Jobs at Maple (getmaple.ca)

Manages and optimizes paid acquisition campaigns across Google Ads and Meta Ads, including bidding, targeting, budgets, experimentation, and performance measurement. Uses GA4, reporting platforms, and AI to improve conversion rates, customer acquisition cost, revenue, and media efficiency. Supports organic growth through SEO, AEO, and GEO, establishes reporting routines, and partners with leadership and cross-functional teams to scale successful acquisition strategies.

Own the day-to-day success of a portfolio of bilingual channel partners. Responsibilities include launching programs, leading French and English meetings, coordinating renewals, managing eligibility and billing workflows, maintaining Salesforce records, tracking partner performance, resolving issues cross-functionally, and improving operational playbooks. The role requires strong organization, communication, relationship management, data proficiency, and proactive problem-solving in a B2B service environment.

Own a portfolio of complex client relationships across channel or direct partnerships. Lead onboarding, program launches, business reviews, renewals, retention, upselling, and cross-selling. Serve as a bilingual French-English strategic advisor, translate performance data into recommendations, manage stakeholder relationships, and collaborate with Sales, Marketing, Product, Support, and leadership to grow accounts and improve client success processes.

Own the strategy, roadmap, and outcomes for Maple’s provider experience and clinical operations products. Lead discovery, launches, iteration, and cross-functional delivery while improving healthcare workflows. Partner with providers, clinicians, operations, engineering, design, data, and customer support teams. Use research, data, and AI to identify opportunities, validate solutions, and deliver scalable, high-impact product experiences.

Own strategic relationships with Maple’s highest-value channel partners, including insurance providers, benefits brokers, and resellers. Develop multi-year account plans, lead executive and quarterly business reviews, manage renewals, identify expansion opportunities, forecast revenue, and coordinate cross-functional teams. The role focuses on retention, net revenue growth, risk mitigation, executive stakeholder engagement, and strengthening account-management processes across the Client Success organization.

Owns Maple’s product partnership lifecycle, including sourcing and evaluating partners, negotiating contracts, coordinating product and operational integrations, managing commercial performance, and maintaining long-term executive relationships. The role also builds the partnership pipeline, prepares strategic assessments, supports diligence, and leads cross-functional launches across Product, Clinical, Customer Support Operations, and Commercial teams.

Provides bilingual English and French customer support to patients, providers, and prospective customers through live chat and email. Troubleshoots platform issues using established workflows, escalates complex cases, manages high conversation volumes, and delivers accurate, empathetic service. The role requires flexibility for evening, weekend, and holiday shifts in a fully remote Canadian environment.

Provide high-volume customer support to patients, providers, and prospective customers through live chat and email. Troubleshoot platform issues using established workflows, guide users through solutions, escalate complex cases, and maintain accurate, empathetic service. The role requires managing multiple priorities, adapting to changing tools and processes, and working evening, weekend, and holiday shifts in a fully remote Canadian environment.

Own product development for Maple’s patient access experience, from discovery through launch and iteration. Research patient needs, analyze data, prioritize opportunities, and partner with engineering, design, clinical, marketing, support, data, and AI teams. Use AI and prototyping to validate ideas, improve care navigation, and ship intuitive digital experiences. Translate healthcare, technical, business, and regulatory constraints into product decisions while measuring outcomes and aligning stakeholders.

Lead and build a platform engineering team that delivers developer experience: CI/CD, deployment automation, observability, test infrastructure, and AI-assisted tooling. Own roadmap, metrics (DORA/DevEx), hiring and coaching, partner cross-functionally to drive continuous deployment, quality, and incident management, and ship high-leverage platform capabilities for product engineering squads.