Teams at Mainsail Lodging & Development

Provide administrative and clerical support for sales, catering, and events teams: process contracts and event orders, qualify inquiries, manage event details, maintain files and collateral, assist with site inspections and guest requests, and support executive management and hotel sales efforts.

Supervise daily front desk operations, train and mentor staff, handle guest check-ins/outs and complaints, coordinate with housekeeping and other departments, manage cash transactions and deposits, monitor reservations and occupancy, assist with scheduling and performance evaluations, and support Front Office Manager to meet revenue and guest satisfaction goals.

Lead day-to-day HR operations for the hotel, advising leadership on employee relations, investigations, recruitment, onboarding, performance management, compliance, training, engagement, HR documentation, and partnering with corporate HR on benefits and leave.