Jobs at Luminance

Leads and develops a team of Legal Implementation Specialists while overseeing complex customer implementations. Responsibilities include reviewing solution designs, managing delivery risk, planning onboarding capacity and timelines, supporting strategic accounts, establishing implementation standards, and partnering with Customer Success and Product. The role uses delivery data to improve quality, reduce rework, strengthen customer outcomes, and develop repeatable implementation practices across a global SaaS delivery function.

Serves as the primary HR partner for the New York office and U.S. employees. Provides manager coaching, employee relations support, policy and compliance guidance, performance and compensation assistance, HR reporting, and employee lifecycle support. Maintains confidential records, advises on HR processes, supports engagement and inclusion initiatives, and contributes to cross-functional people projects and strategic HR initiatives.

Supports sales execution and GTM operations through CRM administration, sales reporting, performance analysis, process improvement, and cross-functional coordination. Manages deal desk activities by reviewing pricing, discounts, contract terms, commercial structures, and approval requirements. Ensures transactions comply with company policies and approval frameworks while serving as an escalation point for complex or high-value deals.

Entry-level Product Specialist supporting prospective and existing customers using Luminance’s legal AI technology. Responsibilities include managing Proof of Value projects, understanding customer use cases, advising prospects, supporting sales conversion, coordinating technical issue resolution, and designing custom workflows. The role requires strong communication, presentation, organization, problem-solving, and customer relationship skills, with international business travel opportunities.

Entry-level Product Specialist supporting prospective and existing customers using Luminance’s AI technology. Responsibilities include managing Proof of Value projects, understanding customer use cases, advising prospects, supporting sales conversion, coordinating technical issue resolution, and designing custom workflows. The role requires strong communication, organization, problem-solving, and customer relationship skills, along with a scientific or analytical degree.

Leads and develops a US-based Product Specialist team delivering product demonstrations, Proof of Value trials, and complex customer engagements. Partners with Sales on enterprise opportunities, translates customer requirements into use cases, coaches specialists, monitors capacity and performance, and collaborates with Product, R&D, Customer Success, Support, and Operations to improve customer experience and scale processes. The role remains hands-on in high-value opportunities and requires strong enterprise software, presentation, commercial, analytical, and team leadership experience.

Leads and scales Luminance’s Product Specialist organization, overseeing strategy, performance, leadership development, recruitment, training, and workforce planning. Partners with Sales on complex enterprise opportunities, directs discovery, demonstrations, and Proof of Value trials, and represents the company with senior customers. Establishes scalable engagement processes, KPIs, and capacity plans while sharing market insights with Product and R&D. Supports continuity across evaluation, implementation, and adoption in a rapidly growing international business.

Manage multiple enterprise customer implementation programs from initiation through stabilization. Responsibilities include project planning, governance, stakeholder communication, risk and change management, executive reporting, resource coordination, budget and milestone tracking, and issue resolution. The role partners with Product, Engineering, Customer Success, Support, Delivery, and leadership teams to ensure implementations meet customer objectives, contractual commitments, timelines, and quality standards while improving implementation processes and reporting.

Manage multiple enterprise customer implementation programs from initiation through stabilization. Coordinate cross-functional teams, maintain project plans and governance, manage risks and dependencies, facilitate steering committees, provide executive reporting, monitor budgets and milestones, and ensure delivery aligns with contractual commitments and customer objectives. The role also supports implementation process improvements and strategic customer initiatives.

Manage multiple enterprise customer implementation programs from initiation through post-launch stabilization. Develop project plans, governance frameworks, risk logs, timelines, and executive reporting. Coordinate Product, Engineering, Customer Success, Support, Delivery, and customer stakeholders. Lead steering committees, monitor budgets and milestones, resolve risks and dependencies, manage scope changes, and ensure contractual and business objectives are met. Improve implementation methodologies, operational processes, and reporting standards while supporting strategic customer initiatives.

Build and grow Luminance’s global consulting and advisory partner ecosystem. Develop strategic partner plans, generate partner-sourced pipeline, support co-selling, lead onboarding and enablement, create joint solutions, coordinate co-marketing, and track commercial outcomes. Collaborate with Sales, Marketing, Product, Solutions, Customer Success, RevOps, Legal, and leadership across regions and cultures.

Lead complex enterprise implementations of the Luminance contract intelligence platform, managing discovery, configuration, timelines, risks, stakeholder expectations, and customer outcomes. Coach colleagues, improve implementation playbooks and training assets, establish scalable configuration standards, and provide structured product feedback. The role requires strong contract and commercial workflow knowledge, executive communication, prioritization, judgment, AI prompt development, and experience delivering legal tech or B2B SaaS implementations.

Lead complex enterprise implementations of the Luminance contract intelligence platform, from discovery and configuration through customer adoption. Manage concurrent projects, resolve delivery risks, guide senior stakeholders, and ensure implementations meet milestones and deliver lasting value. Coach colleagues, improve playbooks and training materials, establish configuration standards, and provide structured customer insights to Product. The role requires strong legal and commercial workflow knowledge, executive communication, prioritization, judgment, and experience crafting and teaching effective AI prompts.

Leads complex, high-value enterprise implementations of the Luminance contract intelligence platform. Responsibilities include discovery, scalable configuration design, portfolio and risk management, stakeholder communication, implementation recovery, coaching colleagues, developing playbooks and training assets, and providing structured product feedback. The role requires strong legal and commercial workflow knowledge, executive credibility, sound judgment, and experience crafting and teaching effective AI prompts.

Lead multiple customer implementations of the Luminance contract intelligence platform. Responsibilities include discovery, requirements analysis, configuration, training, project tracking, risk escalation, issue resolution, and best-practice guidance. The role partners with Customer Success, Product, and Support to help legal and commercial customers adopt the platform independently, while improving repeatable implementation processes and developing expertise in legal technology, AI-enabled contracting, and enterprise software delivery.

The Product Manager will drive AI-powered solutions for legal teams and other business functions, overseeing the product lifecycle and ensuring cross-functional collaboration.

As a Product Specialist Associate, you'll support the Sales team in customer engagement, demonstrations, and project management, ensuring successful implementation of AI technology in legal contexts.

The Product Designer will create user-centered designs for AI-powered enterprise solutions, collaborating with teams and leading the design process from research to prototyping.

The VP of Sales will lead US revenue initiatives, scale the sales team, execute a growth strategy, and ensure high-performance sales across enterprise deals.

Generate new business opportunities through cold calling, targeted prospecting, social selling, and strategic outreach. Secure qualified meetings for Account Executives, promote company events, meet sales KPIs, collaborate with Sales and Marketing on campaigns, and build relationships with senior decision-makers and customer-facing teams.