Jobs at Mark43

Oversee RMS configuration, business process analysis, workflow design, testing, implementation, training, and change management for public safety agencies. Advise customers on Reporting, Case Management, Evidence, and Warrants products; establish implementation best practices; coordinate integrations and hardware testing; gather product feedback; support project planning, risk management, staffing, budgeting, and training material updates. The role requires strong communication, stakeholder collaboration, and at least 50% travel.

Own revenue accounting for SaaS and Professional Services arrangements, applying ASC 606, SSP, and allocation methodologies. Govern automated revenue recognition across Salesforce and NetSuite, manage reconciliations and exception reporting, support close and audits, and partner with Revenue Operations, Deals Desk, Professional Services, FP&A, Legal, and systems teams. Drive scalable controls, integrations, forecasting inputs, and business systems improvements.

The Product Manager will drive execution of CAD workflows, collaborate with engineering and cross-functional teams, and integrate emerging technologies into mission-critical operations.

Own the full enterprise software sales cycle across Colorado, New Mexico, and Utah, from prospecting and territory planning through negotiation and close. Build relationships with public safety and government leaders, conduct product demonstrations, develop proposals, manage Salesforce forecasting, and collaborate with business development, customer success, product, and implementation teams. Regular travel to customer sites, conferences, and industry events is required.

Manage and grow UK enterprise accounts by supporting technical implementations, troubleshooting services, analyzing customer environments, recommending interfaces, migrations, and analytics, and advocating for customer needs. Collaborate with Services, Customer Experience, Product, Engineering, Sales, and Delivery teams to resolve issues, support implementations, track account metrics, train customers, communicate product feedback, and align timelines and payment milestones.

Own and operate production database infrastructure at scale, ensuring monitoring, performance, reliability, backups, disaster recovery, and capacity planning. Optimize MySQL configurations, queries, schemas, indexes, and execution plans. Automate maintenance, execute upgrades and migrations, investigate incidents, improve documentation, and partner with software engineers on scalable database practices. The role also provides technical guidance to junior team members and supports cloud infrastructure using Terraform.

Owns territory strategy, prospecting, pipeline generation, relationship development, product demonstrations, procurement navigation, contract negotiation, forecasting, and closing new enterprise customers across Indiana, Kentucky, and Tennessee. The role sells public safety SaaS to government agencies and requires building a greenfield territory, engaging senior decision-makers, attending industry events, and collaborating with Business Development, Marketing, Product, Customer Success, and Implementation teams.

Lead and manage a software engineering team developing AWS cloud-native public safety products. Set technical direction, oversee architecture and project delivery, plan releases, manage backlogs, remove blockers, coordinate UK and US teams, and mentor engineers. Provide people management through one-to-ones, feedback, career development, delegation, and inclusive team building. The role requires strong experience with frontend and backend services, distributed systems, integrations, and modern technologies including Java, TypeScript, JavaScript, React, SQL, and MySQL.

Lead FP&A analysis, forecasting, budgeting, and long-range planning. Build financial models, partner with cross-functional leaders, support month-end variance analysis, executive reporting, process improvements, and cash forecasting.

Mark43 invites applicants to join their Talent Community for potential job opportunities. They emphasize qualifications, privacy, and security measures, ensuring equitable opportunities for all candidates.

Lead the iOS platform technical direction, design and implement native iOS features using Swift, collaborate with Android on shared logic via Kotlin Multiplatform, mentor engineers, improve CI/CD and testing, resolve production issues, and drive architecture and release processes for mission-critical public safety apps.

Mark43 is inviting applicants for their engineering team, without a specific role. They'll reach out if a match is found.

This general application encourages candidates interested in diverse roles related to People Operations at Mark43 to apply, highlighting mentorship and personal growth opportunities.

Mark43 seeks applicants for various finance roles. Successful candidates will join a team committed to social responsibility, mentorship, and professional growth.

Mark43 seeks applicants interested in various roles to support mission-critical software for first responders. Opportunities for growth and mentorship are provided.

Mark43 invites applicants for general roles to empower communities through technology. Successful candidates will build software for first responders, with opportunities for growth and teamwork.

The Customer Experience Manager will advocate for clients, foster product adoption, resolve issues, and collaborate with teams to enhance user satisfaction post-implementation.

The Customer Experience Manager advocates for clients, ensuring needs are met throughout the product lifecycle. Responsibilities include relationship building, feedback tracking, tracking NPS scores, and collaborating with cross-functional teams.

Lead Mark43's AI-enabled engineering initiative by designing and orchestrating multi-agent systems that plan, write, review, test, and deploy software. Write prompts, scaffolding, and tool integrations (VCS, test runners, internal APIs), evaluate agent performance, prototype LLM-based workflows, collaborate cross-functionally, mentor teammates, and contribute to on-call rotations.

Serve as a client-facing trusted advisor to drive product adoption, user satisfaction, and renewals. Participate in pre- and post-implementation, advocate for client needs, capture feedback for product teams, track issue resolution, manage NPS and surveys, collaborate cross-functionally, and travel frequently to client sites to support change management and workflows.