Jobs at Macmillan

Build and manage relationships with educators, administrators, and technical contacts; monitor account health using Power BI, Amplitude, and Salesforce; lead customer training; troubleshoot access issues; create educational resources; support renewals and digital upsells; and collaborate cross-functionally to drive product adoption and customer success.

Leads day-to-day community management and growth across branded social channels, developing platform-specific voices, engagement plans, and cross-promotional campaigns. Collaborates with marketing and communications teams to amplify books, authors, seasonal initiatives, and social commerce. Uses social listening and analytics tools to monitor sentiment, behavior, engagement, and growth, translating insights into recommendations. Creates select social content, manages content calendars, and stays current on evolving platforms, technologies, and community trends.

Supports book reprint production by submitting and tracking orders, checking costs, issuing purchase orders, routing corrections, preparing estimates, reviewing proofs and completed samples, and performing quality checks. The role coordinates with vendors and internal departments, attends interdepartmental meetings, creates reports, and assists with administrative tasks such as supplies, mail, calendars, and documentation.

Creates original digital math questions, hints, solutions, and feedback that assess conceptual understanding and address student misconceptions. Reviews content for mathematical, grammatical, and pedagogical accuracy, enters materials into content software, and provides corrective feedback to other contractors. Requires a mathematics master's or doctoral degree and recent higher-education math teaching or tutoring experience, including courses such as algebra, calculus, precalculus, or linear algebra.

Operate forklifts and other rolling equipment to pick, move, stage, stack, load, and unload warehouse products. Verify quantities, labels, paperwork, and shipment accuracy; inspect products for damage; use scanners, Pick-To-Voice, and WMS systems; perform packing, putaway, replenishment, cycle counting, and inventory transfers. Maintain safety, security, housekeeping, and quality standards while handling books and working at elevations up to 30 feet.

Sell Macmillan Learning textbooks, software, and digital solutions to college faculty and campus staff in the Boston territory. Conduct on-campus sales calls, demonstrate products, develop customer relationships, coordinate digital product onboarding and training, provide support, track activities in Salesforce and Slack Elevate, manage expenses, and share market feedback. The role requires local travel, presentations, collaboration with internal teams, and additional hours during peak selling seasons.

Evaluates and negotiates commercial purchase agreements, master service agreements, RFP terms, and student data privacy agreements for education customers. Ensures compliance with FERPA, COPPA, and internal security requirements; manages contract repository metadata and audit readiness; produces contract status and KPI reports; monitors renewals and license expirations; and partners with Sales, Finance, Legal, and Information Security.

Provides administrative and sales operations support to Trade Sales Canada and International Sales teams. Responsibilities include compiling POS and analytical reports, preparing presentations, managing galley requests and ISBN setup, supporting sales trips and book fairs, maintaining account information, communicating with accounts, and tracking special printings and bindery orders. The role requires strong organization, prioritization, follow-through, problem-solving, attention to detail, and proficiency with Microsoft Office and digital systems.

Provides first-level technical support through phone, email, chat, ticketing, and remote assistance. Troubleshoots Windows, Microsoft 365, authentication, endpoint, VPN, account, and access issues; manages incidents and service requests against SLAs; documents resolutions; escalates complex problems; administers Active Directory; supports onboarding, hardware setup, software installation, and provisioning; and collaborates with infrastructure, application, networking, and security teams.

Lead and develop a team of Sales Specialists to drive growth in higher education disciplines. Provide coaching, field support, cross-functional coordination with Marketing and Editorial, sales strategy execution, forecasting, and market feedback. Travel frequently to support sales meetings, conferences, and training; manage hiring, training, and performance of direct reports.

Own a Wisconsin territory selling Macmillan Learning course materials and Achieve to higher education customers. Develop territory strategies, identify adoption opportunities, conduct discovery conversations, deliver tailored demonstrations, and manage multi-stakeholder sales cycles from initial interest through implementation. Build long-term relationships with faculty and institutional decision-makers, maintain Salesforce pipeline records and forecasts, collaborate with marketing and customer success, manage travel and budgets, and share market insights. The role requires extensive territory travel, campus visits, seasonal schedule flexibility, and frequent overnight trips.

Own relationships across a portfolio of higher-education accounts, manage renewals and account health, identify growth opportunities, and coordinate with Sales, Customer Success, Support, Marketing, and Product. Maintain account plans, CRM data, and forecasts while gathering customer feedback and supporting adoption and value realization. The remote role covers Kansas City, Missouri, Chicago, Madison, Milwaukee, Minnesota, and Iowa.

Manage a portfolio of higher-education accounts by building stakeholder relationships, protecting renewals, identifying growth opportunities, and coordinating with Sales, Customer Success, Support, Marketing, and Product. Maintain account plans, CRM data, forecasts, and account health insights while helping customers achieve value from adopted learning products. The role requires managing multiple priorities, sharing customer and market feedback, and leading internal reviews for strategic accounts.

Lead administration and optimization of the Snowflake data warehouse. Design and enforce data management and security policies, tune performance and costs, lead migrations and ETL initiatives, manage Snowflake roles/SSO, mentor DBAs, and maintain architecture documentation while collaborating with data engineers and analysts.

Contract Security Analyst (3-month) responsible for rapid incident response, threat hunting, and security investigations. Tune detection rules and access controls, analyze logs and trends, produce concise reports, and communicate findings to IT and leadership. Collaborate across teams to mitigate threats and refine security strategies. Scripting/automation (PowerShell, KQL, Python) is preferred.

Supports international sales and marketing initiatives by preparing presentations, catalogs, newsletters, promotional materials, customer communications, and campaign resources. Coordinates calendars, timelines, product information, trade shows, meetings, and follow-up activities across global markets. Maintains marketing and customer data, conducts market and competitor research, and collaborates with Sales, Marketing, Editorial, Production, Operations, and external partners to keep projects on schedule.

Manages production editorial processes for adult fiction and nonfiction books from manuscript through bound book, including paperback conversions. Responsibilities include electronic styling, copyediting, proofreading, indexing, freelancer management, page-proof revisions, jacket and ancillary copy review, quality control, scheduling coordination, workflow tracking, and compliance with editorial, legal, and departmental procedures.

Drive adoption of Macmillan Learning products across a multi-state higher education territory by developing sales strategies, presenting to decision-makers, supporting post-sale implementations (LMS integration, course customization), training VIP adopters, mentoring reps, and contributing market feedback to product teams. Frequent travel for campus visits, conferences, and events is required.

Support Barnes & Noble and Canadian accounts by preparing sales materials and reports, tracking sales and projects, communicating across departments, and attending seasonal planning meetings. Provide administrative and analytical support to account managers to enable sales calls and presentations.

Acquire and edit primarily romance titles, manage 5–8 titles yearly, develop manuscripts, negotiate terms, prepare marketing and jacket copy, coordinate with production/design/marketing/publicity, maintain agent and author relationships, and shepherd books through acquisition to publication.