Jobs at Maple (getmaple.ca)

Serve as the primary bilingual (French/English) contact for a portfolio of channel partners, managing program launches, renewals, partner communications, and operational details (eligibility, billing, reporting). Coordinate cross-functionally with Operations, Support, and Product, use data to monitor performance, resolve issues proactively, and improve playbooks to scale the Channel Partnerships business.

Lead and build a platform engineering team that delivers developer experience: CI/CD, deployment automation, observability, test infrastructure, and AI-assisted tooling. Own roadmap, metrics (DORA/DevEx), hiring and coaching, partner cross-functionally to drive continuous deployment, quality, and incident management, and ship high-leverage platform capabilities for product engineering squads.

The Senior Marketing Insights Manager will develop marketing measurement frameworks, analyze performance data to inform decisions, and enhance reporting and experimentation strategies to drive growth at Maple.

Lead People & Culture as a strategic HR partner for business units: own HR operations (payroll, benefits, policies), design people programs (performance, comp, L&D), use people data to advise leadership, coach a small team, and introduce AI-enabled ways of working to improve efficiency and impact.

Lead design and rollout of evaluation, safety, and agent execution standards for AI features. Build reference implementations, monitoring, and cost controls. Mentor squads, partner with Product, Platform, Security, Privacy and Clinical teams, and co-develop governance to ensure production-grade, PHI-safe AI across the product.

Lead product marketing strategy and go-to-market for B2B and B2C healthcare services. Own positioning, messaging, competitive and customer intelligence, pricing and packaging, and launch execution. Partner cross-functionally to improve conversion, drive adoption and revenue, and build category and customer advocacy.

Lead and manage Maple's strategic partner portfolio and contracts, negotiate deals, build a pipeline of new partners, coordinate integrations with Product/Clinical/BD, evaluate opportunities financially and operationally, and represent Maple to senior external and internal stakeholders.

Prepare and record journal entries, reconciliations and month-end close in line with IFRS; support AR/AP, cash management, internal reporting, audit and tax readiness; strengthen internal controls and drive process improvements and automation, including exploring AI tools for accounting efficiency.

Lead product strategy and roadmap for provider experience and clinical operations. Run discovery through launch, prioritize using data and research, partner with engineering and design, and identify AI opportunities to improve provider and operational workflows while ensuring safety, scalability, and cross-functional alignment.

Lead and develop a bilingual (French/English) client success team for channel partnerships, drive revenue, retention and partner experience, coach team members through complex renewals and escalations, run strategic partner engagements, improve workflows, and collaborate cross-functionally with Business Development, Marketing, Data, Finance and Operations.

Coordinate day-to-day provider operations including triaging provider support inbox and Slack, end-to-end onboarding, KPI monitoring and reporting, platform configuration and specialty setup, mass communications via HubSpot, and monthly regulatory scans to keep the provider network compliant and running smoothly.