Teams at Mark Miller Subaru

Manages the used vehicle department, including inventory acquisition, appraisals, pricing, reconditioning, merchandising, sales performance, profitability, and compliance. Analyzes market trends and dealership metrics to improve inventory turn and gross profit. Collaborates across sales, finance, service, and marketing while developing high-performing sales teams and maintaining customer satisfaction.

Helps customers select vehicles, provides pricing, manages sales transactions, follows up with customers and sold orders, and maintains dealership inventory and lot presentation. The role includes handling floor and phone inquiries, learning new and used inventory, supporting accessory sales, and delivering transparent, customer-focused service.

Greets guests, assesses vehicle service needs through walk-arounds and questions, communicates wait times and service progress, explains completed work, and recommends additional services. The role emphasizes positive customer experiences, clear communication, problem-solving, fast-paced work, prolonged standing, and working around temperature extremes, noise, and exhaust fumes.