Jobs at Macmillan

Operate ground-level equipment to receive, move, and process inbound inventory. Verify documentation, label and record quantities into the MRP system, report variances/damage, support Cubi-Scan and pallet stripping, maintain safety and cleanliness, and perform other assigned warehouse tasks.

Acquire and publish primarily fiction titles, negotiate acquisition terms, edit manuscripts, develop author careers, and build a cohesive publishing list. The Senior Editor collaborates with agents, authors, and internal departments to position books, prepare launch materials, maintain schedules, mentor colleagues, and supervise one employee. The role requires strong editorial judgment, industry relationships, fiction-market expertise, contract familiarity, and at least eight years of book publishing experience.

Own relationships across a portfolio of higher-education accounts, manage renewals and account health, identify growth opportunities, and coordinate with Sales, Customer Success, Support, Marketing, and Product. Maintain account plans, CRM data, and forecasts while gathering customer feedback and supporting adoption and value realization. The remote role covers Kansas City, Missouri, Chicago, Madison, Milwaukee, Minnesota, and Iowa.

Conduct workplace investigations, maintain multi-jurisdictional employment policies, advise on performance management, accommodations, leave, and employee relations matters, and draft employment and severance agreements. Support agency inquiries, subpoenas, litigation holds, document collection, contractor classification reviews, regulatory research, and pre-litigation risk mitigation. The role partners closely with Employment Counsel and Human Resources across a distributed workforce.

Leads a team of Royalty Managers and oversees end-to-end royalty statement preparation, analysis, review, issuance, contract processing, payment approvals, tax compliance, and issue resolution. Ensures accuracy, contractual compliance, timely payments, and effective stakeholder communication. Drives process improvements, manages escalations, supports workflow and resource planning, and collaborates with internal departments and external authors and agents.

Leads the strategic and operational infrastructure supporting Sales and Customer Success, including reporting, forecasting, CRM governance, territory planning, compensation input, vendor management, and process improvement. Manages the Revenue Operations team and partners cross-functionally on systems, automation, and AI initiatives. Owns the function’s operating model, technology strategy, data quality, KPI framework, and long-term evolution.

Supports Royalty Managers with preparing, reviewing, analyzing, and issuing royalty statements. Responsibilities include validating royalty terms, reviewing banking and tax forms, processing payee changes, researching sales data, resolving exceptions, preparing manual statements, responding to royalty inquiries, and assisting with payment registers and requests. The role requires strong organization, communication, Excel, database, and analytical skills, with 1–2 years of relevant experience preferred.

Administers Xflow, Concur, Tipalti, and SAP-connected P2P systems. Responsibilities include user provisioning, access controls, system monitoring, troubleshooting, integrations, compliance audits, configuration, UAT, documentation, master-data standardization, and process improvement. Partners with Accounts Payable, Procurement, IT, and vendors to resolve issues and implement reliable, secure technology solutions.

Plans and oversees multimedia editorial projects for high school educational products, coordinating authors, vendors, freelancers, and internal teams. Manages schedules, budgets, workflows, content quality, and stakeholder communications. Evaluates user needs and platform functionality, supports marketing and sales materials, and improves editorial processes through AI and automation. The role also recruits and manages external contributors, assesses project status, and promotes products through conferences and presentations.

Leads Virginia distribution operations and process improvement across a high-volume, high-SKU print book fulfillment facility. Owns cross-functional initiatives involving automation, systems, infrastructure, workflow optimization, budgets, risks, vendors, and operational performance. Partners with warehouse, logistics, inventory, customer service, finance, senior leadership, and distribution clients to improve scalability, efficiency, service levels, and execution. Requires extensive warehouse or supply chain leadership experience and accountability for large-scale operational outcomes.

Develops educator engagement strategies for new and early-lifecycle high school products. Builds relationships with educators and districts, gathers market insights, identifies launch barriers, supports paid pilots and early adopters, validates marketing messaging, and provides recommendations to Product, Sales, Marketing, and leadership. Tracks market-readiness indicators and helps create scalable educator engagement frameworks.

Design marketing campaigns and brand assets across digital, social, video, print, merchandise, and packaging channels. Maintain brand guidelines, photograph products, create motion graphics and video overlays, manage digital assets, prepare print-ready files, and update promotional decks and databases. Collaborate with editorial, marketing, art, and external partners to develop visual concepts and execute product and promotional materials.

Owns organizational benefits strategy, plan design, vendor relationships, compliance, executive reporting, and team oversight. Manages benefits staff, escalated issues, vendor selection and negotiations, retirement plan governance, automation initiatives, and open enrollment or wellness programs. Advises leadership on regulatory risk, develops repeatable processes, and ensures accurate, responsive benefits administration.

Coordinate production workflows for self-paced online learning courses across content, rights, marketing, platform teams, vendors, and partners. Manage Jira boards, timelines, task tracking, content handoffs, meetings, documentation, vendor onboarding, and status reporting. Identify workflow blockers, recommend process improvements, and support automation initiatives to maintain operational continuity throughout the pilot program.

Executive finance and operations leader reporting to the CEO, responsible for financial planning, reporting, pricing, commercial strategy, manufacturing, international operations, partnerships, vendor management, enterprise project governance, risk, and transformation. The role advises executive and board stakeholders, drives performance transparency, oversees strategic investments and negotiations, and leads multidisciplinary teams while advancing responsible AI and technology-enabled process improvement.

Drive the full engagement cycle for an AI-powered EdTech simulation platform, including prospect research, outbound outreach, consultative discovery, product demonstrations, instructor onboarding, pilot activation, adoption monitoring, feedback synthesis, and Salesforce reporting. The contractor will build higher education pilot opportunities, support classroom implementation, identify adoption barriers, document market insights, and develop continuation and advocacy plans.

Leads day-to-day community management and growth across branded social channels, developing platform-specific voices, engagement plans, and cross-promotional campaigns. Collaborates with marketing and communications teams to amplify books, authors, seasonal initiatives, and social commerce. Uses social listening and analytics tools to monitor sentiment, behavior, engagement, and growth, translating insights into recommendations. Creates select social content, manages content calendars, and stays current on evolving platforms, technologies, and community trends.

Provides first-level technical support through phone, email, chat, ticketing, and remote assistance. Troubleshoots Windows, Microsoft 365, authentication, endpoint, VPN, account, and access issues; manages incidents and service requests against SLAs; documents resolutions; escalates complex problems; administers Active Directory; supports onboarding, hardware setup, software installation, and provisioning; and collaborates with infrastructure, application, networking, and security teams.

Lead and develop a team of Sales Specialists to drive growth in higher education disciplines. Provide coaching, field support, cross-functional coordination with Marketing and Editorial, sales strategy execution, forecasting, and market feedback. Travel frequently to support sales meetings, conferences, and training; manage hiring, training, and performance of direct reports.

Own a Wisconsin territory selling Macmillan Learning course materials and Achieve to higher education customers. Develop territory strategies, identify adoption opportunities, conduct discovery conversations, deliver tailored demonstrations, and manage multi-stakeholder sales cycles from initial interest through implementation. Build long-term relationships with faculty and institutional decision-makers, maintain Salesforce pipeline records and forecasts, collaborate with marketing and customer success, manage travel and budgets, and share market insights. The role requires extensive territory travel, campus visits, seasonal schedule flexibility, and frequent overnight trips.