Jobs at Makeready

Lead front office operations to deliver luxury, Forbes-aligned guest experiences. Oversee check-in/out, billing, staffing, training, budgets, scheduling, and cross-department coordination while resolving guest issues and maintaining operational standards.

Lead design and delivery of onboarding, compliance, leadership, and luxury service training across the property. Partner with People + Culture and department leaders to identify talent, maintain certifications and training records, manage LMS, coach leaders, ensure audit readiness, and analyze training effectiveness to continuously improve programs.

Lead group sales efforts for the hotel by cultivating relationships, identifying and closing group business, negotiating contracts, representing the property at events, coordinating with property leadership, and ensuring group needs are met throughout the guest experience.

Maintain cleanliness and readiness of guest rooms and public areas by removing trash, replenishing supplies, deep-cleaning assigned spaces, organizing linen closets, and delivering requested items. Greet guests warmly and support the housekeeping team to ensure hotel standards and guest satisfaction.

Lead and execute sales and marketing strategies to drive hotel revenue and market share. Oversee sales, account management, collaboration with revenue management and operations, recruit and develop the sales team, build client and community relationships, and represent the hotel at industry events to generate bookings and brand awareness.

Support housekeeping by removing trash, maintaining corridors and public areas, organizing linen closets, deep-cleaning assigned spaces, replenishing supplies, delivering items to guest rooms, and greeting guests professionally.

Maintain hotel operations by responding to guest requests, managing work orders, performing minor repairs, caring for equipment, completing shift checklists, and anticipating preventative maintenance to ensure a safe, high-quality guest experience.

Manage and lead the stewarding team to maintain cleanliness, safety, and inventory for kitchen and dining areas. Schedule staff, oversee receiving and stocking, enforce health standards, and ensure efficient, guest-focused service in a fast-paced hotel kitchen.

The Assistant Director of Finance is responsible for financial analysis, reporting, budgeting, asset reconciliation, and leading the finance team while ensuring compliance with regulations.

Support Director of Finance in daily accounting operations (AP/AR, payroll, general ledger), month-end closings, financial statement preparation, budgeting, forecasting, variance analysis, cost control, audits, compliance, and collaboration with operational leaders using property financial systems.

Supervise front desk shifts, ensure high guest service standards, answer guest inquiries, resolve issues, train and empower staff, perform front desk duties, and use upselling techniques to increase occupancy and revenue.

The Director of Spa will oversee spa operations, manage staff, ensure compliance with brand standards, and enhance guest experiences. They will also develop spa packages and promotions in collaboration with sales and marketing teams.

The Sales Coordinator supports the sales team by managing schedules, organizing documents, and communicating essential information to ensure an effective and memorable sales process.

The Steward is responsible for maintaining a clean kitchen, organizing the restaurant, loading/unloading dishwashers, and assisting in food prep as required.

The Senior Accountant will oversee financial operations, ensure accurate reporting, support month-end close, prepare reconciliations, and provide financial guidance while maintaining compliance.

The Business Traveler Sales Manager will increase hotel revenues by building client relationships, developing new business opportunities, and implementing marketing strategies to achieve sales goals.

The People and Culture Coordinator supports team member experience through recruitment coordination, onboarding, compliance, payroll, and engagement initiatives in a hospitality setting.

The Houseperson supports housekeeping by maintaining supplies, assisting with room readiness, and ensuring cleanliness in public and back-of-house areas.

Lead and supervise hotel maintenance team to inspect, maintain, and repair property, equipment, grounds and assets. Assign and verify routine maintenance, manage vendors and contractors, respond to emergencies, oversee remodeling and capital projects, prepare budgets and track costs, and train staff on standard operating procedures and guest satisfaction.

The Front Desk Supervisor ensures a warm atmosphere for patrons, supervises the front desk team, addresses guest inquiries, and oversees service standards.