Teams at London Borough of Camden

Supports council purchasing, receipting, income, and payment processes; resolves financial-system queries; produces statutory and performance reports; analyzes trends and benchmarking data; supports year-end transactions; advises management on control failures; and leads remedial actions, policy updates, and user guidance.

Provide high-quality customer service for Camden citizens across phone, email, face-to-face, and social media channels. Resolve enquiries, take ownership of customer interactions, make appropriate decisions with minimal supervision, gather feedback, identify service-access barriers, and contribute to service improvements. Work flexibly across services and channels while building positive customer relationships and improving citizen satisfaction.

Assess Housing Payment and complex Crisis Payment applications for Camden residents experiencing financial hardship. Provide expert guidance to Grant Assessors, manage a small team, coach colleagues, support complex decision-making, and help develop integrated grant and advice services. Ensure accurate and efficient support delivery while improving systems, resident outcomes, and long-term financial resilience.