Teams at Makeready

Lead front office operations to deliver luxury, Forbes-aligned guest experiences. Oversee check-in/out, billing, staffing, training, budgets, scheduling, and cross-department coordination while resolving guest issues and maintaining operational standards.

Lead design and delivery of onboarding, compliance, leadership, and luxury service training across the property. Partner with People + Culture and department leaders to identify talent, maintain certifications and training records, manage LMS, coach leaders, ensure audit readiness, and analyze training effectiveness to continuously improve programs.

Lead group sales efforts for the hotel by cultivating relationships, identifying and closing group business, negotiating contracts, representing the property at events, coordinating with property leadership, and ensuring group needs are met throughout the guest experience.