Jobs at Lucidya

Owns day-to-day HR operations, including end-to-end onboarding, payroll coordination, employment contracts, government portal submissions, employee records, HR systems, and compliance with Saudi Labour Law. The role requires highly organized, detail-oriented execution, proactive communication, ownership, and collaboration with People, Finance, Talent Acquisition, and HR Business Partners.

Leads product strategy and portfolio direction across multiple B2B SaaS products, owning customer discovery, product outcomes, commercial performance, roadmap alignment, and delivery. Hires and coaches product managers, partners with Engineering, Design, Sales, Customer Success, Finance, and Product Marketing, and drives measurable improvements in adoption, satisfaction, retention, revenue, quality, and execution.

Lead FP&A activities including budgeting, forecasting, financial modeling, variance analysis, KPI reporting, and business partnering. Build the FP&A function from scratch, establish reporting structures and data processes, provide strategic insights to senior leadership, support growth initiatives and M&A analysis, and drive cost optimization and revenue enhancement. The role also prepares management reports, supports investor due diligence, and collaborates with Sales, Marketing, Operations, and other cross-functional teams.

Build and maintain CI/CD pipelines, deploy and operate Dockerized applications in Kubernetes, provision cloud infrastructure with Infrastructure as Code, and improve monitoring, logging, alerting, reliability, and automation. Troubleshoot deployment and infrastructure issues, support developers, participate in incident resolution, document processes, and collaborate with engineering teams. The role also contributes to cloud security, observability, configuration management, and onboarding services to Kubernetes environments.

Own government and enterprise customer accounts as a trusted advisor and primary stakeholder contact. Lead end-to-end delivery, reporting, adoption, retention, account growth, and value realization. Translate media monitoring and social listening insights into actionable recommendations, manage complex government relationships, track success metrics, and collaborate with Product, Support, and Professional Services. The role requires strong project delivery, commercial awareness, communication skills, CRM proficiency, and fluency in English and Arabic.

Lead the technical direction, architecture, quality, evaluation, reliability, and production delivery of Lucidya’s AI agent platform. Build production code, develop LLM applications and evaluation pipelines, establish monitoring and guardrails, debug incidents, prototype new models and voice capabilities, and mentor AI engineers. Partner with Product and Engineering on requirements, platform capabilities, deployment, and scaling.

Manage production PostgreSQL and MySQL databases across AWS, GCP, and self-managed environments. Responsibilities include performance tuning, monitoring, backups, point-in-time recovery, replication, high availability, disaster recovery, upgrades, migrations, security, automation, incident response, and root-cause analysis. Collaborate with engineering, DevOps, SRE, and cloud teams to improve reliability, scalability, change management, and operational documentation.

Build and maintain CI/CD pipelines, deploy containerized applications with Docker and Kubernetes, manage cloud infrastructure through Infrastructure as Code, and improve monitoring, logging, alerting, automation, and reliability. Troubleshoot deployment and infrastructure issues, support developers, participate in incident resolution, document processes, and onboard services onto Kubernetes environments.

Manage customer success for government and public-sector B2B SaaS clients. Responsibilities include onboarding, product education, adoption and utilization growth, relationship management, feedback collection, NPS monitoring, renewals, and identifying up-selling or cross-selling opportunities. The role partners with Support, Professional Services, Product, and Sales teams and requires communication with Arabic- and English-speaking customers.

Analyzes social media performance, post metrics, audience engagement, and user behavior to evaluate campaigns and brands. Produces reports with findings and recommendations for internal and external stakeholders, identifies poorly performing content, advises content creators, monitors brand mentions, researches emerging trends, and tracks current events and pop culture to improve engagement and brand awareness.

Build and maintain production-grade frontend applications using React, JavaScript, and TypeScript. Develop reusable components, integrate REST APIs and real-time services, manage application state, and work with WebSockets, Socket.IO, RabbitMQ, React Query, and Redux. Write unit, integration, and end-to-end tests with Jest and Playwright, debug issues, participate in reviews, collaborate across teams, and use AI tools to improve development productivity while maintaining quality and security.

Own and improve the reliability, scalability, and resilience of Lucidya’s cloud infrastructure. Responsibilities include managing AWS, GCP, or Azure environments; operating Kubernetes clusters; implementing Infrastructure as Code with Terraform; improving observability and alerting; responding to incidents and conducting root cause analysis; automating operational tasks; optimizing infrastructure costs; and collaborating on CI/CD and deployment reliability.

Support customer and product marketing communication by organizing feedback, product questions, and feature requests; drafting customer communications; maintaining help-center and knowledge resources; creating product updates, FAQs, release notes, and education content; identifying recurring questions and knowledge gaps; and summarizing customer insights to improve communication and product adoption.

Supports planning and execution of customer campaigns, promotional initiatives, growth activations, webinars, community events, and customer sessions. Assists with event logistics, communications, attendee materials, run-of-show documents, follow-up, campaign messaging, email invitations, and creative assets. Conducts SEO and AEO keyword and content research, supports on-page optimization, researches partnership and community opportunities, and organizes post-activation feedback.

The Project Manager at Lucidya will oversee project delivery, ensuring alignment across teams, managing risks, and maintaining project governance frameworks to drive successful outcomes in client projects and internal initiatives.

Lead and scale an enterprise B2B SaaS sales organization: coach sales team, win complex high-value deals, drive pipeline generation, improve forecasting and CRM discipline, build senior customer relationships, and partner cross-functionally to accelerate revenue growth.

As a Sales Development Representative intern, you will research companies, engage prospects, qualify leads, and maintain records in the CRM while learning from experienced sales professionals.

Partner with Sales to translate customer needs into solutions, lead demos/workshops and POCs, respond to RFIs/RFPs, support complex sales cycles, and hand off to Customer Success while feeding product and marketing insights back internally.

The Sr Account Executive will drive revenue by selling autonomous AI solutions to CX leaders, managing enterprise sales cycles, and building strong business cases while navigating complex organizational structures.

The Talent Acquisition Lead at Lucidya will build talent pipelines, enhance graduate hiring initiatives, and create exceptional candidate experiences, shaping the company's culture and hiring processes for lasting impact.