Jobs at Litmos

Monitor and support a multi-cloud infrastructure across Azure and AWS, including Windows, Linux, and SQL Server systems. Responsibilities include incident response, alert triage, patching, compliance tracking, network troubleshooting, reliability reporting, runbook improvement, and automation. The role participates in a follow-the-sun on-call rotation and supports VPNs, DNS, subnets, routing, monitoring tools, and infrastructure maintenance.

Leads cloud platform architecture, reliability, modernization, automation, cost optimization, and operational excellence across Azure-based SaaS infrastructure with some AWS. Manages and develops cloud and database engineers, establishes observability and incident-response practices, improves CI/CD, supports highly available systems, and partners with engineering, product, and security teams. The role remains hands-on with Infrastructure-as-Code while overseeing hiring, performance management, capacity planning, and technical strategy.

Own and mature the organization's governance, risk, and compliance program. Responsibilities include maintaining policies and risk registers, conducting risk and vendor assessments, managing control libraries, coordinating audits, testing controls, tracking remediation, administering GRC platforms, responding to security questionnaires, and supporting privacy and incident response compliance. The role advises leadership and cross-functional teams while monitoring regulatory and framework changes.

Lead and scale Litmos’s India engineering organization, including hiring, team development, engineering culture, global integration, delivery, and operational excellence. Drive software development processes, CI/CD, testing, incident management, technical governance, architecture decisions, and technical debt reduction. Partner with product and global engineering leaders to deliver roadmap commitments. Maintain technical credibility across C#/.NET, Azure, Azure DevOps, SQL Server, and production Agentic AI systems.

Build and evolve Litmos’s platform using .NET, React, and SQL Server. Design microservices, APIs, and front-end components; improve scalability, reliability, observability, and maintainability. Own delivery from development through deployment, including Azure DevOps CI/CD pipelines. Collaborate with Product, UX, database teams, and globally distributed Agile engineers while using AI-assisted development workflows to support design, coding, documentation, and reviews.

Owns and modernizes Litmos’s Microsoft Azure environment, including infrastructure, networking, governance, security, cost optimization, and cloud-native migrations. Administers SQL Server and supports PostgreSQL, Synapse, and Azure AI Foundry platforms. Builds Infrastructure as Code with Bicep, automates operations using PowerShell and Python, improves CI/CD, strengthens observability and disaster recovery, and supports GDPR compliance across a distributed US/Australia team.

Own end-to-end security incident response during non-US hours, including alert triage, investigation, containment, remediation, root cause analysis, documentation, and escalation. Maintain SOC playbooks and runbooks, produce incident reports and metrics, improve tooling and automation, and coordinate handoffs with US-based security staff. Investigate events across SIEM, EDR, email, network, identity, and cloud platforms while serving as the primary security operations contact for India-based stakeholders.

Identify and qualify new business prospects, generate sales pipeline, conduct consultative discovery, develop proposals, deliver presentations, manage territory and pipeline, negotiate with executives, and close SaaS sales opportunities. The role requires strong prospecting, solution-selling, communication, organization, and relationship-building skills, along with Salesforce proficiency and the ability to meet sales quotas.

Leads product vision, strategy, and roadmap development for the Litmos learning platform. Partners with engineering, design, QA, product operations, marketing, and customers to define requirements, prioritize features, establish success metrics, and deliver high-quality capabilities. Conducts market research, analyzes user feedback and data, supports go-to-market initiatives, and ensures platform features meet accessibility, mobile, learning-content, and industry-standard requirements.

Own customer marketing programs that drive product adoption, expansion, retention, and partner engagement. Segment customer data, develop lifecycle and expansion campaigns, support Customer Success, create partner communications, and measure engagement, adoption, pipeline, and retention outcomes. Use AI, CRM, marketing automation, and customer success platforms to personalize campaigns, analyze signals, and continuously improve program performance.

Identify and qualify inbound and outbound prospects, build sales pipeline, conduct consultative qualification conversations, develop proposals, respond to RFPs, deliver sales presentations, negotiate with executives, and close new-account opportunities. The role requires managing territories and pipelines in Salesforce, meeting quotas, building trusted customer relationships, and selling SaaS learning solutions.

Identify and qualify prospects, generate sales pipeline, conduct consultative discovery, develop proposals, deliver presentations, negotiate with executives, and close SaaS sales opportunities. Manage territory and pipeline within Salesforce while meeting quota objectives. Build trusted customer and cross-functional relationships and serve as a consultative advisor throughout the sales process.

Leads cross-functional product delivery, strategic planning, launch coordination, customer adoption, and revenue enablement across Product, Engineering, Marketing, Sales, and Customer Success. Serves as the SVP Product’s operational partner, managing dependencies, delivery health, roadmap alignment, product metrics, executive reporting, and strategic initiatives. The role requires driving execution across distributed teams and translating customer, market, and business insights into product priorities.

Conduct outbound prospecting through phone, email, and social media to identify prospects, qualify leads, and book discovery calls or product demonstrations. Research target accounts, industries, personas, and buying triggers using sales tools and market intelligence platforms. Collaborate with marketing and account executives on messaging and account strategies, maintain accurate CRM records, share market insights, and meet outreach, meeting, and qualified-opportunity KPIs.