Jobs at Macmillan

Owns organizational benefits strategy, plan design, vendor relationships, compliance, executive reporting, and team oversight. Manages benefits staff, escalated issues, vendor selection and negotiations, retirement plan governance, automation initiatives, and open enrollment or wellness programs. Advises leadership on regulatory risk, develops repeatable processes, and ensures accurate, responsive benefits administration.

Develops educator engagement strategies for new and early-lifecycle high school products. Builds relationships with educators and districts, gathers market insights, identifies launch barriers, supports paid pilots and early adopters, validates marketing messaging, and provides recommendations to Product, Sales, Marketing, and leadership. Tracks market-readiness indicators and helps create scalable educator engagement frameworks.

Supports custom publishing projects by formatting manuscripts, preparing front matter and tables of contents, proofreading materials, researching photos, tracking permissions, maintaining Jira tickets, testing ePub files, compiling PDF eBooks, creating assessment content, reviewing courseware, and updating project documentation. The role requires strong organization, attention to detail, communication, deadline management, and proficiency with office, collaboration, and PDF tools.

Supports content workflow operations through file fulfillment, vendor coordination, DAM archiving quality control, copyright registration tracking, CMS collection management, and data retrieval. The contractor maintains accurate records, reports, errata documentation, litigation-related research packages, and deposit copy tracking while handling confidential materials and coordinating with internal stakeholders and external vendors.

Supports in-house employment counsel with workplace compliance, policy and agreement drafting, subpoenas, litigation and e-discovery, internal investigations, worker classification reviews, and legal research. Coordinates employment claims, agency inquiries, document collections, redactions, litigation holds, and compliance documentation across jurisdictions.

Coordinate production workflows for self-paced online learning courses across content, rights, marketing, platform teams, vendors, and partners. Manage Jira boards, timelines, task tracking, content handoffs, meetings, documentation, vendor onboarding, and status reporting. Identify workflow blockers, recommend process improvements, and support automation initiatives to maintain operational continuity throughout the pilot program.

Own and close small-revenue sales opportunities from qualification through execution. Develop personalized multi-channel outreach, maintain active prospect relationships, and partner with senior sales representatives, marketing, and sales operations. Use generative AI, CRM data, and modern sales tools to identify pipeline opportunities, test outbound tactics, maintain accurate Salesforce records, review pipeline health, and direct contractors as needed.

Executive finance and operations leader reporting to the CEO, responsible for financial planning, reporting, pricing, commercial strategy, manufacturing, international operations, partnerships, vendor management, enterprise project governance, risk, and transformation. The role advises executive and board stakeholders, drives performance transparency, oversees strategic investments and negotiations, and leads multidisciplinary teams while advancing responsible AI and technology-enabled process improvement.

Drive the full engagement cycle for an AI-powered EdTech simulation platform, including prospect research, outbound outreach, consultative discovery, product demonstrations, instructor onboarding, pilot activation, adoption monitoring, feedback synthesis, and Salesforce reporting. The contractor will build higher education pilot opportunities, support classroom implementation, identify adoption barriers, document market insights, and develop continuation and advocacy plans.

Acquire and publish primarily fiction titles, negotiate acquisition terms, edit manuscripts, develop author careers, and build a cohesive publishing list. The Senior Editor collaborates with agents, authors, and internal departments to position books, prepare launch materials, maintain schedules, mentor colleagues, and supervise one employee. The role requires strong editorial judgment, industry relationships, fiction-market expertise, contract familiarity, and at least eight years of book publishing experience.

Build and manage relationships with educators, administrators, and technical contacts; monitor account health using Power BI, Amplitude, and Salesforce; lead customer training; troubleshoot access issues; create educational resources; support renewals and digital upsells; and collaborate cross-functionally to drive product adoption and customer success.

Leads day-to-day community management and growth across branded social channels, developing platform-specific voices, engagement plans, and cross-promotional campaigns. Collaborates with marketing and communications teams to amplify books, authors, seasonal initiatives, and social commerce. Uses social listening and analytics tools to monitor sentiment, behavior, engagement, and growth, translating insights into recommendations. Creates select social content, manages content calendars, and stays current on evolving platforms, technologies, and community trends.

Creates original digital math questions, hints, solutions, and feedback that assess conceptual understanding and address student misconceptions. Reviews content for mathematical, grammatical, and pedagogical accuracy, enters materials into content software, and provides corrective feedback to other contractors. Requires a mathematics master's or doctoral degree and recent higher-education math teaching or tutoring experience, including courses such as algebra, calculus, precalculus, or linear algebra.

Operate forklifts and other rolling equipment to pick, move, stage, stack, load, and unload warehouse products. Verify quantities, labels, paperwork, and shipment accuracy; inspect products for damage; use scanners, Pick-To-Voice, and WMS systems; perform packing, putaway, replenishment, cycle counting, and inventory transfers. Maintain safety, security, housekeeping, and quality standards while handling books and working at elevations up to 30 feet.

Evaluates and negotiates commercial purchase agreements, master service agreements, RFP terms, and student data privacy agreements for education customers. Ensures compliance with FERPA, COPPA, and internal security requirements; manages contract repository metadata and audit readiness; produces contract status and KPI reports; monitors renewals and license expirations; and partners with Sales, Finance, Legal, and Information Security.

Provides first-level technical support through phone, email, chat, ticketing, and remote assistance. Troubleshoots Windows, Microsoft 365, authentication, endpoint, VPN, account, and access issues; manages incidents and service requests against SLAs; documents resolutions; escalates complex problems; administers Active Directory; supports onboarding, hardware setup, software installation, and provisioning; and collaborates with infrastructure, application, networking, and security teams.

Lead and develop a team of Sales Specialists to drive growth in higher education disciplines. Provide coaching, field support, cross-functional coordination with Marketing and Editorial, sales strategy execution, forecasting, and market feedback. Travel frequently to support sales meetings, conferences, and training; manage hiring, training, and performance of direct reports.

Own a Wisconsin territory selling Macmillan Learning course materials and Achieve to higher education customers. Develop territory strategies, identify adoption opportunities, conduct discovery conversations, deliver tailored demonstrations, and manage multi-stakeholder sales cycles from initial interest through implementation. Build long-term relationships with faculty and institutional decision-makers, maintain Salesforce pipeline records and forecasts, collaborate with marketing and customer success, manage travel and budgets, and share market insights. The role requires extensive territory travel, campus visits, seasonal schedule flexibility, and frequent overnight trips.

Own relationships across a portfolio of higher-education accounts, manage renewals and account health, identify growth opportunities, and coordinate with Sales, Customer Success, Support, Marketing, and Product. Maintain account plans, CRM data, and forecasts while gathering customer feedback and supporting adoption and value realization. The remote role covers Kansas City, Missouri, Chicago, Madison, Milwaukee, Minnesota, and Iowa.

Manage a portfolio of higher-education accounts by building stakeholder relationships, protecting renewals, identifying growth opportunities, and coordinating with Sales, Customer Success, Support, Marketing, and Product. Maintain account plans, CRM data, forecasts, and account health insights while helping customers achieve value from adopted learning products. The role requires managing multiple priorities, sharing customer and market feedback, and leading internal reviews for strategic accounts.