Jobs at Magnet Forensics

Lead and coach four Account Managers across LATAM, drive revenue attainment, execute go-to-market strategy, grow strategic public-sector accounts, manage channel programs, forecast sales, and close complex digital forensics software opportunities. Collaborate with Renewals, Marketing, Finance, Customer Success, and Revenue Operations while traveling extensively throughout the region.

Supports the global trade compliance program through KYC reviews, restricted-party screening, sanctions and export-control reviews, sales opportunity assessments, end-user due diligence, transaction monitoring, and compliance documentation. Maintains records, databases, reports, and authorization tracking while collaborating with Legal, Sales Operations, Finance, Procurement, and other teams. Escalates higher-risk matters and assists with audits, procedures, training, and routine compliance operations involving EAR, ITAR, and sanctions regulations.

Develops and executes territory plans for the Nordic region, prospecting law enforcement and government clients. The role qualifies leads, delivers presentations and product demonstrations, manages trials, prepares quotes, maintains Salesforce records, analyzes customer needs, and drives positive business outcomes. It also involves collaboration across teams, customer business reviews, market intelligence sharing, regional events, and approximately 50% travel.

Own production reliability and infrastructure operations for the GrayKey cloud platform. Responsibilities include AWS monitoring, incident response, vulnerability remediation, networking, IAM and Okta administration, EKS and Argo CD operations, backups, recovery testing, Terraform changes, cost optimization, automation, documentation, and compliance support. The role requires independent work during Pacific and Mountain time-zone hours and involves less than 5% travel.

Drive new business growth for digital forensics software within U.S. Department of Defense organizations. Develop territory plans, identify and close opportunities, manage customer trials, deliver presentations, coordinate technical demonstrations, handle pricing and quoting, maintain CRM records, and align solutions with DoD investigative, operational, and cybersecurity needs. The role requires extensive federal software sales experience, strong negotiation skills, and travel to customer locations at least 50% of the time.

Own the architecture and evolution of a mature server-rendered web UI for the Graykey platform. Establish frontend conventions, improve performance, implement testing, analytics instrumentation, real-time UI patterns, and web security practices. Collaborate with UX, product, and engineering teams while working regularly with Python and Jinja templates. Build reliable interfaces for constrained, on-premises environments and provide technical direction through code reviews and pairing.

Drive sales of Magnet Forensics platform solutions by advising sales teams, developing account strategies, supporting cross-selling, presenting solutions, creating proposals, identifying opportunities, managing competitive feedback, and influencing product roadmaps. The role requires expertise in complex software solution sales, deployment, stakeholder management, and digital forensics workflows. Travel to customer sites, internal meetings, and industry events is required up to 60%.

Develop and maintain test cases, test plans, and automated testing suites for digital forensic software. Collaborate with engineering and DevOps to improve testability, validate software quality, track defects, debug complex systems, and implement CI/CD pipeline testing using Python, PyTest, APIs, Docker, Linux, and related tools.

Leads four Account Managers across LATAM, driving revenue growth, go-to-market execution, forecasting, channel development, strategic deal closure, and multi-product account expansion. The Director coaches the team, develops public sector and law enforcement opportunities, collaborates cross-functionally, and maintains pipeline and sales process excellence. The role requires frequent regional travel and fluency in English, Portuguese, and Spanish.

Processes customer orders throughout the sales cycle, including contract creation, license fulfillment, invoicing, shipping, Salesforce reporting, inventory management, and financial record maintenance. The role supports customers, sales, finance, and vendors while meeting service-level agreements, maintaining accurate documentation, and ensuring contractual compliance.

Process and fulfill customer orders, maintain Salesforce contract and account data, create software licenses, invoice customers, manage inventory, prepare reports, document workflows, and support sales and finance teams. The role also handles customer inquiries, financial records, credit memo matching, vendor forms, and contractual compliance while meeting service-level agreements and key performance indicators.

Build and maintain automated API, UI, and integration tests; own quality for assigned features and services; integrate testing into CI/CD pipelines; monitor test reliability and pipeline health; collaborate with engineers on testability, root-cause analysis, and defect prevention; and apply risk-based testing and emerging agent-assisted workflows.

Own enterprise sales across Japan and North Asia, focusing on new customer acquisition, account expansion, pipeline development, partner engagement, and complex cybersecurity sales cycles. Build relationships with CISOs, SOC leaders, and incident response teams; manage discovery through negotiation and close; apply MEDDPICC; maintain Salesforce forecasts; and develop territory strategy across Japan, South Korea, Taiwan, and Hong Kong.

Leads product export classification and regulatory compliance for advanced software, hardware, encryption, cybersecurity, and digital forensics technologies. Determines EAR and ITAR classifications, prepares ECCN, CCATS, Commodity Jurisdiction, BIS, and DDTC submissions, and manages licensing documentation. Partners with engineering and product teams to assess technical changes, oversee export-control reviews, support audits, deliver training, and maintain compliance processes and governance throughout the product lifecycle.

Provides advanced technical support by diagnosing complex customer issues, reproducing problems with logs, APIs, and diagnostic tools, owning cases through resolution, and creating knowledge resources. The role mentors support engineers, identifies recurring trends, recommends process and product improvements, and serves as a subject matter expert for assigned features. It requires strong troubleshooting, communication, customer service, documentation, and Salesforce experience.

Build and deploy AI-enabled automation solutions across enterprise systems. Partner with Business Applications, Data & Analytics, and IT teams to analyze processes, identify automation opportunities, integrate platforms, test and monitor solutions, document implementations, and train process owners. The role requires hands-on coding, AI workflow experience, enterprise integrations, scripting, SQL, structured data knowledge, production support, and strong communication with technical and non-technical stakeholders.

Build and deploy enterprise automation and AI solutions across business systems, data platforms, and IT environments. Analyze business processes, identify automation opportunities, integrate platforms and APIs, test and monitor production solutions, and support adoption through documentation and training. The role requires hands-on coding, AI workflow experience, process analysis, and the ability to translate business needs into secure, practical technical solutions.

Lead strategy and execution for agentic AI product experiences across the DFIR portfolio. Define roadmaps, ship reliable and governed agentic features, drive adoption and growth, instrument metrics and experiments, run continuous discovery, and collaborate cross-functionally to ensure trustworthy, scalable AI-native products.

Leads the strategy, security, governance, operations, reliability, and financial management of the company’s cloud platform and shared engineering services. Builds and manages cloud and platform engineering teams, drives AWS and private-cloud capabilities, supports compliance frameworks such as FedRAMP, oversees FinOps and vendor relationships, enables AI adoption, and improves developer experience through scalable self-service tooling and operational excellence.

Own the Magnet One platform roadmap across account administration, permissions, identity and access, order fulfillment, regional deployment, and internal tooling. Partner with engineering, security, sales, support, and operations teams to improve provisioning, access, administrative workflows, and regional expansion. Engage customer administrators, define success metrics, prioritize investments, and use quantitative analysis to guide platform and infrastructure decisions.