Jobs at Lightspeed Systems

Own and grow a portfolio of K-12 district accounts by managing relationships, renewals, risk mitigation, and expansion revenue. Lead account planning, strategic reviews, forecasting, cross-selling, upselling, and customer escalations while partnering with Customer Success, Sales, Product, Support, and Finance. Maintain accurate Salesforce records, monitor account health, and provide customer insights to inform product and go-to-market strategy.

Provides frontline technical support to customers through phone, email, chat, and other channels. Troubleshoots software, device, networking, and configuration issues; assists with setup, integrations, and product usage; documents and escalates cases; monitors support queues and service levels; tests fixes; and collaborates with Product and Engineering teams. The role also contributes to knowledge-base documentation and supports customers in a fast-paced SaaS environment.

Owns a K-12 territory and drives net-new business through complex, consultative sales cycles. Responsibilities include territory strategy, prospecting, executive relationship development, discovery, demonstrations, proposals, negotiations, procurement, pipeline management, forecasting, and CRM documentation. The role partners with Marketing, Solutions Engineering, Customer Success, and Product while providing market insights. Candidates need B2B sales experience, quota achievement, K-12 or public-sector selling experience, and strong consultative, presentation, and negotiation skills.

Provides frontline technical support to SaaS customers through phone, email, and chat. Troubleshoots software, device, networking, and configuration issues; assists with setup and integrations; documents and escalates cases; monitors service-level agreements; tests fixes; collaborates with Product and Engineering; and contributes to knowledge-base documentation.

Drive net-new B2B sales to mid-market K-12 school districts through prospecting, discovery, negotiation, and closing. Own territory strategy, pipeline generation, quota attainment, Salesforce management, procurement processes, and closed-account expansion. Build relationships with district stakeholders, coordinate with partners and internal teams, and sell education technology solutions through complex, consultative sales cycles.

Own the post-sale relationship for a portfolio of mid-market K-12 school district accounts. Drive renewals, retention, upsells, and expansion revenue while identifying churn risks and maintaining accurate Salesforce records. Conduct strategic account reviews, coordinate cross-sell opportunities with Account Executives, and partner with Solutions Engineers on support issues. The role requires strong B2B account management experience, consultative relationship skills, familiarity with public-sector or education accounts, and onsite work at the Austin headquarters Monday through Thursday.

Administer and support the Salesforce platform, including user access, data quality, reports, dashboards, declarative automation, integrations, testing, documentation, and end-user training. Own Salesforce projects from configuration through deployment, monitor connected systems such as NetSuite, support AI-driven automations, and enforce access and change-management policies. Provide service desk support while progressively taking on more complex automation and integration work.