Jobs at Lumeris

Leads strategic provider and health system partnership development for selective market expansion. Responsibilities include identifying and cultivating executive relationships, analyzing market and financial opportunities, developing value propositions and business cases, structuring value-based care and joint-venture arrangements, managing partnership pipelines, and coordinating cross-functional teams through diligence, contracting, and execution. The role requires extensive healthcare business development experience, executive presence, managed care expertise, and travel up to 50%.

Leads the enterprise member journey management practice, including journey design, governance, optimization, digital portal and mobile app roadmaps, feedback systems, and Member 360 analytics. Partners with clinical, quality, care management, network, provider engagement, technology, and data teams to improve member experience and health plan outcomes. Translates member insights into product requirements, operational workflows, executive dashboards, and interventions supporting CAHPS, HEDIS, HOS, and STARs performance.

Leads customer success strategy, account retention, expansion, adoption, and satisfaction for healthcare technology customers. Builds and manages a high-performing Customer Success Manager team while directly owning key accounts in a player-coach capacity. Partners with Product, Enablement, and Technical teams to drive onboarding, activation, customer health monitoring, reporting, and value realization. Develops success metrics, best practices, training, and data-driven programs supporting AI-powered value-based care solutions.

Principal Mobile Software Engineer responsible for designing, developing, testing, debugging, and architecting complex mobile and software systems. Leads Agile development teams, reviews code, guides technical strategy, evaluates technologies, and ensures reliable, scalable delivery. The role includes mentoring engineers, establishing development standards, supporting infrastructure deployment, managing testing, and serving as a mobile engineering subject matter expert. Preferred experience includes React Native, cloud platforms, mobile security, CI/CD, app store delivery, Firebase, backend APIs, monitoring, and incident response.

The Director of Product and Solutions Management will lead AI-driven healthcare services, overseeing product lifecycle, development, and team management. Responsibilities include creating strategic roadmaps, optimizing service delivery, and fostering innovation within the team.

Leads end-to-end healthcare technology implementations from kickoff through go-live, managing timelines, budgets, resources, risks, integrations, training, operational readiness, and transition to Customer Success. Provides strategic direction, coaches cross-functional teams, coordinates clients and vendors, oversees implementation methodologies, resolves impediments, and drives process standardization and continuous improvement across complex health plan programs.

Designs and executes end-to-end, functional, regression, manual, automated, and security testing for AI-driven clinical and patient workflows. Translates requirements into test cases, validates AI conversations and data integrity, tracks defects, maintains requirements traceability, and supports release signoffs. Collaborates with Product, Engineering, Data Science, clinical, and distributed QA teams to ensure software quality, clinical safety, compliance, and user trust.

Own demand generation and account-based marketing initiatives for a healthcare platform targeting large health systems. Develop quarterly marketing plans, manage budgets, execute integrated paid, content, event, outbound, and nurturing campaigns, and collaborate with Sales, SDRs, Product Marketing, and Corporate Communications. Build performance dashboards, optimize campaign spend and funnel velocity, produce marketing and sales enablement assets, and support trade shows and event activations.

Lead development of production voice AI and clinical models: build real-time conversational agents, train and fine-tune neural networks and LLMs on clinical data, create simulation and evaluation pipelines, ensure safety and quality, and partner with cross-functional teams while mentoring junior staff.

The GCP AI Engineer will lead development of AI solutions on Google Cloud to enhance patient care, automate workflows, and ensure operational reliability through integrated AI systems in healthcare data environments.