Teams at Lloyd's

Investigate and resolve complex UK and international policyholder complaints. Analyse evidence and policy wordings, negotiate with managing agents, issue FCA-compliant responses, mandate redress within authority, manage caseloads and regulatory deadlines, maintain complaint data and reporting, advise stakeholders, and improve complaint handling processes.

The role involves building and updating web pages, applying UX best practices, managing content accuracy, and supporting communications campaigns to enhance Lloyd's digital presence.

Lead strategic internal communications campaigns connecting colleagues to Lloyd's strategy. Shape leadership narratives, advise senior stakeholders, run town halls and engagement programmes, manage agencies, use data to measure impact, coach the team, and set governance to ensure consistent high-quality communications.