Jobs at Magnet Forensics

The Senior Project Manager leads complex, cross-functional initiatives from scoping through delivery. Responsibilities include managing project timelines, stakeholders, risks, communications, handoffs, and alignment with business strategy. The role also oversees external client relationships and improves project execution processes. Candidates need project management experience in process improvement, system implementation, or product go-to-market, along with strong communication, leadership, decision-making, prioritization, and collaboration skills.

Generates and qualifies inbound and outbound sales opportunities through phone, email, and social prospecting. The representative researches prospects, identifies needs, schedules discovery meetings for Account Executives, maintains accurate Salesforce records, and collaborates with Sales and Marketing. The role emphasizes customer service, relationship building, lead funnel management, and meeting growth targets in a hybrid-flexible software company.

Provides first-level technical support through chat, email, web, and phone. Responsibilities include troubleshooting common issues, gathering technical details, documenting cases, guiding customers to self-service resources, identifying knowledge-base gaps, and escalating complex cases. The role manages individual customer cases while meeting case-volume, SLA, and customer-satisfaction targets.

Own and grow a portfolio of high-value enterprise accounts across the Americas. Develop account plans, build executive relationships, manage complex software sales cycles, identify expansion opportunities, lead presentations and negotiations, and collaborate with internal teams to deliver customer outcomes. The role also mentors colleagues, analyzes account performance and market trends, and requires 30–50% travel focused on U.S. customers.

Lead architecture and hands-on development for a cloud-native data enrichment service. Design scalable, reliable, and high-performing solutions; establish engineering patterns, tooling, and infrastructure practices; and guide modernization efforts. Collaborate with engineering, product, and UX stakeholders, mentor senior developers, communicate technical tradeoffs, and drive adoption of effective practices across teams.

Lead architecture and hands-on development for a unified SaaS frontend platform. Design reusable UI frameworks, modernize legacy codebases, improve developer experience, and guide engineering teams on scalable patterns, tooling, security, and performance. Collaborate with engineering, product, and UX stakeholders, mentor senior developers, prototype solutions, and scale successful practices across products. The role requires backend and frontend expertise, cloud deployment, Kubernetes operations, distributed data stores, and technical leadership without people-management responsibilities.

The Accounting Manager leads month-end and quarter-end close activities, reviews reconciliations and journal entries, supervises and develops Staff Accountants, and provides technical guidance on US GAAP matters. The role owns balance sheet reviews, supports consolidated and statutory audits, strengthens internal controls, documents processes, and automates close activities. It also serves as a key partner to the Controller and external auditors.

Owns escalated, high-severity customer issues and leads root-cause analysis, incident response, corrective actions, and customer communication. Provides technical coaching to support engineers, improves escalation paths and diagnostic standards, creates knowledge resources, and partners with Engineering and Product Management to reduce recurring issues and improve product quality.

Leads global accounts receivable operations, including collections, cash application, credit reviews, reconciliations, journal entries, close activities, reporting, and audit support. Manages and develops the AR team, resolves billing disputes, monitors credit and collections metrics, and partners with Sales, Legal, Revenue Operations, Customer Success, and auditors. The role also drives order-to-cash process improvements and supports ERP, billing, collections, and workflow system enhancements.

Own the end-to-end success strategy for a flagship customer, driving adoption, measurable outcomes, value realization, and executive relationships. Coordinate cross-functional teams across support, services, product, engineering, and sales while monitoring customer health and mitigating risks. Lead, coach, and develop two Technical Support Engineers, ensuring technical excellence, issue resolution, and customer-focused engagement.

Own complex technical support cases from investigation through resolution, communicating clearly with customers and collaborating with Engineering and Product teams. Reproduce issues using test environments, logs, APIs, and diagnostic tools; create knowledge articles; mentor support engineers; identify recurring issues; and recommend process, tooling, and product improvements. The role is remote in the UK, supports Arabic-speaking customers, and may require occasional travel or work outside standard hours.

Process customer orders, contracts, licenses, invoices, and fulfillment requests while maintaining Salesforce data and operational reports. Manage inventory requirements, respond to customer and sales inquiries, support finance activities such as credit memos, maintain process documentation, and assist with vendor forms. The role requires accurate SLA-driven execution, customer service, cross-functional collaboration, and occasional support outside normal working hours.

Drive sales of platform solutions by advising territorial sales teams, developing account strategies, enabling cross-selling, presenting to customers, creating tailored proposals, identifying opportunities, and providing product roadmap feedback. The role requires complex solution-selling expertise, software deployment knowledge, customer and partner relationship development, competitive analysis, English fluency, and Spanish or Italian proficiency. Travel to customer sites, meetings, and industry events may reach 60%.

Own production reliability and infrastructure operations for the GrayKey cloud platform. Responsibilities include AWS monitoring, incident response, vulnerability remediation, networking, IAM and Okta administration, EKS and Argo CD operations, backups, recovery testing, Terraform changes, cost optimization, automation, documentation, and compliance support. The role requires independent work during Pacific and Mountain time-zone hours and involves less than 5% travel.

Drive sales of Magnet Forensics platform solutions by advising sales teams, developing account strategies, supporting cross-selling, presenting solutions, creating proposals, identifying opportunities, managing competitive feedback, and influencing product roadmaps. The role requires expertise in complex software solution sales, deployment, stakeholder management, and digital forensics workflows. Travel to customer sites, internal meetings, and industry events is required up to 60%.

Process and fulfill customer orders, maintain Salesforce contract and account data, create software licenses, invoice customers, manage inventory, prepare reports, document workflows, and support sales and finance teams. The role also handles customer inquiries, financial records, credit memo matching, vendor forms, and contractual compliance while meeting service-level agreements and key performance indicators.

Own enterprise sales across Japan and North Asia, focusing on new customer acquisition, account expansion, pipeline development, partner engagement, and complex cybersecurity sales cycles. Build relationships with CISOs, SOC leaders, and incident response teams; manage discovery through negotiation and close; apply MEDDPICC; maintain Salesforce forecasts; and develop territory strategy across Japan, South Korea, Taiwan, and Hong Kong.

Leads product export classification and regulatory compliance for advanced software, hardware, encryption, cybersecurity, and digital forensics technologies. Determines EAR and ITAR classifications, prepares ECCN, CCATS, Commodity Jurisdiction, BIS, and DDTC submissions, and manages licensing documentation. Partners with engineering and product teams to assess technical changes, oversee export-control reviews, support audits, deliver training, and maintain compliance processes and governance throughout the product lifecycle.

Build and deploy AI-enabled automation solutions across enterprise systems. Partner with Business Applications, Data & Analytics, and IT teams to analyze processes, identify automation opportunities, integrate platforms, test and monitor solutions, document implementations, and train process owners. The role requires hands-on coding, AI workflow experience, enterprise integrations, scripting, SQL, structured data knowledge, production support, and strong communication with technical and non-technical stakeholders.

Build and deploy enterprise automation and AI solutions across business systems, data platforms, and IT environments. Analyze business processes, identify automation opportunities, integrate platforms and APIs, test and monitor production solutions, and support adoption through documentation and training. The role requires hands-on coding, AI workflow experience, process analysis, and the ability to translate business needs into secure, practical technical solutions.