Jobs at Magnet Forensics

Processes customer orders throughout the sales cycle, including contract creation, license fulfillment, invoicing, shipping, Salesforce reporting, inventory management, and financial record maintenance. The role supports customers, sales, finance, and vendors while meeting service-level agreements, maintaining accurate documentation, and ensuring contractual compliance.

Process and fulfill customer orders, maintain Salesforce contract and account data, create software licenses, invoice customers, manage inventory, prepare reports, document workflows, and support sales and finance teams. The role also handles customer inquiries, financial records, credit memo matching, vendor forms, and contractual compliance while meeting service-level agreements and key performance indicators.

Build and maintain automated API, UI, and integration tests; own quality for assigned features and services; integrate testing into CI/CD pipelines; monitor test reliability and pipeline health; collaborate with engineers on testability, root-cause analysis, and defect prevention; and apply risk-based testing and emerging agent-assisted workflows.

Lead full-cycle recruitment for technical and back-office roles, partnering with hiring managers and HR Business Partners on sourcing, hiring strategies, candidate experience, offers, and close. Develop proactive sourcing approaches for hard-to-fill positions, maintain accurate ATS data, use market intelligence and recruitment analytics, and support talent initiatives, events, employer branding, and process improvements across a global organization.

Design, develop, and maintain full-stack features for a cloud-native digital forensics SaaS platform using React, TypeScript, C#, and .NET. Build case management capabilities, APIs, automated tests, and scalable services. Collaborate with Product, UX, and Engineering teams, contribute to architecture and operational excellence, participate in code reviews, and mentor team members. Candidates must reside in Canada.

Own enterprise sales across Japan and North Asia, focusing on new customer acquisition, account expansion, pipeline development, partner engagement, and complex cybersecurity sales cycles. Build relationships with CISOs, SOC leaders, and incident response teams; manage discovery through negotiation and close; apply MEDDPICC; maintain Salesforce forecasts; and develop territory strategy across Japan, South Korea, Taiwan, and Hong Kong.

The Senior Federal Account Executive drives new software sales within U.S. federal and intelligence community agencies. Responsibilities include territory planning, prospecting, lead qualification, customer presentations, product demonstrations, trials, quoting, pricing, CRM management, discovery, and articulating business value. The role requires extensive federal government sales experience, success with intelligence agencies and military intelligence commands, a top-secret clearance, strong communication and negotiation skills, and proficiency with Salesforce, Excel, and PowerPoint.

Leads product export classification and regulatory compliance for advanced software, hardware, encryption, cybersecurity, and digital forensics technologies. Determines EAR and ITAR classifications, prepares ECCN, CCATS, Commodity Jurisdiction, BIS, and DDTC submissions, and manages licensing documentation. Partners with engineering and product teams to assess technical changes, oversee export-control reviews, support audits, deliver training, and maintain compliance processes and governance throughout the product lifecycle.

Provides advanced technical support by diagnosing complex customer issues, reproducing problems with logs, APIs, and diagnostic tools, owning cases through resolution, and creating knowledge resources. The role mentors support engineers, identifies recurring trends, recommends process and product improvements, and serves as a subject matter expert for assigned features. It requires strong troubleshooting, communication, customer service, documentation, and Salesforce experience.

Build and deploy AI-enabled automation solutions across enterprise systems. Partner with Business Applications, Data & Analytics, and IT teams to analyze processes, identify automation opportunities, integrate platforms, test and monitor solutions, document implementations, and train process owners. The role requires hands-on coding, AI workflow experience, enterprise integrations, scripting, SQL, structured data knowledge, production support, and strong communication with technical and non-technical stakeholders.

Build and deploy enterprise automation and AI solutions across business systems, data platforms, and IT environments. Analyze business processes, identify automation opportunities, integrate platforms and APIs, test and monitor production solutions, and support adoption through documentation and training. The role requires hands-on coding, AI workflow experience, process analysis, and the ability to translate business needs into secure, practical technical solutions.

Conduct KYC reviews, restricted-party screening, export-control and sanctions compliance reviews, sales opportunity assessments, and end-user due diligence. Maintain compliance records, databases, reports, dashboards, and authorization tracking. Review transactions under EAR and ITAR requirements, identify risks, resolve screening matches, support audits and training, and collaborate with Legal, Sales Operations, Finance, Procurement, and other teams while escalating higher-risk matters.

Lead strategy and execution for agentic AI product experiences across the DFIR portfolio. Define roadmaps, ship reliable and governed agentic features, drive adoption and growth, instrument metrics and experiments, run continuous discovery, and collaborate cross-functionally to ensure trustworthy, scalable AI-native products.

Leads the strategy, security, governance, operations, reliability, and financial management of the company’s cloud platform and shared engineering services. Builds and manages cloud and platform engineering teams, drives AWS and private-cloud capabilities, supports compliance frameworks such as FedRAMP, oversees FinOps and vendor relationships, enables AI adoption, and improves developer experience through scalable self-service tooling and operational excellence.

Own the Magnet One platform roadmap across account administration, permissions, identity and access, order fulfillment, regional deployment, and internal tooling. Partner with engineering, security, sales, support, and operations teams to improve provisioning, access, administrative workflows, and regional expansion. Engage customer administrators, define success metrics, prioritize investments, and use quantitative analysis to guide platform and infrastructure decisions.

Manage and grow a public sector software sales territory across state and local government agencies. Responsibilities include territory planning, prospecting, qualifying leads, expanding existing accounts, structuring agreements, running demos with technical consultants, negotiating procurement cycles, maintaining CRM records, and attending customer visits and conferences. The role focuses on digital investigative software sales and requires approximately 50% travel within an assigned territory.

Lead UX strategy and vision for AI and agentic experiences across products. Partner with Product, Engineering, Research, and design leaders to shape roadmaps, interaction models, workflows, and cross-platform initiatives. Establish UX standards, promote accessibility and usability, guide research, define success metrics, advocate for customers, and mentor designers. Influence strategic and executive decisions while designing trustworthy, transparent, and effective enterprise experiences.

Manage and grow a Singapore-based public sector sales territory across Singapore and Indonesia. Responsibilities include territory planning, prospecting, pipeline development, customer presentations, technical demonstrations, trials, upselling and cross-selling, channel enablement, quoting, CRM administration, and customer needs analysis. The role requires collaboration with solution consultants, marketing, SDRs, and cross-functional teams, along with 30–50% travel.

Develop and ship high-quality software for the Graykey platform, including new features, bug fixes, and technical debt remediation. Collaborate with Design and QA teams to improve user experiences and automated UI testing. The role requires Python development, Git proficiency, Linux familiarity, strong technical problem-solving, collaboration, and continuous learning. Candidates must reside in Canada.

Optimize Microsoft security operations by tuning Sentinel detections, reducing false positives, designing alert and incident-response automation, integrating Defender products and third-party telemetry, improving SOC workflows, and developing investigation playbooks, runbooks, and documentation. This hands-on 3–4 month contract requires strong Sentinel and Defender expertise, advanced KQL, Logic Apps, SOAR automation, SIEM engineering, and security operations optimization experience.