Jobs at Maple (getmaple.ca)

Prepare and record journal entries, reconciliations and month-end close in line with IFRS; support AR/AP, cash management, internal reporting, audit and tax readiness; strengthen internal controls and drive process improvements and automation, including exploring AI tools for accounting efficiency.

The Bilingual Client Success Associate manages channel partnerships, ensuring operational success and engagement, leading program launches, and handling renewals, with a focus on effective communication in both French and English.

Design, implement and optimize processes across Customer Support, Care Delivery and Provider Network Operations. Monitor KPIs, run opportunity assessments, build business cases, lead end-to-end improvements, develop training and change management, partner with cross-functional teams (data, product, engineering), and apply AI tools to increase efficiency and service quality.

Own and process high volumes of lab and referral documentation, upload/route results, escalate urgent items, reconcile patient records, coordinate with labs/clinics and internal teams, support public health reporting, and meet accuracy, quality and turnaround targets in a fast-paced administrative role.

Manage high volumes of incoming lab and referral documentation (faxes, voicemails, digital records): upload, route, track and reconcile records; escalate urgent results; resolve incomplete documentation with labs and clinics; maintain accurate patient records; support public health reporting and compliance; collaborate with Customer Support and Care Delivery to meet quality and turnaround targets.

The Senior Marketing Insights Manager will develop marketing measurement frameworks, analyze performance data to inform decisions, and enhance reporting and experimentation strategies to drive growth at Maple.