Jobs at Maple (getmaple.ca)

Manage high volumes of incoming lab and referral documentation (faxes, voicemails, digital records): upload, route, track and reconcile records; escalate urgent results; resolve incomplete documentation with labs and clinics; maintain accurate patient records; support public health reporting and compliance; collaborate with Customer Support and Care Delivery to meet quality and turnaround targets.

Own and process high volumes of lab and referral documentation, upload/route results, escalate urgent items, reconcile patient records, coordinate with labs/clinics and internal teams, support public health reporting, and meet accuracy, quality and turnaround targets in a fast-paced administrative role.

Serve as the primary bilingual (French/English) contact for a portfolio of channel partners, managing program launches, renewals, partner communications, and operational details (eligibility, billing, reporting). Coordinate cross-functionally with Operations, Support, and Product, use data to monitor performance, resolve issues proactively, and improve playbooks to scale the Channel Partnerships business.

Lead and build a platform engineering team that delivers developer experience: CI/CD, deployment automation, observability, test infrastructure, and AI-assisted tooling. Own roadmap, metrics (DORA/DevEx), hiring and coaching, partner cross-functionally to drive continuous deployment, quality, and incident management, and ship high-leverage platform capabilities for product engineering squads.

Lead People & Culture as a strategic HR partner for business units: own HR operations (payroll, benefits, policies), design people programs (performance, comp, L&D), use people data to advise leadership, coach a small team, and introduce AI-enabled ways of working to improve efficiency and impact.

The Senior Marketing Insights Manager will develop marketing measurement frameworks, analyze performance data to inform decisions, and enhance reporting and experimentation strategies to drive growth at Maple.

Own strategy and execution of lifecycle marketing across acquisition, onboarding, engagement, retention, reactivation and LTV. Build multi-channel journeys (email, SMS, push, in-app), run A/B tests, shape segmentation and measurement, partner with Product, Data and BD, and scale programs to improve activation, retention and revenue.

Lead product marketing strategy and go-to-market for B2B and B2C healthcare services. Own positioning, messaging, competitive and customer intelligence, pricing and packaging, and launch execution. Partner cross-functionally to improve conversion, drive adoption and revenue, and build category and customer advocacy.

Manage high-volume lab and referral documentation: process, upload, route and track results; resolve incomplete records with labs and clinics; escalate urgent results; maintain accurate patient records; support public health reporting and cross-team inquiries while meeting quality and turnaround targets.

Prepare and record journal entries, reconciliations and month-end close in line with IFRS; support AR/AP, cash management, internal reporting, audit and tax readiness; strengthen internal controls and drive process improvements and automation, including exploring AI tools for accounting efficiency.

Lead and develop a bilingual (French/English) client success team for channel partnerships, drive revenue, retention and partner experience, coach team members through complex renewals and escalations, run strategic partner engagements, improve workflows, and collaborate cross-functionally with Business Development, Marketing, Data, Finance and Operations.