Jobs at Lucidya

Provide first-line customer support across chat, email, and ticketing in Arabic and English; troubleshoot issues, perform initial debugging, document interactions, escalate to Technical Support/Engineering, contribute to knowledge base, and work rotational shifts for 24/7 coverage.

Provide Level 2/3 technical support for a B2B AI-native SaaS platform: diagnose API, authentication, data sync, and configuration issues; analyze logs; reproduce problems; document findings; collaborate with Customer Support and Engineering; contribute runbooks and knowledge base; work rotational shifts including evenings and weekends.

Lead and scale Lucidya's B2B SaaS sales organisation: develop sales strategy, coach and manage a high-performing sales team, win complex high-value deals, drive pipeline and forecast accuracy, build senior customer relationships, and partner cross-functionally to improve commercial effectiveness and revenue growth.

The Enterprise Account Executive drives revenue growth, builds strategic account plans, manages long sales cycles, engages C-level stakeholders, and ensures smooth onboarding while maintaining a focus on revenue outcomes.

As a Government Account Executive, you'll drive revenue growth in public sector accounts, manage end-to-end sales cycles, and build long-term partnerships with government entities, while navigating procurement processes and ensuring compliance.

As a Sr. Customer Success Manager at Lucidya, you'll educate customers, enhance product adoption, build relationships, and monitor feedback for excellent service delivery.

As a DevOps Engineer at Lucidya, you'll enhance CI/CD pipelines, manage Kubernetes environments, and automate infrastructure while ensuring system reliability and performance. Collaboration with engineering teams to improve operational efficiency is crucial.

Own backlog readiness and translate customer problems, product strategy, and business priorities into clear user stories, acceptance criteria, and workflows. Align product, design, engineering, QA, and customer teams to reduce delivery friction, define edge cases, and support smooth launches. Break initiatives into smaller releases, identify risks and dependencies, and ensure work enters development with minimal unanswered questions to deliver customer value predictably.

Lead and build Lucidya's Legal & Compliance function: own legal, governance, risk, compliance, and data protection programs; streamline contracting; manage GRC and certifications (ISO27001, SOC2, NIST, GDPR, PDPL); act as Data Protection Officer; support corporate matters, M&A, entity formation for regional expansion; and build a lean internal team while managing external counsel.

The People Systems & Automation Lead will improve HR operations by automating processes, managing data integrity across HR systems, and enhancing onboarding experiences.

As a Customer Success Manager, you'll educate clients on products, enhance engagement, monitor feedback, and drive customer loyalty. You'll collaborate across teams to ensure exceptional customer experiences.

The Business Development Director leads global partnership strategy to drive growth, manages partner relationships, oversees training, and negotiates contracts.

The Project Manager at Lucidya will oversee project delivery, ensuring alignment across teams, managing risks, and maintaining project governance frameworks to drive successful outcomes in client projects and internal initiatives.

As a Sales Development Representative intern, you will research companies, engage prospects, qualify leads, and maintain records in the CRM while learning from experienced sales professionals.

The Sr Account Executive will drive revenue by selling autonomous AI solutions to CX leaders, managing enterprise sales cycles, and building strong business cases while navigating complex organizational structures.

The Talent Acquisition Lead at Lucidya will build talent pipelines, enhance graduate hiring initiatives, and create exceptional candidate experiences, shaping the company's culture and hiring processes for lasting impact.

The Director of Customer Experience leads initiatives to enhance customer journeys, drives retention, optimizes customer satisfaction, and manages a high-performing team to achieve business objectives.

As a Site Reliability Engineer, you will ensure the stability and scalability of cloud infrastructure, manage Kubernetes clusters, optimize environments, and automate workflows. You'll collaborate with teams to improve system performance and reliability, anticipating and designing against potential issues.

Interns will develop features and work on short term projects in Machine Learning and Big Data, learning in a dynamic team under the CTO.

Design, operate, and optimize a large-scale distributed architecture and microservices. Troubleshoot production issues and improve API gateways, ensuring system reliability and performance. Engage in CI/CD improvements and contribute to service decoupling.