Teams at Lightspeed Systems

Provides frontline technical support to SaaS customers through phone, email, and chat. Troubleshoots software, device, networking, and configuration issues; assists with setup and integrations; documents and escalates cases; monitors service-level agreements; tests fixes; collaborates with Product and Engineering; and contributes to knowledge-base documentation.

Drive net-new B2B sales to mid-market K-12 school districts through prospecting, discovery, negotiation, and closing. Own territory strategy, pipeline generation, quota attainment, Salesforce management, procurement processes, and closed-account expansion. Build relationships with district stakeholders, coordinate with partners and internal teams, and sell education technology solutions through complex, consultative sales cycles.

Own the post-sale relationship for a portfolio of mid-market K-12 school district accounts. Drive renewals, retention, upsells, and expansion revenue while identifying churn risks and maintaining accurate Salesforce records. Conduct strategic account reviews, coordinate cross-sell opportunities with Account Executives, and partner with Solutions Engineers on support issues. The role requires strong B2B account management experience, consultative relationship skills, familiarity with public-sector or education accounts, and onsite work at the Austin headquarters Monday through Thursday.