Teams at Lucidya

Provide first-line customer support across chat, email, and ticketing in Arabic and English; troubleshoot issues, perform initial debugging, document interactions, escalate to Technical Support/Engineering, contribute to knowledge base, and work rotational shifts for 24/7 coverage.

Provide Level 2/3 technical support for a B2B AI-native SaaS platform: diagnose API, authentication, data sync, and configuration issues; analyze logs; reproduce problems; document findings; collaborate with Customer Support and Engineering; contribute runbooks and knowledge base; work rotational shifts including evenings and weekends.

Lead and scale Lucidya's B2B SaaS sales organisation: develop sales strategy, coach and manage a high-performing sales team, win complex high-value deals, drive pipeline and forecast accuracy, build senior customer relationships, and partner cross-functionally to improve commercial effectiveness and revenue growth.