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Healthtech • Kids + Family • Social Impact • Software • Telehealth • Conversational AI
Provides bilingual customer support to students, parents, therapists, school counselors, and insurance partners. Owns support cases, resolves issues, identifies recurring friction, recommends product improvements, and builds CX processes and documentation. Collaborates with Operations and cross-functional teams to improve the mental healthcare experience. The role is hybrid in New York City and requires fluent Spanish and English plus at least two years of startup operations or customer experience experience.
Healthtech • Kids + Family • Social Impact • Software • Telehealth • Conversational AI
Own strategic school and district partnerships, build trusted counselor relationships, drive student referrals, and improve engagement. Develop playbooks, metrics, dashboards, and AI-enabled workflows while collaborating with Operations, Product, Growth, and Clinical teams. Serve as the voice of school partners, resolve issues, and help build Marble’s customer success function from the ground up.
Healthtech • Kids + Family • Social Impact • Software • Telehealth • Conversational AI
Lead market selection and analysis for new-state launches, build prioritization frameworks and gross-margin projections, and create repeatable market-entry playbooks. Own operational setup including legal entities, insurance contracts, Medicaid enrollments, vendor management, and cross-functional readiness. Move between strategic analysis and hands-on execution to launch markets quickly and reliably.
