Jobs at Makeready

Provide administrative support to sales and marketing: answer calls, process invoices and expense reports, generate reports and proposals, coordinate event details with clients and operations, and maintain organized sales documentation.

Lead sales strategy and a sales team to grow revenue and market share across corporate, group, and leisure segments. Build client relationships, collaborate with revenue management and marketing, optimize pricing and forecasting, recruit and develop staff, and represent the hotel at industry events.

Lead property sales and marketing to drive revenue and brand awareness. Develop and execute sales/marketing plans, manage budgets, coach a high-performing team, oversee digital, PR, and local partnerships, optimize pricing with revenue management, and represent the hotel at industry events.

Lead front office operations to deliver luxury, Forbes-aligned guest experiences. Oversee check-in/out, billing, staffing, training, budgets, scheduling, and cross-department coordination while resolving guest issues and maintaining operational standards.

Lead design and delivery of onboarding, compliance, leadership, and luxury service training across the property. Partner with People + Culture and department leaders to identify talent, maintain certifications and training records, manage LMS, coach leaders, ensure audit readiness, and analyze training effectiveness to continuously improve programs.

Lead group sales efforts for the hotel by cultivating relationships, identifying and closing group business, negotiating contracts, representing the property at events, coordinating with property leadership, and ensuring group needs are met throughout the guest experience.

Lead and manage front desk operations to deliver exceptional guest experiences: hire, train, and cross-train staff; resolve guest inquiries; ensure adherence to service standards; supervise shifts; drive revenue through suggestive selling; maintain interdepartmental communication and fill front desk duties when needed.

Lead and execute sales and marketing strategies to drive hotel revenue and market share. Oversee sales, account management, collaboration with revenue management and operations, recruit and develop the sales team, build client and community relationships, and represent the hotel at industry events to generate bookings and brand awareness.

Maintain cleanliness and readiness of guest rooms and public areas by removing trash, replenishing supplies, deep-cleaning assigned spaces, organizing linen closets, and delivering requested items. Greet guests warmly and support the housekeeping team to ensure hotel standards and guest satisfaction.

Maintain hotel operations by responding to guest requests, managing work orders, performing minor repairs, caring for equipment, completing shift checklists, and anticipating preventative maintenance to ensure a safe, high-quality guest experience.

Manage and lead the stewarding team to maintain cleanliness, safety, and inventory for kitchen and dining areas. Schedule staff, oversee receiving and stocking, enforce health standards, and ensure efficient, guest-focused service in a fast-paced hotel kitchen.

Support housekeeping by removing trash, maintaining corridors and public areas, organizing linen closets, deep-cleaning assigned spaces, replenishing supplies, delivering items to guest rooms, and greeting guests professionally.

The Assistant Director of Finance is responsible for financial analysis, reporting, budgeting, asset reconciliation, and leading the finance team while ensuring compliance with regulations.

Support Director of Finance in daily accounting operations (AP/AR, payroll, general ledger), month-end closings, financial statement preparation, budgeting, forecasting, variance analysis, cost control, audits, compliance, and collaboration with operational leaders using property financial systems.

Supervise front desk shifts, ensure high guest service standards, answer guest inquiries, resolve issues, train and empower staff, perform front desk duties, and use upselling techniques to increase occupancy and revenue.

The Director of Spa will oversee spa operations, manage staff, ensure compliance with brand standards, and enhance guest experiences. They will also develop spa packages and promotions in collaboration with sales and marketing teams.

The Sales Coordinator supports the sales team by managing schedules, organizing documents, and communicating essential information to ensure an effective and memorable sales process.

The Steward is responsible for maintaining a clean kitchen, organizing the restaurant, loading/unloading dishwashers, and assisting in food prep as required.

The Senior Accountant will oversee financial operations, ensure accurate reporting, support month-end close, prepare reconciliations, and provide financial guidance while maintaining compliance.

The Business Traveler Sales Manager will increase hotel revenues by building client relationships, developing new business opportunities, and implementing marketing strategies to achieve sales goals.