Teams at Luminance

Lead global HR operations across the employee lifecycle, including recruitment, onboarding, performance management, career development, employee relations, benefits, compliance, and HR administration. Manage HR coordinators in London and New York, advise leadership and managers on UK and international employment practices, and improve people processes, engagement, and company culture during continued international growth.

Leads and develops a team of Legal Implementation Specialists while overseeing complex customer implementations. Responsibilities include reviewing solution designs, managing delivery risk, planning onboarding capacity and timelines, supporting strategic accounts, establishing implementation standards, and partnering with Customer Success and Product. The role uses delivery data to improve quality, reduce rework, strengthen customer outcomes, and develop repeatable implementation practices across a global SaaS delivery function.

Serves as the primary HR partner for the New York office and U.S. employees. Provides manager coaching, employee relations support, policy and compliance guidance, performance and compensation assistance, HR reporting, and employee lifecycle support. Maintains confidential records, advises on HR processes, supports engagement and inclusion initiatives, and contributes to cross-functional people projects and strategic HR initiatives.