Teams at LoanPro

Build and automate custom product extensions, workflows, data transfers, reports, and integrations for LoanPro’s lending platform. Resolve high-priority technical escalations involving configuration, data integrity, APIs, and integrated systems. Collaborate with Product, Engineering, and Support, test solutions before launch, mentor technical teams, and inform product roadmap improvements through recurring customer issues.

Manage inbound support requests for enterprise SaaS clients, resolve software configuration issues, provide technical solutions, and maintain strong customer relationships. Serve as the primary enterprise client contact, coordinate with Customer Success Managers and Implementation Engineers, document configurations, train clients and support staff, oversee delegated work, identify growth opportunities, and communicate solutions within required response times.

Leads LoanPro’s data and analytics strategy as its first BI hire. Integrates CRM, finance, product, and operations data into Domo; builds SQL queries, reports, dashboards, and visualizations; conducts exploratory analysis; translates business needs into analytics requirements; and delivers actionable insights to senior leaders. The role is primarily onsite in Farmington, Utah, with limited discretionary remote work and potential future team-building responsibilities.