Jobs at Lyrebird Health

The Product Engineering Manager will lead the engineering workflows team, ensuring operational readiness, quality, and stability while driving the delivery of production-grade AI systems in a clinically sensitive environment.

The role involves working closely with the product team to develop and scale features, utilizing full-stack technologies in a fast-paced environment.

As a Forward Deployed Engineer, you will design and implement integrations for healthcare systems, collaborate with technical stakeholders, and ensure production-grade code delivery, enhancing customer solutions.

Provide empathetic, timely support to clinicians across live chat, phone, and training. Own cases end-to-end, de-escalate issues, translate technical concepts into clear guidance, surface product pain points, and collaborate internally to improve clinician experience.

Manage a high-volume portfolio of SMB healthcare accounts from onboarding to renewal and expansion. Drive rapid adoption, identify and mitigate churn risk, analyze usage data to prioritize work, lead renewals and upsells, build advocate relationships with clinicians, and feed customer insights into product and implementation teams while improving SMB success playbooks.

The Account Executive will manage the full sales cycle for GP clinics, including demos, onboarding, and expanding relationships, while collaborating across teams to enhance market strategies.