Jobs at Marloo

Own the customer support inbox, resolve queries ranging from simple questions to complex integrations, and maintain inbox zero. Communicate warmly across written and phone channels, handle difficult conversations, escalate critical issues, and share actionable customer feedback with product and go-to-market teams. The role also involves improving support tools, macros, help content, and triage processes while collaborating with global CX counterparts in a fast-paced, in-person startup environment.

Own the global customer experience function, standardizing support across markets, leading and coaching a distributed CX team, building triage systems, scoping internal tooling, reducing ticket volume, and representing customer feedback to product and engineering. The role also manages performance metrics, hiring, cross-functional resource requests, and direct customer support during busy periods.

Own the global customer experience function across four markets. Lead, coach, and hire the CX team; establish consistent inbox, triage, escalation, and service standards; reduce contact volume by addressing root causes; scope internal tooling with engineering; analyze customer metrics; and communicate customer insights to product, engineering, and go-to-market teams.

Support two co-founders by managing calendars, inboxes, communications, travel, events, meeting preparation, follow-ups, and confidential personal and professional administration. The role requires anticipating needs, protecting founder focus, coordinating across countries and time zones, triaging requests, maintaining accountability, and building AI-assisted workflows in a fast-moving startup environment.

Lead and grow Marloo’s UK sales organization, owning revenue, team performance, hiring, forecasting, pipeline generation, enterprise deals, sales processes, and performance measurement. Coach sellers, improve conversion and deal execution, manage procurement and compliance sales cycles, and connect customer feedback to product development. The role requires continued personal involvement in complex deals and building a scalable sales system for global expansion.

Work directly with Marloo’s founders on high-priority commercial and customer initiatives. Build business cases, secure stakeholder alignment, convert decisions into execution plans, coordinate engineering, product, and go-to-market teams, represent the company with senior customers, analyze markets and business decisions, and feed customer insights into the product roadmap. The role requires ownership, quantitative thinking, precise communication, cross-functional influence, and comfort operating in a rapidly scaling company.

Own the top of the sales funnel by rapidly contacting sign-ups, activating warm leads, reengaging inactive accounts, qualifying prospects, and routing opportunities to Account Executives. The role includes cold calling, meeting and conversion targets, developing sales scripts and sequences, sharing customer feedback with internal teams, and traveling approximately 20 days annually for conferences and industry events.

Own the full customer lifecycle for Marloo, from product demonstrations, discovery, and closing through environment configuration, onboarding, training, activation, expansion, and account growth. The role combines consultative B2B sales with implementation for financial advice firms. You will map workflows, configure templates and documents, educate users, provide market feedback, and travel domestically for conferences and industry events.

Own enterprise sales and implementation for financial advice firms, licensees, and dealer groups. Responsibilities include prospecting, discovery, process mapping, demonstrations, commercial negotiations, rollout configuration, training, adoption, account expansion, and ongoing relationship ownership. The role combines approximately equal selling and implementation responsibilities, requires comfort with complex regulated buying groups and ambiguity, and includes about 20 days of domestic travel annually.

Own the customer support inbox, resolve customer questions and complex issues, manage difficult conversations, and maintain a high-quality inbox-zero standard. Gather and share customer feedback with product and go-to-market teams, collaborate globally, and improve support tools, macros, help content, and triage processes. The role requires clear communication, empathy, sound judgment, rapid learning, and comfort working in person at a fast-paced startup.

Own the customer support inbox, resolve adviser questions and complex issues, maintain inbox zero, handle difficult conversations, and provide warm, accurate support. Gather and share customer feedback with product and go-to-market teams, collaborate globally, and improve support tools, macros, help content, and triage processes. The role requires strong communication, rapid learning, sound judgment, and enthusiasm for using AI tools in an in-person startup environment.

As a Founding Engineer, you will build core product features, shape engineering culture, and collaborate with founders on technical solutions using AI tools.

As a Founding Engineer, you'll lead full-stack development, shape product architecture, and collaborate with founders to translate user needs into technical solutions using AI tools.