Teams at Luminance

Leads and develops a team of Legal Implementation Specialists while overseeing complex customer implementations. Responsibilities include reviewing solution designs, managing delivery risk, planning onboarding capacity and timelines, supporting strategic accounts, establishing implementation standards, and partnering with Customer Success and Product. The role uses delivery data to improve quality, reduce rework, strengthen customer outcomes, and develop repeatable implementation practices across a global SaaS delivery function.

Serves as the primary HR partner for the New York office and U.S. employees. Provides manager coaching, employee relations support, policy and compliance guidance, performance and compensation assistance, HR reporting, and employee lifecycle support. Maintains confidential records, advises on HR processes, supports engagement and inclusion initiatives, and contributes to cross-functional people projects and strategic HR initiatives.

Supports sales execution and GTM operations through CRM administration, sales reporting, performance analysis, process improvement, and cross-functional coordination. Manages deal desk activities by reviewing pricing, discounts, contract terms, commercial structures, and approval requirements. Ensures transactions comply with company policies and approval frameworks while serving as an escalation point for complex or high-value deals.