Jobs at Listen Labs

Own the post-sale customer journey for key EMEA accounts, including onboarding, adoption, retention, expansion, and renewals. Serve as the primary customer contact, provide strategic guidance, gather feedback, and collaborate with sales, product, and engineering. Develop scalable customer success playbooks while helping establish Listen Labs’ European presence.

Own product marketing strategy for an AI research platform, including positioning, messaging, sales enablement, competitive intelligence, win/loss analysis, and end-to-end feature launches. Build scalable AI-powered self-service tools and enablement programs for sales teams. Partner with product, sales, founders, and GTM leadership while acting as a trusted sales advisor and producing high-quality marketing content.

Supports the founding EMEA GTM team by developing account plans, deal strategies, executive narratives, custom demos, sales presentations, case studies, competitive intelligence, vertical playbooks, and deal-review materials. The role also helps align product marketing, polish engineering demos, and establish regional GTM processes and playbooks. It is based in London with five days per week in the office.

Drive new business and account expansion across mid-to-large enterprise accounts in EMEA. Responsibilities include outbound prospecting, inbound lead management, discovery calls, product demos, consultative multi-stakeholder sales, proposal and ROI development, contract negotiation, and closing deals. The role also improves sales processes, leads weekly sales reviews, and collaborates with Customer Success, Engineering, Product, and company leadership to grow customer relationships.

Own the post-sale customer journey for key accounts, including onboarding, adoption, retention, and expansion. Serve as the primary customer contact, provide proactive guidance, identify renewal and growth opportunities with sales, gather feedback for product and engineering, and develop scalable customer success playbooks.

Own approximately 50 strategic EMEA enterprise accounts, develop complex account plans, build executive relationships, create outbound pipeline, and close multi-year six- to seven-figure B2B SaaS contracts. The role involves navigating global organizations, managing multi-stakeholder sales cycles, coordinating executives and product teams, driving urgency, controlling procurement processes, and maintaining high-quality forecasting and pipeline standards.

Own the post-sale customer journey for key accounts, including onboarding, adoption, retention, and growth. Serve as the primary customer contact, provide proactive guidance, partner with sales on renewals and expansions, gather feedback for product and engineering, and develop scalable customer success playbooks. This role is based in Austin and requires working in the office five days per week.

Own full-cycle recruiting for go-to-market roles across Sales, Marketing, and Customer Success. Build sourcing strategies and talent pipelines, create compelling outreach, manage candidate experience, partner with founders on offers and compensation, maintain recruiting analytics in Ashby, improve interview processes, and represent the company at talent events. The role requires working in person five days per week in San Francisco.

Coordinate recruiting logistics end to end, including interview scheduling, onsite candidate experience, stakeholder communication, applicant tracking accuracy, workflow improvements, and ad hoc recruiting projects. The role requires strong attention to detail, reliability, responsiveness, judgment with sensitive information, multitasking ability, and a warm, proactive approach, with opportunities to grow into broader recruiting operations ownership.

Own full-cycle recruiting for Sales, Marketing, and Customer Success roles. Build sourcing strategies and talent pipelines, develop compelling outreach, manage candidate experience, partner with founders on offers and compensation, maintain recruiting analytics in Ashby, improve interview processes, and represent Listen Labs at talent events. This in-person San Francisco role focuses on scaling recruiting processes in a fast-growing, founder-led startup.

Partner with product, research, and marketing leaders to onboard and train customers, analyze qualitative and quantitative data, create insight briefs and dashboards, and act as a strategic advisor to deepen product usage and influence roadmap priorities.

The Campaigns and Events Lead will develop impactful campaigns and events to drive brand engagement and awareness, collaborate with multiple teams, and execute detailed plans effectively.

Own and build Listen's EMEA demand engine: localize messaging, run field programs (conferences, dinners, roundtables, webinars), execute account-based campaigns, manage CRM/marketing systems and attribution, create localized content and community, and deliver measurable pipeline growth alongside EMEA GTM and growth teams.

The Insights Analyst will analyze qualitative and quantitative data, support customer onboarding, advocate for best practices, and collaborate with internal teams to enhance customer experience and product utilization.

As an Insights Analyst, you will analyze data, create insights briefs, support customer onboarding, and collaborate with teams to improve processes and product usage.

The Insights Strategist will build relationships with leaders, analyze data, drive client success, and facilitate training while collaborating with internal teams.

The Senior Research Manager will build relationships with product and research leaders, analyze data, train customers, and drive platform adoption.

Lead and coach a team of BDRs to build outbound and event-driven pipeline; create repeatable playbooks, workflows, and dashboards; partner cross-functionally with Growth, PMM, AEs, and founders to optimize messaging, tooling, and pipeline performance.

The Growth Associate will execute campaigns, support growth experimentation, plan events, analyze performance metrics, and collaborate cross-functionally to drive growth.

Manage a portfolio of SaaS accounts post-sale, drive onboarding, adoption, retention, and expansion. Act as primary contact, monitor customer health, conduct business reviews, surface feedback to product, and develop scalable success playbooks.