Jobs at Maple (getmaple.ca)

The Bilingual Client Success Associate manages channel partnerships, ensuring operational success and engagement, leading program launches, and handling renewals, with a focus on effective communication in both French and English.

Lead and develop a bilingual (French/English) client success team for channel partnerships, drive revenue, retention and partner experience, coach team members through complex renewals and escalations, run strategic partner engagements, improve workflows, and collaborate cross-functionally with Business Development, Marketing, Data, Finance and Operations.

Manage high volumes of incoming lab and referral documentation (faxes, voicemails, digital records): upload, route, track and reconcile records; escalate urgent results; resolve incomplete documentation with labs and clinics; maintain accurate patient records; support public health reporting and compliance; collaborate with Customer Support and Care Delivery to meet quality and turnaround targets.

Own and process high volumes of lab and referral documentation, upload/route results, escalate urgent items, reconcile patient records, coordinate with labs/clinics and internal teams, support public health reporting, and meet accuracy, quality and turnaround targets in a fast-paced administrative role.

Design, implement and optimize processes across Customer Support, Care Delivery and Provider Network Operations. Monitor KPIs, run opportunity assessments, build business cases, lead end-to-end improvements, develop training and change management, partner with cross-functional teams (data, product, engineering), and apply AI tools to increase efficiency and service quality.

Lead People & Culture as a strategic HR partner for business units: own HR operations (payroll, benefits, policies), design people programs (performance, comp, L&D), use people data to advise leadership, coach a small team, and introduce AI-enabled ways of working to improve efficiency and impact.

The Senior Marketing Insights Manager will develop marketing measurement frameworks, analyze performance data to inform decisions, and enhance reporting and experimentation strategies to drive growth at Maple.

Manage high-volume lab and referral documentation: process, upload, route and track results; resolve incomplete records with labs and clinics; escalate urgent results; maintain accurate patient records; support public health reporting and cross-team inquiries while meeting quality and turnaround targets.

Lead product marketing strategy and go-to-market for B2B and B2C healthcare services. Own positioning, messaging, competitive and customer intelligence, pricing and packaging, and launch execution. Partner cross-functionally to improve conversion, drive adoption and revenue, and build category and customer advocacy.

Prepare and record journal entries, reconciliations and month-end close in line with IFRS; support AR/AP, cash management, internal reporting, audit and tax readiness; strengthen internal controls and drive process improvements and automation, including exploring AI tools for accounting efficiency.