Teams at LoanPro

Leads enterprise learning and development strategy across employees, partners, and commercial customers. Responsibilities include administering TalentLMS, building career and certification programs, delivering client and partner education, governing learning projects, facilitating technical workshops, monetizing training offerings, and reporting capability metrics. The role manages cross-functional alignment with Product, Technology, Marketing, Sales, and Customer Experience teams while developing scalable programs that improve platform autonomy and partner self-sufficiency.

Build and automate custom product extensions, workflows, data transfers, reports, and integrations for LoanPro’s lending platform. Resolve high-priority technical escalations involving configuration, data integrity, APIs, and integrated systems. Collaborate with Product, Engineering, and Support, test solutions before launch, mentor technical teams, and inform product roadmap improvements through recurring customer issues.

Serve as a technical, customer-facing subject-matter expert supporting Customer Success Managers through implementation, integrations, solution design, and ongoing platform adoption. Gather technical requirements, create architecture and integration documentation, advise on best practices, collaborate with product and engineering, and drive customer advocacy and upsell opportunities while improving internal processes and tools.