Jobs at Makeready

Supervise front desk operations and staff, ensure high guest service standards, train and support team members, handle guest inquiries and complaints, coordinate with housekeeping/operations/sales, cover front desk or night audit as needed, maintain a clean presentable desk area, and perform additional assigned duties.

Greet and assist guests with luggage, escort them to rooms, explain room features, maintain lobby presence, support Front Office, ensure cleanliness and safety, and provide concierge-style service.

Lead property finance by overseeing accounting, budgets, forecasts, and internal financial systems. Provide strategic financial insights, collaborate with operations to meet revenue and service goals, and hire/mentor the finance and data teams. Ensure multi-entity forecasting and large-scale FP&A software utilization, with hospitality experience a plus.

Lead the hotel sales team to drive revenue, market share, and brand positioning. Develop and execute sales strategies across corporate, group, and leisure segments; manage pipeline, pricing, forecasting, and account relationships; recruit and develop staff; collaborate with marketing, revenue management, and operations to ensure seamless event execution and strong guest experiences.

The Director of Marketing will lead marketing strategies, collaborations, and community outreach while monitoring performance and trends for The Merchant Building.

Lead and supervise hotel maintenance team to inspect, maintain, and repair property, equipment, grounds and assets. Assign and verify routine maintenance, manage vendors and contractors, respond to emergencies, oversee remodeling and capital projects, prepare budgets and track costs, and train staff on standard operating procedures and guest satisfaction.

Overnight Houseperson supports housekeeping by removing trash and linens, maintaining corridors, lobbies, public restrooms and linen closets, deep-cleaning assigned areas (including shampooing), delivering requested items to guest rooms, replenishing supplies and greeting guests warmly. Works overnight to prepare the department for service and ensure public areas meet cleanliness standards.

Lead all aspects of hotel operations—financial performance, guest satisfaction, team leadership, and brand compliance. Drive strategic planning, budgeting, P&L oversight, operational efficiency, talent development, and cross-functional collaboration to ensure exceptional service, safety, and profitability.

Lead front office operations to deliver luxury, Forbes-aligned guest experiences. Oversee check-in/out, billing, staffing, training, budgets, scheduling, and cross-department coordination while resolving guest issues and maintaining operational standards.

Greet and assist guests, escort them to rooms, deliver luggage and packages, explain room features, maintain a helpful lobby presence, and anticipate guest needs while standing and walking for extended periods.

Lead design and delivery of onboarding, compliance, leadership, and luxury service training across the property. Partner with People + Culture and department leaders to identify talent, maintain certifications and training records, manage LMS, coach leaders, ensure audit readiness, and analyze training effectiveness to continuously improve programs.

Lead group sales efforts for the hotel by cultivating relationships, identifying and closing group business, negotiating contracts, representing the property at events, coordinating with property leadership, and ensuring group needs are met throughout the guest experience.

Lead property-level sales and marketing to drive revenue and market position. Develop and execute plans, manage budgets, oversee digital/print marketing, direct local promotions and partnerships, mentor a high-performing team, negotiate contracts, collaborate cross-functionally, and represent the hotel at industry events to maximize profitability and brand awareness.

The Assistant Director of Finance is responsible for financial analysis, reporting, budgeting, asset reconciliation, and leading the finance team while ensuring compliance with regulations.

The Director of Spa will oversee spa operations, manage staff, ensure compliance with brand standards, and enhance guest experiences. They will also develop spa packages and promotions in collaboration with sales and marketing teams.

The Sales Manager will manage the sales cycle for group and business transient segments, drive revenue growth, and build client relationships, ensuring strategic alignment with revenue goals.

The Director of Membership Sales will develop sales strategies, lead teams, manage marketing initiatives, and cultivate a vibrant member community for The Merchant Building.

The People and Culture Coordinator supports team member experience through recruitment coordination, onboarding, compliance, payroll, and engagement initiatives in a hospitality setting.

The Houseperson supports housekeeping by maintaining supplies, assisting with room readiness, and ensuring cleanliness in public and back-of-house areas.

The Business Traveler Sales Manager will increase hotel revenues by building client relationships, developing new business opportunities, and implementing marketing strategies to achieve sales goals.