Jobs at Lloyd's

Investigate and resolve complex UK and international policyholder complaints. Analyse evidence and policy wordings, negotiate with managing agents, issue FCA-compliant responses, mandate redress within authority, manage caseloads and regulatory deadlines, maintain complaint data and reporting, advise stakeholders, and improve complaint handling processes.

The role involves building and updating web pages, applying UX best practices, managing content accuracy, and supporting communications campaigns to enhance Lloyd's digital presence.

Lead strategic internal communications campaigns connecting colleagues to Lloyd's strategy. Shape leadership narratives, advise senior stakeholders, run town halls and engagement programmes, manage agencies, use data to measure impact, coach the team, and set governance to ensure consistent high-quality communications.

The Syndicate Performance Manager will influence underwriting performance and strategy, manage relationships with Managing Agents, and provide analysis across product lines to drive profitability and growth.

As a Senior Associate in Operational Risk, you will develop and execute the operational risk framework, ensuring risks are well managed across business functions, particularly Finance, while providing support and challenge to stakeholders.

Support and deliver Non-Natural Catastrophe (NNC) exposure management projects, provide NNC subject-matter expertise across Lloyd's, maintain and develop PBO materiality and maturity calculations, contribute to analytics, training, event response, market reviews, and stakeholder enquiries.

Lead and evolve the organisation-wide Supplier Relationship Management framework, define governance for strategic and critical suppliers, embed SRM practices with senior stakeholders, strengthen supplier risk and resilience oversight, set supplier KPIs and scorecards, provide procurement leadership with assurance and insights, and act as a capability lead to influence procurement capability and supplier performance.

The role involves overseeing delegated authority practices in insurance, ensuring compliance with Lloyd's principles and enhancing market capability. Responsibilities include risk assessment, relationship management, oversight of managing agents, and addressing operational efficiency opportunities.

Assist in investment structuring and implementation, provide research and analysis, manage third-party fund oversight, and support LTIM activities.

Responsible for managing fixed interest portfolios, recommending trades, monitoring financial markets, and integrating risk considerations in decision-making.

Deliver analytics, tools and insights to oversee Lloyd's market performance. Lead modelling, portfolio analysis, data quality initiatives, automation of BAU processes, and stakeholder-facing MI. Collaborate across Finance, Predictive Analytics, Capital and Data.

Assess and review operational and cyber resilience submissions from managing agents, identify gaps and emerging risks, provide evidence-based recommendations, shape senior reporting, lead stakeholder engagements, and contribute to market-wide resilience initiatives and scenario exercises.

Senior claims professional responsible for oversight of managing agents to ensure adherence to Lloyd's Claims Principles, identify and mitigate claims performance risks, use claims data to elevate performance, provide quality assurance on claims reviews, and foster stakeholder relationships to influence positive outcomes across claims, legal, regulatory and policyholder issues.

The Manager, Market Oversight Strategy will lead strategic initiatives to enhance market oversight, drive improvements in the PBO framework, and collaborate with senior stakeholders and regulators to manage risk effectively.