Jobs at Lucidya

Lead the technical direction, architecture, quality, evaluation, reliability, and production delivery of Lucidya’s AI agent platform. Build production code, develop LLM applications and evaluation pipelines, establish monitoring and guardrails, debug incidents, prototype new models and voice capabilities, and mentor AI engineers. Partner with Product and Engineering on requirements, platform capabilities, deployment, and scaling.

Manage production PostgreSQL and MySQL databases across AWS, GCP, and self-managed environments. Responsibilities include performance tuning, monitoring, backups, point-in-time recovery, replication, high availability, disaster recovery, upgrades, migrations, security, automation, incident response, and root-cause analysis. Collaborate with engineering, DevOps, SRE, and cloud teams to improve reliability, scalability, change management, and operational documentation.

Build and maintain CI/CD pipelines, deploy containerized applications with Docker and Kubernetes, manage cloud infrastructure through Infrastructure as Code, and improve monitoring, logging, alerting, automation, and reliability. Troubleshoot deployment and infrastructure issues, support developers, participate in incident resolution, document processes, and onboard services onto Kubernetes environments.

Manage customer success for government and public-sector B2B SaaS clients. Responsibilities include onboarding, product education, adoption and utilization growth, relationship management, feedback collection, NPS monitoring, renewals, and identifying up-selling or cross-selling opportunities. The role partners with Support, Professional Services, Product, and Sales teams and requires communication with Arabic- and English-speaking customers.

Analyzes social media performance, post metrics, audience engagement, and user behavior to evaluate campaigns and brands. Produces reports with findings and recommendations for internal and external stakeholders, identifies poorly performing content, advises content creators, monitors brand mentions, researches emerging trends, and tracks current events and pop culture to improve engagement and brand awareness.

Build and maintain production-grade frontend applications using React, JavaScript, and TypeScript. Develop reusable components, integrate REST APIs and real-time services, manage application state, and work with WebSockets, Socket.IO, RabbitMQ, React Query, and Redux. Write unit, integration, and end-to-end tests with Jest and Playwright, debug issues, participate in reviews, collaborate across teams, and use AI tools to improve development productivity while maintaining quality and security.

Own and improve the reliability, scalability, and resilience of Lucidya’s cloud infrastructure. Responsibilities include managing AWS, GCP, or Azure environments; operating Kubernetes clusters; implementing Infrastructure as Code with Terraform; improving observability and alerting; responding to incidents and conducting root cause analysis; automating operational tasks; optimizing infrastructure costs; and collaborating on CI/CD and deployment reliability.

Support customer and product marketing communication by organizing feedback, product questions, and feature requests; drafting customer communications; maintaining help-center and knowledge resources; creating product updates, FAQs, release notes, and education content; identifying recurring questions and knowledge gaps; and summarizing customer insights to improve communication and product adoption.

Supports planning and execution of customer campaigns, promotional initiatives, growth activations, webinars, community events, and customer sessions. Assists with event logistics, communications, attendee materials, run-of-show documents, follow-up, campaign messaging, email invitations, and creative assets. Conducts SEO and AEO keyword and content research, supports on-page optimization, researches partnership and community opportunities, and organizes post-activation feedback.

The Project Manager at Lucidya will oversee project delivery, ensuring alignment across teams, managing risks, and maintaining project governance frameworks to drive successful outcomes in client projects and internal initiatives.

Lead and scale an enterprise B2B SaaS sales organization: coach sales team, win complex high-value deals, drive pipeline generation, improve forecasting and CRM discipline, build senior customer relationships, and partner cross-functionally to accelerate revenue growth.

As a Sales Development Representative intern, you will research companies, engage prospects, qualify leads, and maintain records in the CRM while learning from experienced sales professionals.

Partner with Sales to translate customer needs into solutions, lead demos/workshops and POCs, respond to RFIs/RFPs, support complex sales cycles, and hand off to Customer Success while feeding product and marketing insights back internally.

The Sr Account Executive will drive revenue by selling autonomous AI solutions to CX leaders, managing enterprise sales cycles, and building strong business cases while navigating complex organizational structures.

The Talent Acquisition Lead at Lucidya will build talent pipelines, enhance graduate hiring initiatives, and create exceptional candidate experiences, shaping the company's culture and hiring processes for lasting impact.

Interns will develop features and work on short term projects in Machine Learning and Big Data, learning in a dynamic team under the CTO.

As an Inside Sales Account Executive, you'll manage full-cycle sales targeting mid-sized organizations, closing deals within 30-60 days, and maintaining an accurate CRM.

Design, operate, and optimize a large-scale distributed architecture and microservices. Troubleshoot production issues and improve API gateways, ensuring system reliability and performance. Engage in CI/CD improvements and contribute to service decoupling.

Own end-to-end product design for complex, data-heavy B2B SaaS features. Translate ambiguous problems into wireframes, prototypes, and high-fidelity UI; collaborate with Product, Engineering, and Research; run usability testing and iterate; contribute to design systems; design bilingual (Arabic/English, RTL) enterprise experiences.

Lead and scale Lucidya's B2B SaaS sales organisation: develop sales strategy, coach and manage a high-performing sales team, win complex high-value deals, drive pipeline and forecast accuracy, build senior customer relationships, and partner cross-functionally to improve commercial effectiveness and revenue growth.