Jobs at Maple (getmaple.ca)

Own product development for Maple’s patient access experience, from discovery through launch and iteration. Research patient needs, analyze data, prioritize opportunities, and partner with engineering, design, clinical, marketing, support, data, and AI teams. Use AI and prototyping to validate ideas, improve care navigation, and ship intuitive digital experiences. Translate healthcare, technical, business, and regulatory constraints into product decisions while measuring outcomes and aligning stakeholders.

Manage high-volume lab and referral documentation, including reviewing, processing, uploading, routing, and tracking records. Resolve incomplete information, maintain accurate patient data, escalate urgent results, support public health reporting, and coordinate with labs, clinics, patients, providers, and internal teams. The role requires strong accuracy, organization, communication, problem-solving, privacy awareness, and independent task management in a fast-paced virtual healthcare environment.

Manage high-volume lab and referral documentation workflows, including reviewing, uploading, routing, tracking, and resolving incomplete records. Coordinate with laboratories, clinics, clinicians, patients, and internal teams; escalate critical results; maintain accurate patient information; support public health reporting and compliance documentation; and meet privacy, quality, productivity, and turnaround standards.

Coordinate day-to-day provider operations including triaging provider support inbox and Slack, end-to-end onboarding, KPI monitoring and reporting, platform configuration and specialty setup, mass communications via HubSpot, and monthly regulatory scans to keep the provider network compliant and running smoothly.

Serve as the primary bilingual (French/English) contact for a portfolio of channel partners, managing program launches, renewals, partner communications, and operational details (eligibility, billing, reporting). Coordinate cross-functionally with Operations, Support, and Product, use data to monitor performance, resolve issues proactively, and improve playbooks to scale the Channel Partnerships business.

Lead and build a platform engineering team that delivers developer experience: CI/CD, deployment automation, observability, test infrastructure, and AI-assisted tooling. Own roadmap, metrics (DORA/DevEx), hiring and coaching, partner cross-functionally to drive continuous deployment, quality, and incident management, and ship high-leverage platform capabilities for product engineering squads.

Lead People & Culture as a strategic HR partner for business units: own HR operations (payroll, benefits, policies), design people programs (performance, comp, L&D), use people data to advise leadership, coach a small team, and introduce AI-enabled ways of working to improve efficiency and impact.

Lead design and rollout of evaluation, safety, and agent execution standards for AI features. Build reference implementations, monitoring, and cost controls. Mentor squads, partner with Product, Platform, Security, Privacy and Clinical teams, and co-develop governance to ensure production-grade, PHI-safe AI across the product.

Lead product marketing strategy and go-to-market for B2B and B2C healthcare services. Own positioning, messaging, competitive and customer intelligence, pricing and packaging, and launch execution. Partner cross-functionally to improve conversion, drive adoption and revenue, and build category and customer advocacy.

Lead and manage Maple's strategic partner portfolio and contracts, negotiate deals, build a pipeline of new partners, coordinate integrations with Product/Clinical/BD, evaluate opportunities financially and operationally, and represent Maple to senior external and internal stakeholders.

Lead product strategy and roadmap for provider experience and clinical operations. Run discovery through launch, prioritize using data and research, partner with engineering and design, and identify AI opportunities to improve provider and operational workflows while ensuring safety, scalability, and cross-functional alignment.

Lead and develop a bilingual (French/English) client success team for channel partnerships, drive revenue, retention and partner experience, coach team members through complex renewals and escalations, run strategic partner engagements, improve workflows, and collaborate cross-functionally with Business Development, Marketing, Data, Finance and Operations.