Jobs at Mark43

Build and scale Mark43’s universal search platform across RMS, CAD, and analytics products. Responsibilities include distributed system design, third-party data integration, real-time indexing, authorization-aware search, AWS-based backend development, release management, production support, root-cause analysis, code review, and mentoring junior engineers.

Join Mark43 as a Full-Stack Engineer to enhance public safety systems through modern software solutions and AI integration. You'll write clean code, improve workflows for first responders, and collaborate across teams to deliver impactful features.

Lead a team building integrations between the core platform and third-party systems. Provide hands-on technical leadership across APIs, message queues, webhooks, and data pipelines; drive architecture, delivery, reliability, testing, and observability; mentor engineers and coordinate with product and partner teams. Hybrid role based in Manchester.

Lead Mark43's AI-enabled engineering initiative by designing and orchestrating multi-agent systems that plan, write, review, test, and deploy software. Write prompts, scaffolding, and tool integrations (VCS, test runners, internal APIs), evaluate agent performance, prototype LLM-based workflows, collaborate cross-functionally, mentor teammates, and contribute to on-call rotations.

Leads UK product strategy, vision, roadmap, and execution for software supporting policing and public safety. Manages Product and Design teams, partners with Engineering and customer-facing functions, translates customer insights into priorities, develops product talent, and drives measurable outcomes. The role requires customer engagement, cross-functional leadership, enterprise SaaS experience, and the ability to obtain and maintain NPPV Level 3 clearance. Based in Manchester with three office days weekly.

Owns direct and indirect tax compliance, reporting, planning, and savings initiatives across U.S., U.K., and Canadian entities. Manages tax advisors, transfer pricing, sales and use tax, VAT, GST/HST, ASC 740 provisions, audits, and scalable tax controls. Also leads Open Book Data reporting and financial transparency for a major U.K. public-sector contract, including cost reconciliation, margin reporting, customer inquiries, and audits.

Provides front-line software support to first responders and public safety agency staff through email, phone, and chat. Troubleshoots and replicates issues, maintains SLA response times, escalates problems to engineering and project management, tests new features, updates knowledge-base content, and develops product expertise. Requires strong communication, problem-solving, organization, multitasking, and empathy while working Eastern Time hours, including possible weekends.

Own the UK Case Management product lifecycle from discovery through delivery and adoption. Partner with police and public-safety customers, Design, Engineering, Sales, Delivery, and Customer Success to translate complex workflows into intuitive software. Manage roadmaps, requirements, success measures, customer demonstrations, and iterative improvements while contributing public-safety expertise and exploring responsible AI applications.

Own and grow the New Jersey and Downstate New York territory by developing sales strategies, generating pipeline, building public-sector relationships, leading complex SaaS sales cycles, navigating government procurement, and closing enterprise deals. The role requires collaboration with business development, marketing, solutions engineering, and internal teams, along with accurate Salesforce forecasting and regular regional travel to customer meetings and industry events.

Build and configure reporting forms, workflows, and automation supporting state-specific compliance requirements. Partner with customers and cross-functional teams to translate reporting needs into scalable technical solutions, troubleshoot compliance challenges, establish team standards, and improve documentation and tooling. The role uses JavaScript, JSON, and Forms.io while supporting public safety technology deployments across jurisdictions.

Build and maintain scalable AWS/Azure infrastructure, Terraform-based IaC, CI/CD pipelines, Kubernetes and GitOps deployments. Improve observability, reliability, security, automation, and developer productivity while troubleshooting production issues and participating in a 24/7 on-call rotation. Partner with engineering and security teams on infrastructure best practices and long-term platform projects.

Designs and executes SQL-based ETL migrations of public safety data from legacy systems into Mark43. Responsibilities include analyzing legacy schemas, ensuring data fidelity, reviewing contractor deliverables, collaborating with customers and internal teams, improving migration tooling, and managing projects from discovery through delivery.

Technical Recruiter responsible for sourcing and hiring software engineers, product managers, and information security specialists. Partners with engineering and product hiring managers on candidate profiles and interview processes, builds technical talent pipelines, supports employer branding through meetups and content, and screens candidates. Requires experience recruiting in high-growth software environments, using LinkedIn Recruiter and Greenhouse. The role is hybrid in New York City.

Oversee RMS configuration, business process analysis, workflow design, testing, implementation, training, and change management for public safety agencies. Advise customers on Reporting, Case Management, Evidence, and Warrants products; establish implementation best practices; coordinate integrations and hardware testing; gather product feedback; support project planning, risk management, staffing, budgeting, and training material updates. The role requires strong communication, stakeholder collaboration, and at least 50% travel.

Own revenue accounting for SaaS and Professional Services arrangements, applying ASC 606, SSP, and allocation methodologies. Govern automated revenue recognition across Salesforce and NetSuite, manage reconciliations and exception reporting, support close and audits, and partner with Revenue Operations, Deals Desk, Professional Services, FP&A, Legal, and systems teams. Drive scalable controls, integrations, forecasting inputs, and business systems improvements.

The Product Manager will drive execution of CAD workflows, collaborate with engineering and cross-functional teams, and integrate emerging technologies into mission-critical operations.

Manage and grow UK enterprise accounts by supporting technical implementations, troubleshooting services, analyzing customer environments, recommending interfaces, migrations, and analytics, and advocating for customer needs. Collaborate with Services, Customer Experience, Product, Engineering, Sales, and Delivery teams to resolve issues, support implementations, track account metrics, train customers, communicate product feedback, and align timelines and payment milestones.

Own and operate production database infrastructure at scale, ensuring monitoring, performance, reliability, backups, disaster recovery, and capacity planning. Optimize MySQL configurations, queries, schemas, indexes, and execution plans. Automate maintenance, execute upgrades and migrations, investigate incidents, improve documentation, and partner with software engineers on scalable database practices. The role also provides technical guidance to junior team members and supports cloud infrastructure using Terraform.

Lead and manage a software engineering team developing AWS cloud-native public safety products. Set technical direction, oversee architecture and project delivery, plan releases, manage backlogs, remove blockers, coordinate UK and US teams, and mentor engineers. Provide people management through one-to-ones, feedback, career development, delegation, and inclusive team building. The role requires strong experience with frontend and backend services, distributed systems, integrations, and modern technologies including Java, TypeScript, JavaScript, React, SQL, and MySQL.

Lead FP&A analysis, forecasting, budgeting, and long-range planning. Build financial models, partner with cross-functional leaders, support month-end variance analysis, executive reporting, process improvements, and cash forecasting.