and builds relationships with C-suite decision-makers while selling complex outsourcing solutions.

Manages day-to-day relationships with property and casualty insurance clients, serving as the primary liaison between clients and internal operations teams. Responsibilities include strategic planning, change management, process design, program launches, sales operations, client growth, service delivery, financial performance, documentation, and regulatory deadline tracking. The role requires extensive insurance experience, strong communication and analytical skills, and the ability to manage complex business processes.

Manage and grow staffing-services client accounts, lead new-client onboarding, generate and qualify business opportunities, nurture sales pipelines, support lead transfers, and provide consultative outreach. The role also includes regional client-engagement leadership, team mentorship, performance management, and market intelligence focused on infrastructure-related services.

Manage financial operations for a BPO business, including financial statements, accounts payable and receivable, payroll, tax and reporting compliance, budgeting, forecasting, variance analysis, audits, and recordkeeping. The role also partners with leadership on financial planning and strategic decisions.

The Accountant manages accounts receivable and payable transactions, records journal entries and bank activity, performs month-end close and bank reconciliations, investigates discrepancies, prepares aging reports, and supports internal controls and budgeting. The role requires accurate financial recordkeeping, GAAP compliance, cross-functional collaboration, and effective communication in a fast-paced environment.

Performs accounting duties including accounts receivable invoicing, payment application, journal entries, accounts payable processing, bank and account reconciliations, month-end close, and discrepancy resolution. Maintains accurate financial records in accordance with GAAP and internal policies while collaborating across departments. Requires strong organization, attention to detail, communication skills, and the ability to work independently in a fast-paced environment.

Performs accounting activities including accounts receivable invoicing, payment application, journal entries, accounts payable processing, month-end close, bank reconciliations, and discrepancy resolution. Maintains accurate financial records in accordance with GAAP, internal policies, and applicable standards. Collaborates across departments and supports multiple business units while ensuring reliable financial reporting and operational accuracy.

Manage accounting operations including accounts receivable, accounts payable, journal entries, bank transactions, month-end closing, account reconciliations, financial record accuracy, discrepancy resolution, and internal controls. The role requires collaboration across business units, adherence to GAAP, strong communication, organization, attention to detail, and the ability to manage multiple deadlines independently.

Supports HR initiatives involving employee training, organizational effectiveness, workforce planning, employee engagement, and process improvement. Partners with team leaders, coordinates HR programs, resolves conflicts, delivers presentations, adapts training to varied learning styles, and prioritizes tasks in a fast-paced on-site environment.

Provides general HR support, onboarding coordination, employee engagement, training, workforce planning, employee relations, retention, recognition, and HR process improvement. Partners with operations and talent acquisition teams, prepares correspondence and reports, manages multiple priorities, and aligns HR initiatives with business goals. This is a full-time, local, on-site position requiring strong communication, presentation, organization, conflict resolution, and administrative skills.

Manages the full recruitment lifecycle, including candidate outreach, phone screening, interview scheduling, hiring-process tracking, background checks, reporting, employee records, and HR system updates. Supports recruiting events, advertising initiatives, employee referral programs, and community networking. Maintains organized personnel files, follows employment laws, and collaborates with talent acquisition leadership to improve recruiting processes and tools.

Manage the full recruitment lifecycle, including candidate communications, phone interviews, interview scheduling, applicant tracking, hiring events, background checks, drug screenings, HR record maintenance, and recruitment reporting. The role also supports recruiting process improvements, advertising strategies, job fairs, and compliance with employment laws. Strong organizational, communication, data entry, computer, and customer service skills are required, along with proficiency in Microsoft Office and English fluency.

Lead operations for MCI’s Wichita site, managing managers and frontline teams of 100+ while overseeing budgets, P&L, workforce planning, quality, productivity, sales forecasts, KPIs, SLAs, customer satisfaction, building operations, and process improvements. The role requires strong commercial judgment, stakeholder management, and the ability to drive performance in a high-volume service environment.

Supervise and develop a team of 15–20 inbound sales and service agents. Monitor performance, productivity, quality, and sales metrics; conduct coaching and performance reviews; ensure scheduling and payroll accuracy; support hiring and onboarding; resolve conflicts; coordinate with training, quality, IT, and operations teams; and identify process improvements. This is a full-time, on-site contact center role.

Leads workforce management strategy for a high-volume contact center, overseeing forecasting, capacity planning, scheduling, real-time staffing, reporting, and service-level performance. Manages WFM analysts, partners with Operations, HR, and Finance on staffing plans, identifies operational risks, supports contingency planning, and drives process improvements through automation, analytics, and optimized workflows.