Jobs at Light Labs

Own and expand a strategic account portfolio of CPG manufacturers and brands, driving testing-program growth through complex, multi-stakeholder sales. Build account plans, develop executive and technical relationships, resolve customer and lab issues, communicate rapidly, travel to plants and headquarters, and translate testing science and regulations into business value. Partner with internal teams to improve the go-to-market playbook and help scale the company’s sales system.

Own and build Light Labs’ support systems, including Pylon configuration, ticket routing, escalation paths, AI-powered answers, reporting, and support playbooks. Drive two-minute resolution times, enable virtual assistants, provide sales insights, and coordinate engineering support. This in-office Austin role focuses on designing scalable support operations rather than managing a ticket queue.

Own end-to-end recruiting as Light Labs’ first dedicated recruiter. Source, assess, close, and build relationships with scientific, laboratory, and commercial talent. Establish recruiting processes, structured interviews, scorecards, referrals, employer branding, and offer strategy while maintaining high standards and fast execution. The role is based in Austin, Texas, with five days per week in the office and requires strong sourcing, communication, judgment, urgency, and entrepreneurial independence.

Build and own Light Labs’ Lab Operating System for high-volume laboratory operations. Responsibilities include mapping workflows, creating real-time sample visibility, identifying bottlenecks, improving turnaround time and quality, monitoring partner lab performance, optimizing staffing, and developing LLM-assisted scientific workflows. The role partners with scientists, technicians, lab leadership, engineering, and product to replace manual processes with scalable software and automation deployed across future labs.

Own post-sale relationships for Transparency clients: onboard brands, manage migrations and product rollouts, keep churn low, surface expansion opportunities, report account health weekly, automate repetitive work, and help hire and lead future CSMs.